MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.
Joined
Jan 23, 2019
Messages
361
Hows the trailer unload going for everyone? It's been while since I've heard any updates.

I was gone for a few days and I came back to a shitshow. Rather than doing a quick 30 minute zone and hoping on the line right away, we come in, spend 2-2.5 hours pushing rollover, take our break and then start the truck. Apparently it was so bad a couple days that they had to stop the truck to take lunch. Nearly everyone else on the line just started being on the line
 
Joined
Nov 14, 2013
Messages
5,995
Our guests complain about a lot but I really feel them on this one and they're 100% right. Freight should be finishing up / finished (depending on truck size) by store open not JUST getting started.
Yeah to bad to actually unload the truck we have to push uboats for an hour or more to just have vehicles and then set up the back room aka make a bale and clean up the crap left from the dayside/Closing since they NEVER/REFUSE to clean up their crap from the night before. So even when you come at 4am you don't touch the trailer until 6am most days. So getting anything complete before open ain't happening.
 
Joined
Sep 25, 2017
Messages
546
We've been doing pretty well with the unload. It does take a bit to get the line set up just right, but our TL has been harping on everyone to put their empty vehicles back in the right places instead of just leaving them wherever. As some teams (POG, price change) have gone away, there's been some shuffling around, but it's a pretty good unload crew. Most often, as far as I know anyway, most of us come clean before our shift ends. There have been a couple of times that I've had to finish up my truck push from the previous shift before I start the current shift's push, but that's rare.
 
Joined
Nov 14, 2013
Messages
5,995
Soooo had modernization now allowed off the clock work? Our floor etl not only encouraged but praised two cashieres for pusing carts while they were waiting to pick up other co workers. The other day we were leaving and she wouldnt let us exit until each one gave an explanation of why our zones werent green. Today we got told to clock out then we had a huddle and she made us finish zoning up dollar spot. Afte rclicking out. Seriously. Tell me this isnt ok because i know it isnt.
That is a punch correction and a hotline call.. No doubt and no bullshit from that ETL.. The TM's are not getting in trouble that ETL will have her ass handed to her though.. You know the lawsuits that opens them up to?

Do not ever work for free..
 

Black Sheep 214

Kiss no butts, give no fox
Joined
Apr 27, 2018
Messages
1,269
That is a punch correction and a hotline call.. No doubt and no bullshit from that ETL.. The TM's are not getting in trouble that ETL will have her ass handed to her though.. You know the lawsuits that opens them up to?

Do not ever work for free..
^This! The ETL forces TMs to work off the clock, which is a termination offense for them? Uhh..no. Hell no. Since, next to profits, Spot seems to care most desperately about avoiding fines, lawsuits and bad publicity, and this ETL’s actions could open them up to all three, the hotline might actually help the TMs in this case. For once.
 
Joined
Jul 22, 2014
Messages
666
Apparently some tms called the hotline because today we got a scathing tslk at the huddle about working off the clock. Which was our fault but also complicated because of the intimidation of being fired for not doing it? Im really confused but punch corrections went through for it. Hr was walled up on a conference call the last couple days dunno if its related but id bet some chickens it was
 

rog the dog

TV Wall Guy
Joined
Aug 9, 2017
Messages
208
Yeah to bad to actually unload the truck we have to push uboats for an hour or more to just have vehicles and then set up the back room aka make a bale and clean up the crap left from the dayside/Closing since they NEVER/REFUSE to clean up their crap from the night before. So even when you come at 4am you don't touch the trailer until 6am most days. So getting anything complete before open ain't happening.
Stores are still coming in at 4am? We've moved to 6am for awhile now, was under the impression that was a directive not a choice. That's what I'm talking about in any case, stop giving stores directives that force them to be pushing truck literally all day. There's nothing wrong with still pushing truck when the stores open, but we all know how much more sense it made to be done pretty soon after open.

Also your line should be pretty much set when you get in save for a few vehicles maybe, team members are not allowed to grab vehicles from off the line for any reason unless they're working that specific vehicles push. There's a plethora of three tiers available and a couple flats for carry outs, least at my store this is how this works.
 
Joined
Nov 14, 2013
Messages
5,995
Stores are still coming in at 4am? We've moved to 6am for awhile now, was under the impression that was a directive not a choice. That's what I'm talking about in any case, stop giving stores directives that force them to be pushing truck literally all day. There's nothing wrong with still pushing truck when the stores open, but we all know how much more sense it made to be done pretty soon after open.

Also your line should be pretty much set when you get in save for a few vehicles maybe, team members are not allowed to grab vehicles from off the line for any reason unless they're working that specific vehicles push. There's a plethora of three tiers available and a couple flats for carry outs, least at my store this is how this works.
6am unload but we don't have much choice to clear receiving and the line all has to go on the sales floor, uboats have to be pushed before they have vehicles to actually unload the truck. Get the truck unloaded and then clear the floor and pack the receiver into her corner where she can't move like normal. Space is our issue, and the later dayside and close do not clean up so clearing up three cages of cardboard and making a bale since they seem to refuse to make one or two its a shit show in our small receiving space. Even if they did make a bale? There isn't anywhere to put it.

Shit gets deeper when you have very short staff who don't know what the fuck they are doing.
 
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InboundGrunt

Spotbound and Down
Joined
Jul 6, 2019
Messages
29
Is there a breaking point?

A few days ago, we unloaded the first half of a truck with 4 people. This isn't totally unusually post-modernization despite it being less than ideal, but what is somewhat new is inbound team members only being scheduled for 3 hours or 4 hours. After 2 hours of cleaning up the rest of the store's trash and clearing off just enough u-boats for a truck, we started our unload around 8. 2 of the TMs left at the scheduled time. This left us with a truck thrower and one person on the line (myself). We didn't unload finish until 11:30.

In the breakroom for lunch, I didn't recognize a single person. Between the new seasonal hires and new GMs/Flex TMs had been hired in the last week or so, I almost felt like I was in a different store. The brand new TM operator continually referred to guests as "customers" and didn't know the very basics of the store layout ("which aisle is the toilet paper located"? lmao)*. We've lost several ETLs in the past few weeks and the logistics ETL is in a constant state of existential crisis. They are a good person and a hard worker but I don't know if they are going to last. We have some really good GM Team Leaders but they're all pushing really hard to just get the basics done day to day.

We're just now gearing up for BTS but it already feels like peak nightmare Holiday season. No vehicles. Backstock and unsorted repacks everywhere. Pallets scattered in the backroom filled with everything from clearance to BTS yet to be set. Barely enough TMs to unload.

When does this spill over into the guest experience? What happens when most of the institutional knowledge from experienced TMs is gone because they all became fed up and quit? Corporate can talk all day about having a super happy and upbeat attitude up front but if the shelves aren't stocked and stuff is in the wrong places/lost in the backroom on a pallet somewhere, this will eventually catch up to us. The toxic environment they've created will infect the Guest experience.

Morale is in the toilet. I dread what Holiday 2019 will look like, it will be retail end times.

...

Anyway, had a rough weekend and needed to rant. Stay safe out there during BTS. 👍

*This isn't to make fun of new TMs or anyone still learning the store layout, this is just to point out what a dire turnover rate we've dealt with.
 
Joined
Apr 30, 2019
Messages
173
Is there a breaking point? ...... When does this spill over into the guest experience? What happens when most of the institutional knowledge from experienced TMs is gone because they all became fed up and quit? Corporate can talk all day about having a super happy and upbeat attitude up front but if the shelves aren't stocked and stuff is in the wrong places/lost in the backroom on a pallet somewhere, this will eventually catch up to us. The toxic environment they've created will infect the Guest experience. ..... Morale is in the toilet. I dread what Holiday 2019 will look like, it will be retail end times.
*This isn't to make fun of new TMs or anyone still learning the store layout, this is just to point out what a dire turnover rate we've dealt with.
Good points about how this can affect guest experience. Our District was one of the later ones to begin store modernization so these problems are just starting to really show up. We've had a couple of nights with NO TMs in softlines: only one TM was scheduled for that day to clean up the day's mess and reshop everything, and they called out so it was frantic. What happens on days when staffing is so thin, and you get one or two callouts, plus others who might step in really can't b/c of compliance (would need an extra lunch) or can't stay late due to other commitments (i.e. another job or lack of childcare)?
 
Joined
Dec 8, 2017
Messages
80
I think it's already spilling over into the guest experience. I have guests constantly asking why shelves aren't fully stocked, market is empty, people are pushing freight up until closing, and our seasonal/entertainment/luggage area is almost always inaccessible due to uboats, flatbeds, and pallets of repacks placed there to make room in receiving. Guests hate it. I apologize and tell them to complain to corporate, that they decided to switch up our process and cut our hours. Facebook is full of similar complaints in tons of stores.
 

Black Sheep 214

Kiss no butts, give no fox
Joined
Apr 27, 2018
Messages
1,269
Mind describing why you think that is? I mean I know modernization is related, but...
I think it’s because Target under Modernization is a PITA for guests. The guest who comes to the store to shop finds empty shelves and has to run an obstacle course over u-boats to get to anything. There are few TMs to help them because of hours cuts, and when they do find someone to help them it’s often a newbie who is too poorly trained and/or stressed to meet deadlines to be of much assistance. Spot seems to have extreme difficulty keeping a lot of items in stock, and even if the items make it into the store, if they aren’t pushed to the floor in a timely manner due to unrealistic timelines and hours cuts the result is the same: empty shelves for the guest. So the guest can get only half of the stuff they came in for and have to go to Spot’s competitors to finish their shopping. Spot not only loses those sales, but also future sales because some of them don’t come back.
Then there’s the OPU guest who shops online. Sometimes all goes well and the guest can order all of the items that they need, go in to the store and pick up their items with no issues, but a lot of the times there are obstacles to this also. Some items are out of stock at the chosen store, some aren’t available for OPU, sometimes the order or some items from the order are INFed, or the guest comes in to pick up the order, it can’t be found and ends up being cancelled. So that guest ends up unhappy and going to the competition as well.
For both OPU and drive up orders, a lot of guests picks up their orders and leave without looking around the store. Same thing with SFS guests, they don’t have to even come near the store. Goodbye impulse buys that increase basket size...
Then there’s the guest can’t buy what they need because their local store is out of stock, so they decide to do an SFS order. They go online only to discover that the item they want is “no longer available for shipping”, or “only available with $25 orders”, or only available with restock orders, or is out of stock. And that $5 or $10 gift card that the guest gets for buying five HBA items or whatever deal is going on? Well, they don’t get that unless they do an OPU or buy in store which they couldn’t do because their local store is out of stock, which was the reason for the SFS order in the first place.
Speaking of SFS orders, a lot of guests were all over Facebook complaining about issues with their holiday orders, and if only half of those who swore that they will never order from Spot again are true to their word, that is a significant number of lost sales.
Team members are some of Spot’s best guests, but people whose hours are cut don’t have the discretionary income to be able to buy tons of extra stuff, so Spot can kiss those sales goodbye, too.
The recent system outage also negatively impacted sales. Not to mention that it didn’t really inspire confidence in Spot with guests. Especially those guests who experienced the event firsthand...
Corporate may proclaim Modernization from on high, stamp out all dissent, bury their heads in the sand and declare this debacle a success, but guests know a shitshow when they see one, and are voting with their feet. Just saying.
 
Joined
Nov 10, 2017
Messages
104
And clearance never gets activated, never sells even if it happens to make it to the salesfloor. And salesplanners and revisions aren't happening, so new product stays in limbo (although at my store, regular POGs are happening because our Presentation team has about a millennium of combined experience--but don't tell corporate, because experience is a detriment to modernity). And...
 
Joined
Feb 27, 2015
Messages
1,720
And clearance never gets activated, never sells even if it happens to make it to the salesfloor. And salesplanners and revisions aren't happening, so new product stays in limbo (although at my store, regular POGs are happening because our Presentation team has about a millennium of combined experience--but don't tell corporate, because experience is a detriment to modernity). And...
Hard to sell clearance when it's not marked. There's a reason why we used to ticker clearance. But corporate said nevermind that! Just let it all sit on the shelves.
 

PackAndCry

Furniture, Call Button One
Joined
Oct 13, 2017
Messages
1,436
And clearance never gets activated, never sells even if it happens to make it to the salesfloor. And salesplanners and revisions aren't happening, so new product stays in limbo (although at my store, regular POGs are happening because our Presentation team has about a millennium of combined experience--but don't tell corporate, because experience is a detriment to modernity). And...
Was the Sun Squad and ODL clearance an absolute shitshow at anyone else's store? We're like 2 days behind with our BTS set solely because none of the clearance was ever ticketed or even activated, and so the POG team has had to spend most of their time marking and remerching clearance instead of, you know, actually setting. Especially Sun Squad, which was overpriced to begin with, and should have been marked down like a week sooner.

What a nightmare.
 
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