Groan. Groan. Groan. There is nothing worse than coming in before the store opens and having a TL tell me that they aren't unloading the truck for the day. R.I.P. INF% for the next couple of days. But, hey, Karen wanted to check out RIGHT NOW and she was able to do so. So, that's nice.Much less an unloaded truck?
So the truck is being done in its entirety and sales floor is able to do all their tasks and they even have time to do backup without affecting their completion of tasks because you are the only area of the store lacking hours for full staffing and they have plenty to borrow from. Not buying it. Hard to believe your store has all the hours it needs when no one else does.we haven't rolled anything from truck in months. MONTHS, even after taking multiple doubles. GM still answers backup calls. these things aren't mutually exclusive.
what is probably happening is only one team member responds for backup because no one else wants to, so THEY end up spending a lot of their shift on a lane so THEIR tasks aren't getting done, whereas if everyone took turns they'd all still be able to get their stuff done.
i know none of you would probably know about this, but when guests have to wait in backed up lines, we hear about it in myGuest. pissed off guests take surveys. then it tanks the store's NPS.
Sales floor tries to do their best with limited hours. Spot is lost is right now.
I wish our SETL actually followed that. They absolutely have to be available and up front while they're calling for backup. But when they want to spend literally hours a day at TSC, it's apparently fine that they aren't watching the floor. So many of our front end team are getting upset about it. It's ridiculous how many times a day you hear on the walkie "Hey (SETL), what's your location?" "I'm at TSC".For starters when I was GSTL I was told I was not allowed to just hop on a lane as I have to be available for the guest and my team at any given moment. What if I’m on and a cashier has a question or someone at the service desk needs my help? I get that we look like we’re just standing about and it drove me insane too but it was apart of the job. I was often coached for just hopping on and helping out without calling for backup. We’re supposed to be first responder but only when there’s a backup on the way to take over. Also again refer to my first comment where a store literally can’t function without cashiers. If you have a call out in GM the store will function.
Do you have any idea what can be done in 60mins? That’s anywhere between 50-70 cases that replenishes the floor. And I’ve seen TMs been on register for back up more than 60 mins in their shift. Even with this “rotation” schedule that they implement I still had my guys called up 7-10x on their shift...while the front end guy twiddles his thumbs just watching the lane with SCO wide open and he himself could hop on a lane.Is your store still open? Are guests buying things? Then yes your store is functioning. I’m not saying it’s great but your store will survive for 20-60 minutes of no one on the floor but won’t survive without a cashier for that time.