MEGATHREAD 2018-2019 Store Modernization Megathread

[GlobalTL123]

Has anyone read the Q1 guide? They literally said some stores win at this because they focused on culture changes.

 

[Overadecade]

My team members are so terrified to pass a call to the ETL, even when the caller requests them by name, that it's infuriating.
I mean, I get it, I myself passed a call to the ETL of a different department (I had no idea how to answer the manager-level question, never having worked in the department) and was promptly insulted in front of the entire team.
But, I just literally begged a TM to pass me to a certain ETL, and was told I could either talk to the GM TL or dictate my message for the ETL to the TM on the phone. I explained I had a sensitive issue I couldn't discuss with anyone but that ETL, and was transferred to the TL anyways.
And since I'll be damned if I'm going to drive up to work to touch base with this leader 4 hours before my shift starts, they'll just go without this important information until Monday, I guess. Because this is a sane way to run a business.

 

[Black Sheep 214]

Because this is a sane way to run a business.

Or not, as the case may be...🤣🤣🤣🙄🙄🙄

 

[unknown]

Since our salaried management team can't manage, pricing is behind, pog is behind, truck is behind. Softlines breakout is 2 trucks behind. The stl and her ETL sidekick were helping breakout for 2 days. Still not caught up. Guess it's not so easy, is it?

Since my area is behind, implying, I think, I'm partly to blame, I got asked to work overnight next week. Lol. Hell no. Schedule has been out for 2 weeks. And since my brilliant management team's only pasttime is cutting hours and not replacing call offs, let them figure it out.

 

[BackroomOG14]

Our store is constantly playing catchup each and every day. I run the unload and all P1 areas and my team is only scheduled 4 hours each shift and theyre expected to do their own workload, price change,research exf etc.... They usually have 4+ hours of truck push a day! This formula doesnt work with how many hours were given vs expectations. I had to set 8 SPL in OTC today that were due LAST WEEK, lets not even mention the rest of the store thats just getting tied off causing more issues...

 

[Frontlanegirl]

Our store is constantly playing catchup each and every day. I run the unload and all P1 areas and my team is only scheduled 4 hours each shift and theyre expected to do their own workload, price change,research exf etc.... They usually have 4+ hours of truck push a day! This formula doesnt work with how many hours were given vs expectations. I had to set 8 SPL in OTC today that were due LAST WEEK, lets not even mention the rest of the store thats just getting tied off causing more issues...

I overheard an ETL tell his team that the hours are there to accomplish the work needed and it is their fault if it does not get completed on time.

 

[Black Sheep 214]

I overheard an ETL tell his team that the hours are there to accomplish the work needed and it is their fault if it does not get completed on time.

Another kool-aid overdose...

 

[no nix nein]

I overheard an ETL tell his team that the hours are there to accomplish the work needed and it is their fault if it does not get completed on time.

I would tell him to demonstrate to me how to get everything done then.

 

[flow4areasonuno]

I would tell him to demonstrate to me how to get everything done then.

And he'd quickly say it's not his job, because you're a peon so it's yours

 

[Rolling CAFS]

Anyone know the new Backroom Detail Report and Price Change pull report...Green day version not store apps

 

[gsa4lyfe]

Anyone know the new Backroom Detail Report and Price Change pull report...Green day version not store apps

What about it

 

[Hardlinesmaster]

Greenfield is the correct report.

 

[Signingmitch]

Greenfield is the correct report.

You’re still on greenfield? Green day rolled out to our store last week, the dookie version is pretty sweet, time of your life

 

[Far from newbie]

View attachment 7290

Soo....nothing in there about inbound, backroom, ship from store, presentation/pricing....makes me wonder where all the current TL go ?

 

[mammoth]

Soo....nothing in there about inbound, backroom, ship from store, presentation/pricing....makes me wonder where all the current TL go ?

They go into the roles listed in the picture...

 

[Far from newbie]

K. But I see some not fitting well within the choices listed. Seems like fewer TL than before yet rumor was there would be more.

 

[Rolling CAFS]

My bad with Green Day but does anyone have the report #?

 

[GlobalTL123]

 

[GlobalTL123]

 

[REDcardJJ]

View attachment 7305

these are good ideas though. stores that didn't even attempt to change their culture failed to adopt the new processes. everyone has to commit to it. no shortcuts.

 

[GlobalTL123]

these are good ideas though. stores that didn't even attempt to change their culture failed to adopt the new processes. everyone has to commit to it. no shortcuts.

Literally, EVERYONE.

 

[REDcardJJ]

Literally, EVERYONE.

my store has had success implementing these new processes

 

[jenna]

My store has not.

 

[gsa4lyfe]

Soo....nothing in there about inbound, backroom, ship from store, presentation/pricing....makes me wonder where all the current TL go ?

This is for a base model store so 30-60M give or take. (Complete guess on those numbers). This is the one I looked up based of what I assume my store will be doing. My store currently has 13 TLs.

 

[No I in Team]

We don't have the numbers to accomplish this. We're going to be hurting on the culture side as well.