MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.
Joined
Jan 16, 2019
Messages
191
Yeah, ever since brand TMs stopped being a thing, TMs can't just move stuff around at my store especially since our TLs are usually working with the VM to do adjacencies. Mens is part of my zone and with the remodel we lost so many quads/convertibles that we have mountains of new mens clothes in the back, I just told the ETL about it and she said that she would try to find room for it next adjacency.

All I really can do is make sure my tables/racks are filled, but still shoppable.
Yup, we were clearancing SO MUCH stuff out of the back. Partly stuff that never got restocked due to the "2 of each size" rule and no one ever having time to rework the backstock, but also in Mens/Performance/Wild Fable there was just so little room compared to the VMG in the first place, and the VMGs not calling for half the product we had on hand on top of it... entire size runs of stuff just ended up in the backroom their entire life cycle. It feels like a really shitty way to run things, especially since Flex and OPU don't look in the SL stockroom. And the stockroom was so full it was literally being hung from the ceiling, and there was honestly no way a TM could find an individual item without a lot of hardship.
 
Joined
Jan 16, 2019
Messages
191
Just learned today...

2 TMs are retiring, 3 have quit, and this is just people I know from the list.

The latter includes the actual store manager, (SD? I don't remember the new terms), who was apparently so scarred by this experience that she left retail altogether.

Days were randomly added this week to everyone else's schedule due to "all these people" (as the guy who told me said) quitting.

Seems most people have been moved to mids this week, I am all mids next week.
Target needs to get their shit in order, not just with the expectations, but with these mids, or there's going to be hell to pay by Q4.
There is not a single soul in my market, or markets like mine, that is willing to work a middle of the day shift like that, for a job that gives them 20 hours or less a week.
Even the full time employees are quitting over it. I still don't think a single ETL at my last store works a mid-shift, and the SD (who I'm sure is furiously job hunting, given how over it he is in front of the TMs) was too afraid to push it, because they didn't know what to do if we started losing those people.
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
Messages
958
Knowing how you're comping and why is really helpful in setting task goals and prioritizing tasks after determining why you're up or down or stagnant. If you can't figure that out, you're probably not the best choice for a DBO.
Setting task goals, prioritizing tasks? My task goals are process reshop, push reshop, zone. And help guests, of course. The order in which they are done is determined by what area needs the most attention, or whatever the LOD says. These are tasks that need to be done every single shift, and sales numbers have no bearing. I realize that other TMs may have more responsibilities than I do and perhaps knowing goals may help them.
 
Joined
Jun 24, 2011
Messages
160
for those of you new to the process or getting screwed. If you are scheduled 4 hours under OP model you should speak to your HR. 7 hours is Target's minimum per shift in this model they specifically state you cant get the job done with less. Target has the right idea and seems to understand things, its people in the store that don't know what they are doing. There is a reason why U.S has so much credit dept, nobody knows how to balance a checkbook here
 
Joined
Jun 24, 2011
Messages
160
Meh. I know what I need to do to boost sales. I see what is selling, so I know to keep an eye on those items/aisles/Pogs. In my area, by being full, zoned, and in-stock, my sales should go up.

Not rocket science.

I could see it being useful for Softlines.... Maybe an area that is not zoned well, or stocked in all sizes is performing poorly. Or a tm can boost sales by putting together a Visual Presentation that helps make it easy for guests to create a "look."
its not just about seeing what is selling in your area. Yea i can tell u that i see a guest always pick up an xbox and tell u that is the seller, or I can tell u we are always out of something so it must sell! how do i know we arent just limited in stock. Also target wants more than just raw sales numbers from a DBO, they want you to know your guest shopping trends and they want u to sell high margin items. Softlines could be selling much less than GM but their margins are HUGE, Home and decor is the next largest so they make target far more money. You need all those figures including goals to be able to speak to your sales, like someone that actually knows their area more than just seeing what a guest grabs and assuming its the seller.
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
Messages
958
for those of you new to the process or getting screwed. If you are scheduled 4 hours under OP model you should speak to your HR. 7 hours is Target's minimum per shift in this model they specifically state you cant get the job done with less. Target has the right idea and seems to understand things, its people in the store that don't know what they are doing. There is a reason why U.S has so much credit dept, nobody knows how to balance a checkbook here
Most people in my area are still getting 4 - 4.5 hr shifts. They must be rolling things out verrrry slowly here.
 
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Joined
Apr 11, 2012
Messages
4
for those of you new to the process or getting screwed. If you are scheduled 4 hours under OP model you should speak to your HR. 7 hours is Target's minimum per shift in this model they specifically state you cant get the job done with less. Target has the right idea and seems to understand things, its people in the store that don't know what they are doing. There is a reason why U.S has so much credit dept, nobody knows how to balance a checkbook here
 

no nix nein

Queen of the Weekend Warriors
Joined
Apr 30, 2018
Messages
1,098
for those of you new to the process or getting screwed. If you are scheduled 4 hours under OP model you should speak to your HR. 7 hours is Target's minimum per shift in this model they specifically state you cant get the job done with less. Target has the right idea and seems to understand things, its people in the store that don't know what they are doing. There is a reason why U.S has so much credit dept, nobody knows how to balance a checkbook here
We have a toys DBO working 14 hour weeks and a bedding DBO working 6 days to get 24 hours.

Electronics has 4 people working every day, but everyone just works 4 hour shifts. 8-12, 12-4, 4-8, 7-11.

Pretty sure my store didn't get the memo.
 
Joined
Sep 8, 2018
Messages
230
for those of you new to the process or getting screwed. If you are scheduled 4 hours under OP model you should speak to your HR. 7 hours is Target's minimum per shift in this model they specifically state you cant get the job done with less. Target has the right idea and seems to understand things, its people in the store that don't know what they are doing. There is a reason why U.S has so much credit dept, nobody knows how to balance a checkbook here
Well it might 7 hour min. to make it work but it's 4-5 hour shifts to make thier bonus.
 

seasonaldude

That Asshole in OPU
Joined
Oct 3, 2018
Messages
1,585
Flex and OPU don't look in the SL stockroom.
I look while cursing you out in my head for not having your stuff on the floor or in an actual backroom location. But I do always use the RFID gun and scan the backroom aisle where something is supposed to be before INFing. I've been over this time and time again with our Style TL. I have half an hour, but that doesn't mean I have half an hour to look for every item. The more often I have to run to the back to find softlines the less time I have to properly search for other items in the other orders in my queue. So, get the salesfloor replenished more regularly before bitching at OPU. If an item is in the back and not on the floor that also means that guests can't find it to buy it. Style's job is to get that floor replenished as necessary. OPU's job is to pick the items from the floor and try to find the items elsewhere on the what should be rare occassions when style hasn't had time to do their job.
 
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Joined
Jan 24, 2019
Messages
706
Another TM just quit today, no notice. He wasn't about to keep working mids apparently, he had a long shift scheduled until almost closing
 
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GreasyGary

Presentation/Signing
Joined
Nov 9, 2017
Messages
208
Mids are for people with no life. It’s summer give us mornings please. No one wants to work 11 am to 7 pm.
I would have loved that schedule in my younger days (when summer actually meant something). Nothing fun ever really happened before 9, so that would give me plenty of time to go home, get a shower and go out.. and I could sleep til 10, while getting full time hours.
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
Messages
958
I would have loved that schedule in my younger days (when summer actually meant something). Nothing fun ever really happened before 9, so that would give me plenty of time to go home, get a shower and go out.. and I could sleep til 10, while getting full time hours.
Back in the day I loved midshifts for the same reasons, full time hours, still had time to enjoy your evenings and could sleep late. I guess it depends on if one is a night owl.
 
Joined
Jan 16, 2019
Messages
191
I look while cursing you out in my head for not having your stuff on the floor or in an actual backroom location. But I do always use the RFID gun and scan the backroom aisle where something is supposed to be before INFing. I've been over this time and time again with our Style TL. I have half an hour, but that doesn't mean I have half an hour to look for every item. The more often I have to run to the back to find softlines the less time I have to properly search for other items in the other orders in my queue. So, get the salesfloor replenished more regularly before bitching at OPU. If an item is in the back and not on the floor that also means that guests can't find it to buy it. Style's job is to get that floor replenished as necessary. OPU's job is to pick the items from the floor and try to find the items elsewhere on the what should be rare occassions when style hasn't had time to do their job.
I'm assuming you read the rest of my post instead of just getting mad at the part you quoted. It's not good for the BUSINESS, not just one subset of it, to not have product on the floor... but there's absolutely no way the TMs can complete their freight, their revisions, their VMGs, their price changes, deal with the Fitting Room disaster, zone, backstock, and work their backstock in a 4 hour shift 3-4 times a week.
Yeah, our Flex team INFs stuff if it's in the backroom, and no one blames them, because everyone knows - even if they're not allowed to talk about it - that these expectations and these hours DO NOT WORK.
 
Joined
Jan 6, 2016
Messages
130
for those of you new to the process or getting screwed. If you are scheduled 4 hours under OP model you should speak to your HR. 7 hours is Target's minimum per shift in this model they specifically state you cant get the job done with less. Target has the right idea and seems to understand things, its people in the store that don't know what they are doing. There is a reason why U.S has so much credit dept, nobody knows how to balance a checkbook here
Minimum of 7 hours???? Are you shitting me? My unload team gets 4.75 to unload and do the DBO duties which is laughable. IF someone (SD) is feeling generous they get 6 hours. We average 2100 piece trucks 7 days a week and a good day is finishing the truck around 8:30. I'm in a space restrained backroom/receiving area and have been to 30 u boats is enough for the truck. Reality is we never have ALL 30 free to use. Next week my team is schedule 2 hours to complete the truck...no excuses. Has anyone done a 2100 or larger truck in 2 hours? Enlighten me please
 

GreasyGary

Presentation/Signing
Joined
Nov 9, 2017
Messages
208
Has anyone done a 2100 or larger truck in 2 hours? Enlighten me please
Of course we have. We did it every day for years. The secret is having more people on the line and stacking out pallets.

Oh wait, you meant under the new process.

(Sorry, I couldn't resist)

But seriously, no. It takes our guys almost the full 4 to unload our 2800pcs. Though after reading that a lot of you guys are getting it done in shorter time, I wonder if they aren't milking it since they get sent home right after unless there's a sweep. Though I don't know, I worked the line for a while under this new process, even threw the truck for a few weeks. It seemed like about 3hrs was the best we could have hoped for.
 
Joined
Dec 8, 2017
Messages
168
We are only getting the 4 hour shifts at my store as well. Certain people are getting longer, and it's starting to really annoy the rest of us. I'm keeping up with my autos, labels, push, and my section is just about all filled out as I audit and adjust things. But I have so much clearance in the backroom that I haven't had time to get to. When I bust my ass to leave myself an hour or so to ticket and push I get sent to support another department. Or surprise! We have this uboat full of backstock that we didn't tell you about. Today I found transition merch flexed into one of my aisles, I'm sure it's the person doing the repacks for our block. She's nice, but she doesn't speak English very well and she is big on going over capacity and flexing. Which is making me apeshit because I'm trying to make my aisles look nice.
 
Joined
Jun 13, 2019
Messages
1
Ok so, I am in a pilot store. There's no more GSA's, so how are we supposed to figure out our breaks, and handle change, if we run low on money? I asked my store manager and they tippy toed around my question. So basically, am I going to be my own GSA, and have keys to the money?
 
Joined
Sep 8, 2018
Messages
230
Ok so, I am in a pilot store. There's no more GSA's, so how are we supposed to figure out our breaks, and handle change, if we run low on money? I asked my store manager and they tippy toed around my question. So basically, am I going to be my own GSA, and have keys to the money?
You are not in the pilot... Welcome to the brave New world of MODERNIZATION
 
Joined
Jul 11, 2018
Messages
64
Not sure what is going on at my store. I'm a Gen. Merch TM, and I've been doing toys for a couple months now. I usually get 5 hr shifts, 25/week ish (with the occasional 7-8 shift thrown in), so sometimes a little more. I come in, spend maybe 35 min doing toy reshop, whilst trying to do an ultra fast touch up zone, even tho toys is a disaster. Then the rest of my 4.5 hrs, (minus my 15), is spent on toy push. I usually have 3-5 uboats of push. These vehicles are usually so overstacked, sometimes over 7 ft high with boxes. I'm about 5'3". If I can get through 3, including doing all of my backstock (and fixing overpush from whomever pushes toys on my days off), I'm happy. So far, I've not done anything else, no price change, no salesplanners, no signing. There wouldn't be time. I try to audit, and EXF to fix on floor/capacity counts when I can, but again, not always time every shift to bother. I have my name on the aisle sign for toy 2 in the backroom aisles. So, I'm guessing I'm eventually goign to be the toy DBO...or something? A gen merch team lead also has his name for toy 1 and 3. Our toy 2 backroom aisles are getting really maxed out. There's not much time to try n 12 step them, to remove unlocated items etc...I think they're having a former ship/backroom tm do pulls, but doesn't seem like its very often.

Also, what is it that people have against backstocking? It is getting really irritating when I come back after a day off, and I have to fix all the overpush everywhere. Personally, I prefer backstocking. Gets me off the floor away from having to interact with guests, its faster....everything is in 1 or 2 aisles in the back...so its quicker....I don't get it. It's less work!
 
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Joined
Sep 13, 2017
Messages
2,156
Ok so, I am in a pilot store. There's no more GSA's, so how are we supposed to figure out our breaks, and handle change, if we run low on money? I asked my store manager and they tippy toed around my question. So basically, am I going to be my own GSA, and have keys to the money?
Basically everyone at the front is supposed to know how to do everything (cashier, SCO, OPU, DU, open & close the lanes, price match, etc). So, yes you could/should be able to get your own change.

With that said, your store's leadership needs to be willing to invest in training everyone one and your peers need to be competent enough to learn everything with next to no training. My store failed at this. My store's GSAs are flying the coop so... it's kind of a mess.
 
Joined
Jan 16, 2019
Messages
191
Not sure what is going on at my store. I'm a Gen. Merch TM, and I've been doing toys for a couple months now. I usually get 5 hr shifts, 25/week ish (with the occasional 7-8 shift thrown in), so sometimes a little more. I come in, spend maybe 35 min doing toy reshop, whilst trying to do an ultra fast touch up zone, even tho toys is a disaster. Then the rest of my 4.5 hrs, (minus my 15), is spent on toy push. I usually have 3-5 uboats of push. These vehicles are usually so overstacked, sometimes over 7 ft high with boxes. I'm about 5'3". If I can get through 3, including doing all of my backstock (and fixing overpush from whomever pushes toys on my days off), I'm happy. So far, I've not done anything else, no price change, no salesplanners, no signing. There wouldn't be time. I try to audit, and EXF to fix on floor/capacity counts when I can, but again, not always time every shift to bother. I have my name on the aisle sign for toy 2 in the backroom aisles. So, I'm guessing I'm eventually goign to be the toy DBO...or something? A gen merch team lead also has his name for toy 1 and 3. Our toy 2 backroom aisles are getting really maxed out. There's not much time to try n 12 step them, to remove unlocated items etc...I think they're having a former ship/backroom tm do pulls, but doesn't seem like its very often.

Also, what is it that people have against backstocking? It is getting really irritating when I come back after a day off, and I have to fix all the overpush everywhere. Personally, I prefer backstocking. Gets me off the floor away from having to interact with guests, its faster....everything is in 1 or 2 aisles in the back...so its quicker....I don't get it. It's less work!
Unless you're backstocking everything without working it, it's not at all faster. You've already opened the box, worked some of the items, and now you have to find somewhere on your overstocked Uboat to put the remainders and then go back to the backroom afterwards?
It's much faster to just stuff them all somewhere and never go to the backroom at all. Especially if you're in a store that's blessed with slow wifi, because then the MyWork app having to switch to a second screen for some reason to backstock an item can eat a considerable amount of time over multiple items.
 
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