Attachment Crisis!
I just found out last week that the AAR is now going to be tied into the cater scores, and the department is now it panic mode!
For some reason we just cannot get green! We were 46% last week and 47% this week. IT DOES NOT MAKE SENSE! I know our core electronics TM's are working our butts off making sure we try to attach at least ONE thing to an item be it cables to a TV, remotes to a Wii, etc... We have an ultimatum of getting our store green within a month or heads start to roll and we all get coachings. Last year we were number 2 in our district, now we can barely keep above red!
My TL is talking about getting all salesfloor TM's in the store to take the Champions quiz so they are at least somewhat knowledgable to be able to point out which accessories a guest may need when they are helping out Electronics.
It's getting to the point where my TL and I brainstorming hard, and are trying to dig deep into workbench to see what we can find that could help us. What does not make sense though is that looking at our scores and our sales reports, some stuff just doesn't add up! For instance, it is showing on the reports that we are selling VERY LITTLE Nintendo related items, however we know FOR A FACT that we sell a ton of Nintendo items. We can always sell either games or remotes with a Wii, or sell something with a DS/3DS! On the sales reports it shows us selling 0 computer software, yet we do every day. I know software for computers are not attachments, but the point is it would seem the tracking system is somewhat flawed!
Also, does anyone know about a report system that you can pull up that tracks TM's that sell accessories? According to my TL our DTL has this capability, but my TL can't find it at all in workbench!