order accuracy is literally the highest priority number in our entire store.favor of order accuracy and guest experience
this is 100% the direction we need to be going in. guests don't care if their order takes 3 min vs. 2 but they do care if they get home and they're missing a bag of items. imo accuracy should be the number 1 metricde-emphasizing the goal time (though not ignoring it) in favor of order accuracy and guest experience
Completely agree. However, Target being Target I can guarantee that they're going to crack down onto fulfillment more and more with their metrics. That is something that is pretty important because that directly impacts the guest experience.this is 100% the direction we need to be going in. guests don't care if their order takes 3 min vs. 2 but they do care if they get home and they're missing a bag of items. imo accuracy should be the number 1 metric