Service & Engagement Can I speak to a manager?: A front end thread

[DBZ]

Yeah I have been wondering about why target is being so generous with this goal time.

 

[sunnydays]

could be a bunch of different reasons but i see no reason to be cynical or conspiratorial about it considering the fact that there was official comms not two months ago de-emphasizing the goal time (though not ignoring it) in favor of order accuracy and guest experience

it’s a nice thing. teams should be happy about it

 

[versionDefect]

favor of order accuracy and guest experience

order accuracy is literally the highest priority number in our entire store.

DU time is still pretty drilled into us though. Only the ETL complains about it tho.

 

[Amanda Cantwell]

de-emphasizing the goal time (though not ignoring it) in favor of order accuracy and guest experience

this is 100% the direction we need to be going in. guests don't care if their order takes 3 min vs. 2 but they do care if they get home and they're missing a bag of items. imo accuracy should be the number 1 metric

 

[azure]

Greatest news I’ve seen in a long time. About time they change it to 3 minutes.

 

[versionDefect]

this is 100% the direction we need to be going in. guests don't care if their order takes 3 min vs. 2 but they do care if they get home and they're missing a bag of items. imo accuracy should be the number 1 metric

Completely agree. However, Target being Target I can guarantee that they're going to crack down onto fulfillment more and more with their metrics. That is something that is pretty important because that directly impacts the guest experience.

Also I am still confused AF on how SBUX is going to be a thing with DU.