MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.
Joined
Apr 13, 2013
Messages
538
in order to brand an aisle in the Backroom you will need a massive amount of space, depending on the department, GRC 1,2 & 3 will need full on Asiles, Softlines will need to cut their footprint in the backroom massively.

the amount of time, energy, and physical labor needed to set this up to be successful will be a complete and utter waste of time. no one and I am so 100% sure on this no store will give the time to backroom function to keep and maintain this "branding".

Now if there was a full backroom team independent of the insane Store Kool-Aid fest then it might be able to happen but you will need to let the logistics side of the house burn hours like crazy to get the brand and keep it.

I do not see any of these things happening. It will be half arsed like we've done for the last year or two. our core is rotting away and soon™ it will all fall down

--

soon being relative, could be a month it could be fourth quarter etc.
 
Joined
Oct 1, 2016
Messages
145
So when you get more than one section worth of freight for peanut butter, where do you put it?

We tried this a while back and it didn't work out well. We also had one section for peanut butter and jam, but we had too much peanut butter and jam and as a result, each WACO had 7+ DPCIs in it, often with 2-3 kinds of peanut butter or jam that looked exactly the same, but had different DPCIs. This led to our BRLA plummeting, TMs getting angry at being coached for finding errors, and eventually backstocking the peanut butter and jam in different sections with empty WACOs to keep things more organized -- so kind of the opposite of what the branding was meant to achieve.

You get different amounts of freight for things throughout the year. That's just retail. Demand changes, and so must supply to match it. So you're either going to have sections that are jammed full of product to keep with branding, causing errors all the while, or you're going to have to constantly change sections around to match the amount of freight you get, which is, frankly, a waste of time.

Or for the chemicals example, our air freshener freight is constantly going up and down, depending on the season. Outside of that, we could fit it all into one, maybe two sections. But when we start getting more seasonal freight, we need double the amount of space for it all. So where do we put it? It won't fit in the existing section, and all the other sections are already taken. Do we put it in the next section over? Then we fill it up, and when we get freight specifically for that section, there's no room for it all.

It's a decent idea on paper, but we have no control over how much product we see in the backroom. It isn't like the floor, where we can set capacities and thresholds. The backroom is for excess, and you just can't control how much excess you're going to have. So how on Earth do you set aside specific sections, each with their own capacity, for random, uncontrollable excess freight?

When we do pulls, we have a U-boat with 3 shelves and a bunch of repacks. We sort when we pull. Peanut butter and jam? Goes in repack #1. Baking soda, flour, etc.. ? Repack #2. Noodles? Repack #3. It doesn't take anymore time to do it this way, and the end result is the exact same as what you're doing -- but I'm willing to bet we get through our backstock much quicker since we can throw product wherever there is space for it.
As far as what to do when we get more than one section’s worth of peanut butter, or anything at that, we just go up and over and keep it as tight as we can. So it might not be exactly section per section at all times, but we definitely have a system. We have to keep our capacities/sfq right for this to work. That way we can set ourselves up to control what we can in regards to open stock. Fill the floor of course to keep that stuff moving out of our back room. We get through our backstock pretty quickly because my team knows their aisles well, we know when to expect to have more backstock than usual. Food holiday coming? Endcaps changing in 4 weeks? Expect backstock. Mini seasonal changing? Upcoming CL endcaps have food? Expect backstock. First section of every aisle is for transition (we do sneak some fast moving cases in there lol), so that helps. We sell what we can and control the cases we open, and we sweep those those residual cases back as often as possible. If I walk the backroom aisles and see more than a casepack worth of open stock, I know we did something wrong at some time. Of course this happens when it’s time to change an endcap and the open stock from demerch can be ridiculous. But I make sure we keep an eye out for that just by being aware of what’s on the endcap, how long it’s going to be there, and what’s not selling from it. So some may not agree with or understand it, but it works quite well for us.

And we definitely don’t have a problem getting though our backstock. We push 40 cartons an hour, including backstock. BRLA is always green. We’re fine.
 

Sloth

Market
Joined
Jun 13, 2017
Messages
546
And we definitely don’t have a problem getting though our backstock. We push 40 cartons an hour, including backstock. BRLA is always green. We’re fine.
So I guess the next questions are.. :
  • What volume is your store?
  • How many trucks do you take per week? RDC, FDC?
  • What size are those trucks?
  • How many TMs do you have? In Food & Beverage?
  • How many hours do you get?
  • How many SF aisles do you have? How many backroom aisles?
  • How many sections in those aisles?
  • How involved is your leadership?
  • How experienced are your TMs?
  • How many devices/resources do you have? U-boats?
  • How large is your unload area?
  • How much steel space do you have?
  • Does your store have SFS? OPU? DriveUp? Shipt?
 
Joined
Feb 4, 2019
Messages
44
Haven’t heard anything about it. Your store is saying a phase 3 is coming?
Yes. As I was trying to resign yesterday, explaining to my etl that modernization is poop and I certainly don’t want to deal with it during 4thQ, he told me he thought the first two phases have gone super dooper great. Delusional much? Apparently September is when they plan on kicking 4thQ off with Phase III of hell in a timely fashion, again.

FYI all ETLs, when trying desperately to talk a frustrated tm into staying in horrible working conditions, don’t tell them that this shit is about to get worse. Oddly enough, it’s not a very inspirational sales pitch.
 
Last edited:
Joined
Jan 23, 2019
Messages
361
If we had more control over what we received, yeah. This would be great. But we don't have that kind of control, where we know we'll always just have 10-15 extra cans of a specific type of soup in the backroom.
This is why we have over 90 sheet protectors for a binder when floor capacity is only 5 or 10. They're filling up an entire shelf in the backroom and the DC sends us at least a box every 3-4 weeks. Even before BTS season started
 

BoxCutter

Cut hard. Cut deep.
Joined
Oct 16, 2012
Messages
1,623
Our current focus is getting as much product out of the backroom and on to the sales floor no matter how you do it. Put so much product in a sales floor location that it bleeds over to the next price point? No problem! Put a product in a completely different product POG? No problem! Other TMs and Leaders not doing a store sales floor tie when flexing to other aisles or areas? No problem! Stacking product so high that a 6' TM standing on the base deck can just about reach it with their fingertips? No problem!

When E2E/Modernization started we were told stores would typically have over 40% of stock sitting in the backroom. The company wanted to get it down to 5%.Well, HQ, the best way to do that is stop sending more crap then we can properly fit on the sales floor!
 

BoxCutter

Cut hard. Cut deep.
Joined
Oct 16, 2012
Messages
1,623
This is why we have over 90 sheet protectors for a binder when floor capacity is only 5 or 10. They're filling up an entire shelf in the backroom and the DC sends us at least a box every 3-4 weeks. Even before BTS season started
When we set a POG, we will have a location that the system says can fit 132 of an item, when in reality it holds just 12!

Then store TMs have to go and fix the capacity for each item in the POG?

How is the logic of having a few TMs in the POG department at HQ fix the capacities before they are sent out instead of each and every store having TMs do it (not that there are any hours for it) being lost on those in charge? Do the math corporate!
 

InboundGrunt

Spotbound and Down
Joined
Jul 6, 2019
Messages
29
Does anyone have any insight as to wtf “Phase III” of modernization is? Is this a new level of hell?
Phase III is the implementation of shock collars and digital timers connected to each u-boat. The shock collar will deliver a Fast and Friendly™ reminder to the TM that they're failing to meet Target's estimated time to unload said u-boat. This will reoccur with increasing voltage every 30 seconds until the u-boat is completed.
Phase IV involves flying drones and rubber bullets.
Phase V is...well, it's best not to talk about Phase V.

Also, the beatings will continue until morale improves.
 
Joined
Oct 1, 2016
Messages
145
So I guess the next questions are.. :
  • What volume is your store?
  • How many trucks do you take per week? RDC, FDC?
  • What size are those trucks?
  • How many TMs do you have? In Food & Beverage?
  • How many hours do you get?
  • How many SF aisles do you have? How many backroom aisles?
  • How many sections in those aisles?
  • How involved is your leadership?
  • How experienced are your TMs?
  • How many devices/resources do you have? U-boats?
  • How large is your unload area?
  • How much steel space do you have?
  • Does your store have SFS? OPU? DriveUp? Shipt?
- B volume
- 4-5 RDC, 3 FDC (pro/meat/deli/dairy/frozen every delivery. (Just mentioning this because I know some stores get only frozen on some deliveries)
-RDC ranges from 1700-2500 casepacks. Either way market gets no less than ten FULL ASS uboats and 1 flatbed. For FDC, anywhere from 700-1000 cases, I’d say average around 700.
- 8 food and bev TMs (not including me) 3 Dry TMs, 4 pfresh TMs, and 1 who mostly closes here and there. She’s only available three days a week.
- We get anywhere from 217 (lowest) to 230 hours. This is not nearly enough. The week I just wrote we were actually allocated 254 hours, but ALL of my endcaps are changing and I have 2 revisions 🤷🏻‍♀️. I will say it’s gotten better because the last time we had to set all of our salesplanners, we were given 229, that was a horrible week.
-SF aisles are B6-37 & 40-42, BUT 6-13 are open market, pfresh, bunkers, etc. then, 14-18 are frozen and 1 meat/cheese. 19-37 is dry. Then 40-42 (backwall:water, bev, beer, frozen, dairy)
Besides 4 coolers/freezer, we have 3 aisles of light duty shelves with 10 sections on each side.
- The only leader besides me that is involved in any way is my GM leader and she is awesome. The last few months with her has been so refreshing. Before the leadership change, I didn’t have an ETL for 6 months. It was rough. But she just expects consistent communication and for me and my team to know out shit. And we do.
- my team was solid but I just had one quit. I’ve been developing another one so we moved him to another workcenter for this reason (he was hard to give up, but I’m glad he’s moving up and learning). So now we have two newbies which has presented its own challenges. Growing pains I should say. But we will train them just as well as we trained everyone else. Same expectations. Same standards. Also performance managing one. I tried everything. She’s just not fast enough. Great attitude though and I think she’s smart. If she doesn’t want cashier, she needs to step it up or she’s gone. So will probably be hiring soon 😑
- idk how many devices we have in the store but every one of my TMs has one when they are working. Can’t do their jobs without one! Only leaders have devices designated. I give mine to my team if they need it. It’s almost never an issue. NOW, are these devices fast?
No freaking way. Can’t speak on total number of uboats in the store but for RDC unload we have 1 flat bed and 7 uboats for my food custom blocks, but we obviously have to switch them out when full. Never can we finish one before unload is done.
- our unload area is dummy small. Can’t fit a body in between uboats and it’s a bitch to switch out full uboats during unload. I hate it soooo much.
- as far as steel space, I usually keep about 7 pallet spaces of water under the bulk steel (also a bitch to deal with because it’s impossible to pull out a pallet of water without moving at least 3 uboats first.) Other than that, I’ll have a pallet of capris sun at times. Also a pallet space for stuff I bulk out before sweeping it back. It gets very challenging when it’s time for big transitions. We have the smallest Backroom in the district, by far.
- Yes we have OPU, SFS, DriveUp and Shipt

Hope this answered all your questions.
 

Sloth

Market
Joined
Jun 13, 2017
Messages
546
Sounds similar to mine, although we get 1-2 additional RDC (all the same size), 2 additional FDC (slightly smaller though), and have about 20 more hours/week with less TMs.
 
Joined
Feb 4, 2019
Messages
3
in order to brand an aisle in the Backroom you will need a massive amount of space, depending on the department, GRC 1,2 & 3 will need full on Asiles, Softlines will need to cut their footprint in the backroom massively.

the amount of time, energy, and physical labor needed to set this up to be successful will be a complete and utter waste of time. no one and I am so 100% sure on this no store will give the time to backroom function to keep and maintain this "branding".

Now if there was a full backroom team independent of the insane Store Kool-Aid fest then it might be able to happen but you will need to let the logistics side of the house burn hours like crazy to get the brand and keep it.

I do not see any of these things happening. It will be half arsed like we've done for the last year or two. our core is rotting away and soon™ it will all fall down

--

soon being relative, could be a month it could be fourth quarter etc.
Did backroom at highest volume store, they had their backroom completely done like this. It is so much better for pulling and stocking efficiency it was great. You are right in that it requires a massive amount of space, since I tried to convert a B volume store to the same kind of detailed orgranization and the waco space just didn't allow for it. It doesn't take too much time to set up since you can slowly wait for purge/pulls to filter out the stuff that doesn't belong but ultimately you have to solve the space problem.
 
Joined
Nov 1, 2011
Messages
506
I am just saying that I think for some stores that modernization is a joke. I was at 2 different Supers yesterday in CO. The first was a little messy in a few areas and had lots of visual out-of-stocks in housewares, beauty, and possible out-of-stocks in men’s on tables (looked picked over in terms of sizes). The 2nd 1 was even more messy and had issues with visual out-of-stocks, but had the UP & UP Lotion I like. The men’s department was slightly better looking. For me the dry grocery area was the superstar in both stores, as they were clean and had few it any visual out-of-stocks, while housewares and softlines was the problem child.

On a side note I can see in one area why the traditional grocery stores are doing better than Target. The produce departments at these 2 stores was well stocked, but seemed messy in some places (the apple bins just had product tossed in them vs. being stacked nicely with the steam ends to the left). Also their wet rack looked nice, but seemed to be lacking in many of specialty items groceries like King Soopers, Albertsons, or Safeway carry. This fixture seemed, as though it had not been shopped too much and by this time at my new/current store (employer) we are seeing the after church crowd in produce, but there were very few people shopping there at these stores. I also found the prices especially on berries to be very good, while my store often puts these items on sale (sometimes as loss leaders) and these sales drive our traffic. Hard not to compare stores to mine.

Did end up buying some lotion and snacks at one store and will going to another today to get shampoo, as my travel toiletry kit is empty.
 

BoxCutter

Cut hard. Cut deep.
Joined
Oct 16, 2012
Messages
1,623
The backroom purge continues. To get everything out of there POGs are being fragmented and product being stocked no matter how bad it looks. I hope they remember to store tie these "flexes." I have a feeling my 135,000 sq. ft. store is going to start feeling like a small, cramped, corner bodega.
 
Joined
Dec 8, 2017
Messages
80
We weren't allowed to flex when we purged, it was check home locations, fill to and adjust capacity as needed. Backstock the rest. And of course process salvage, find DPCI's for item not found, and ticket clearance.
 

Sloth

Market
Joined
Jun 13, 2017
Messages
546
The idea behind purging, at least in our district, is to fix our counts. Counts for OH, SFC, SFQ, and backstock -- basically, everything is accounted for and nothing is in limbo. If you're flexing without adjusting the SFC or tying the new location to match, you're leaving product in limbo and screwing with the counts still.
 
Joined
Jun 16, 2011
Messages
1,508
We weren't allowed to flex when we purged, it was check home locations, fill to and adjust capacity as needed. Backstock the rest. And of course process salvage, find DPCI's for item not found, and ticket clearance.
I will admit to being that DBO who is very particular when it comes to capacity. Nobody better be messing with it. Unless you are my lead and we discuss this, I mean EVER. I am sick to death of overstocked shelves that Susie High School has crammed full of product and "adjusted the capacity" (or not) and ultimately did not change the SFQ. The amount of backstock I have to do before I can fill my shelves in the morning is ridiculous. I have walked the department with my lead and we have discussed how it will/should be filled. I do NOT need or want or will sell 20 of the same thing in one day and I don't want replenishment for it or to have to deal with the clearance shit show that is ultimately created.
 

BoxCutter

Cut hard. Cut deep.
Joined
Oct 16, 2012
Messages
1,623
We weren't allowed to flex when we purged, it was check home locations, fill to and adjust capacity as needed. Backstock the rest. And of course process salvage, find DPCI's for item not found, and ticket clearance.
The idea behind purging, at least in our district, is to fix our counts. Counts for OH, SFC, SFQ, and backstock -- basically, everything is accounted for and nothing is in limbo. If you're flexing without adjusting the SFC or tying the new location to match, you're leaving product in limbo and screwing with the counts still.
This isn't an ordinary purge. Consider this the Ultimate & Final Purge. In the end, as close to "nothing" has to be in the backroom. Sales Floor capacity doesn't matter. Flex it out at all cost. Today I was questioned why I was back stocking one Heyday car charger. Because the home was filled and there was literally no where else to put it other than the backroom. I think we are a pilot store for this nonsense, which means be prepared for it to be rolled out chain wide.
 
Joined
Oct 10, 2015
Messages
159
Heard a rumor that more stockroom changes are coming soon. Anybody know anything about branding your stockroom aisles?
We have been doing it in Tech for almost a year now & it works perfectly for us espically with Reverse Fill. Our stockroom is about 70% empty product wise. Now if only the GM team would get to be able to take care of Entertainment & we finally get someone for batteries push for the rest store that be great (All ETLs & TLs agree but they haven’t figured out who yet). That’s the only vehicles that have to be moved on a daily basis (2 Uboats of entertainment & 2 Uboats of Batteries) As a whole The GM team is struggling & on the specialty side Tech is the only green area in all categories but doesn’t get recognized for it. 4th Quarter is going to be a fun one to watch at my store.
 
Joined
Jul 11, 2013
Messages
1,287
We have been doing it in Tech for almost a year now & it works perfectly for us espically with Reverse Fill. Our stockroom is about 70% empty product wise. Now if only the GM team would get to be able to take care of Entertainment & we finally get someone for batteries push for the rest store that be great (All ETLs & TLs agree but they haven’t figured out who yet). That’s the only vehicles that have to be moved on a daily basis (2 Uboats of entertainment & 2 Uboats of Batteries) As a whole The GM team is struggling & on the specialty side Tech is the only green area in all categories but doesn’t get recognized for it. 4th Quarter is going to be a fun one to watch at my store.
what's a Reverse Fill?
 
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