- Joined
- Apr 23, 2012
- Messages
- 91
so i took a cashier shift for today it was 4 hours i had this guest come up with a ton of coupons she has some shampoos and some razors. the coupons for the shampoos were buy one get one free so she had 10 shampoos 5 coupons for that. the coupon took of 4 and some change for each shampoo but the free item was only 3 something. then she had 3 more coupons for shampoo 3.00 off. i though it was only 1 manu per item so if she had 10 shampoos and they were bogo then the 5 coupons on the bogo would have already taken care of the manufacture right?. then she had the razor ones it was buy any gillet or venus razor excluding trial size and get one free
so she had 3 of those at 6 something but the coupon wanted to take off 11 dollars i was having an issue so the gstl came over and he adjusted the coupon to 6 and some change but then the guest came back shortly after and wanted to return the item to get his coupon back and they said no.
now a few hours later into my shift another women comes in with razors single packs not trial sizes with coupons i tell her the coupons don't scan right and she goes i don't want them then she had some shampoo ones i had to adjust because of the overage in price. she said to me since when does target change the price of the coupon i said we have always done that.
i totally know they are not going to keep any of the merchandise maybe she might keep one of the razors but she will return everything and get the coupon price.
taking 11 bucks off an item thats clearly only 6 dollars and the coupon says up to 11 something thats like stealing money from the company.
so can someone tell me what the policy is in a situation where the cupon scans for more money than the item is worth i know my gstl and ap told me the same thing
so she had 3 of those at 6 something but the coupon wanted to take off 11 dollars i was having an issue so the gstl came over and he adjusted the coupon to 6 and some change but then the guest came back shortly after and wanted to return the item to get his coupon back and they said no.
now a few hours later into my shift another women comes in with razors single packs not trial sizes with coupons i tell her the coupons don't scan right and she goes i don't want them then she had some shampoo ones i had to adjust because of the overage in price. she said to me since when does target change the price of the coupon i said we have always done that.
i totally know they are not going to keep any of the merchandise maybe she might keep one of the razors but she will return everything and get the coupon price.
taking 11 bucks off an item thats clearly only 6 dollars and the coupon says up to 11 something thats like stealing money from the company.
so can someone tell me what the policy is in a situation where the cupon scans for more money than the item is worth i know my gstl and ap told me the same thing