Service & Engagement Can I speak to a manager?: A front end thread

[Captain Orca]

If they try to screw over the company and it's obiously worn clothes, NO no returns. Leave, GTFO.

 

[sunnydays]

there is a difference between “making it right for the guest” and “total abrogation of policy”, a lot of leadership should learn the difference

 

[employee 626]

Someone paid in quaters on a very slow night.... i hated them. Alot...

I would have suspended it and taken it to SCO so it can count for me

 

[employee 626]

Ah, the Bethesda way

True even in 2023

 

[Mikuhl]

There's so many scammers these days I had a dream of a scammer using a new method.
They would ticket switch an items barcode for a return receipt so you wouldn't notice and it would give all the money back to their card.

Obviously it doesn't work like this but A+ to my brain for creativity. 😂

 

[SallyHoover]

Does anyone else have problems with the sticker printers, not printing consistently? Sometimes it seems like every other or every 3rd one doesn't print from either the register or from the device. VP are more likely to fail. The printer prints one out fine, next it makes a noise like it is going to print but then doesn't. It might then print from another register for someone else. My next one might print. I can open it up and shut it and that fixes the problem for sometimes just one sticker sometimes for 15-20 minutes. Rebooting doesn't help nor do I have time to reboot it multiple times an evening.

 

[Nauzhror]

Does anyone else have problems with the sticker printers, not printing consistently? Sometimes it seems like every other or every 3rd one doesn't print from either the register or from the device. VP are more likely to fail. The printer prints one out fine, next it makes a noise like it is going to print but then doesn't. It might then print from another register for someone else. My next one might print. I can open it up and shut it and that fixes the problem for sometimes just one sticker sometimes for 15-20 minutes. Rebooting doesn't help nor do I have time to reboot it multiple times an evening.

Super common issue unfortunately, I have to open and close the printer quite often, I'm pretty sure it's from the wheel that spins to push the stickers out getting adhesive from the stickers stuck on it.

 

[Nauzhror]

You can also transfer to 9-612-307-7777 to banish a prank caller to a line that plays Target hold music all day. ☺️

Just now seeing this makes me sad. This should be stickied at the top of the forum.

 

[idkwhattodo]

Does anyone else have problems with the sticker printers, not printing consistently? Sometimes it seems like every other or every 3rd one doesn't print from either the register or from the device. VP are more likely to fail. The printer prints one out fine, next it makes a noise like it is going to print but then doesn't. It might then print from another register for someone else. My next one might print. I can open it up and shut it and that fixes the problem for sometimes just one sticker sometimes for 15-20 minutes. Rebooting doesn't help nor do I have time to reboot it multiple times an evening.

Yep. Constantly and lately our printers have been doing the “Printer Not Ready” for hours at a time. It’ll be semi fine all day and then we’re scrambling trying to find any printer that will show “Printer Ready.”

I’m not sure if its a store specific network issue, but this time of year it is killer not to have a defect printer.

 

[versionDefect]

Yep. Constantly and lately our printers have been doing the “Printer Not Ready” for hours at a time. It’ll be semi fine all day and then we’re scrambling trying to find any printer that will show “Printer Ready.”

I’m not sure if its a store specific network issue, but this time of year it is killer not to have a defect printer.

just open the printer and close it. usually fixes it for us.

 

[SallyHoover]

just open the printer and close it. usually fixes it for us.

It does but sometimes it fixes it for 10 minutes sometimes it fixes it for a single sticker. I don't always time to waste opening it up every couple of minutes and having to reprint items that didn't print from both the register and the device.

 

[Dream Baby]

It does but sometimes it fixes it for 10 minutes sometimes it fixes it for a single sticker. I don't always time to waste opening it up every couple of minutes and having to reprint items that didn't print from both the register and the device.

I swear a lot of our printers were bought when our store opened almost thirty years ago.

 

[idkwhattodo]

just open the printer and close it. usually fixes it for us.

this was working for us for a bit (this or a reboot usually fixed it), but lately it feels like every printer in my store has been extra temperamental and of course it’s the worst time of year for it to happen too.

 

[SallyHoover]

Is there a metric to see how much inventory $ is returned to a store each day/week/ month/ Year? Ideally I would like to know how much is returned from our store, from other stores or returned without a receipt. I would also like to see how much is defected out each day/week/ month year.

 

[animalcrossing]

lately it feels like every printer in my store has been extra temperamental

I'm gonna have to agree with you here. The HIP printers usually work without much issue at my store (save for the occasional slip-up with the OPU printer where it stops printing halfway and freezes), but lately they've been straight up not printing for no reason a lot.

 

[Mikuhl]

Yep. Constantly and lately our printers have been doing the “Printer Not Ready” for hours at a time. It’ll be semi fine all day and then we’re scrambling trying to find any printer that will show “Printer Ready.”

I’m not sure if its a store specific network issue, but this time of year it is killer not to have a defect printer.

I am not for sure but this can probably either be because of the trash wifi, but possibly if two printers are fighting for the same id on the network. You can find a good id by going on Mickra and finding a printer id that has not been used for a long time (or not in the list at all).

I miss our Windows computer because every time a printer acted up I factory reset that ish with the tool on tere, and it worked like brand new.