DBO thread

Joined
Sep 27, 2018
Messages
735
I found 4 threads on DBO just saying and the modernization thread has the topic covered
Ok, i’ll Search again. I was going to just add to the TOY thread but I really would rather hear both GM TL and TM perspective of all depts, didn’t want to limit answers.
 
Joined
Jun 8, 2011
Messages
28,523
Designated Business Owner
From another thread:
Well based on the confusion it might be terminology that my district is using. We were the first ones to start E2E/MODERNIZATION.
For us a DBO is in charge of everything for a particular area. Its not just pushing, setting, filling, and zoning. You are to know your sales for the year, month, previous day, and today. You are to be an expert and "own" your area so that you can help guests with their needs and meet sales goals.
 

busyzoningtoys

Closing Lead
Joined
Oct 6, 2016
Messages
1,072
As a TL, I have my portion of the sales floor. It’s smaller than under the old way. I have my own TMs, that only work for me in my areas. From there, I have the DBO’s, who only work in their specific section of my area. In addition, I have secondary TMs who work in those sections when the DBO is off. My DBOs get 32-40 hours per week, the secondary people get 12-24 hours, and usually work the same section. We did not inherit a seasoned pog person, however I have as good if not a better understanding of presentation than the TL, and as we have major transitions, we’ve done them all ‘in house’ with my team, with myself doing the planning and sequencing, and scheduling it with the DBO and I doing the setting. For the stationary transition, I borrowed TMs from other areas to push truck or help pull batches etc as it was a 140 hour set. Right now, coverage is a little too consistent, the hours are pretty evenly split by area even though sometimes one will need more time than others etc. Right now, if someone finishes early, if the others are on track then I have them audit their area. If the others are behind, I have them jump in to help them catch up. The biggest win is that with accountability up, and the team strives to work correctly and accurately since if they take shortcuts, it’s thenselves that have to fix it eventually. The floor is fuller and more accurate than it’s been in years, and with all that sales floor coverage, there’s more TMs on the floor to help guests and backup. They share backup duties, so they’re generally up there less. They only work their own specific reshop, so it never builds up too badly. Price change, we are starting to take over. With stationary, it salvaged when it set and that was fantastic, we handled it ourselves.

This is big: ask for feedback regarding the custom blocks. They are custom, and can be changed! If the DBO thinks it would be faster or more efficient tweaked a little, try it!
 
Joined
Sep 27, 2018
Messages
735
As a TL, I have my portion of the sales floor. It’s smaller than under the old way. I have my own TMs, that only work for me in my areas. From there, I have the DBO’s, who only work in their specific section of my area. In addition, I have secondary TMs who work in those sections when the DBO is off. My DBOs get 32-40 hours per week, the secondary people get 12-24 hours, and usually work the same section. We did not inherit a seasoned pog person, however I have as good if not a better understanding of presentation than the TL, and as we have major transitions, we’ve done them all ‘in house’ with my team, with myself doing the planning and sequencing, and scheduling it with the DBO and I doing the setting. For the stationary transition, I borrowed TMs from other areas to push truck or help pull batches etc as it was a 140 hour set. Right now, coverage is a little too consistent, the hours are pretty evenly split by area even though sometimes one will need more time than others etc. Right now, if someone finishes early, if the others are on track then I have them audit their area. If the others are behind, I have them jump in to help them catch up. The biggest win is that with accountability up, and the team strives to work correctly and accurately since if they take shortcuts, it’s thenselves that have to fix it eventually. The floor is fuller and more accurate than it’s been in years, and with all that sales floor coverage, there’s more TMs on the floor to help guests and backup. They share backup duties, so they’re generally up there less. They only work their own specific reshop, so it never builds up too badly. Price change, we are starting to take over. With stationary, it salvaged when it set and that was fantastic, we handled it ourselves.

This is big: ask for feedback regarding the custom blocks. They are custom, and can be changed! If the DBO thinks it would be faster or more efficient tweaked a little, try it!
Thank you. Exactly what I was looking for. Trying to get a picture for planning to come. Seems to work better than it does now. The only change we have made to date is title changes. Dept. division still to come. Presentation and pricing tm concerned how their day changes. Looking forward to this next step.

Are your dept.’s doing their own flexies too ?
 

busyzoningtoys

Closing Lead
Joined
Oct 6, 2016
Messages
1,072
Thank you. Exactly what I was looking for. Trying to get a picture for planning to come. Seems to work better than it does now. The only change we have made to date is title changes. Dept. division still to come. Presentation and pricing tm concerned how their day changes. Looking forward to this next step.
Presentation TMs will help with GM push or unload when there aren’t major transitions. When there are major transitions, they will assist with those.

Pricing is supposed to go away, and the TMs would presumably be absorbed into someone’s team. Or they switch to unload.
 
Joined
Sep 25, 2017
Messages
661
The biggest win is that with accountability up, and the team strives to work correctly and accurately since if they take shortcuts, it’s thenselves that have to fix it eventually.
This is the biggest thing that I'm hoping will happen. It makes me nuts when I continually find errors in the same places. (Was pushing a bunch of u-boats in Chems today and, oh boy, 2 facings where it said only 1 so none of what came out actually went on the shelf plus I took a bunch off the shelf so it was properly faced - and so on.) My optimistic half would love to be a DBO in my area, but the realist in me anticipates that it will go to someone else.
 

busyzoningtoys

Closing Lead
Joined
Oct 6, 2016
Messages
1,072
Thank you. Exactly what I was looking for. Trying to get a picture for planning to come. Seems to work better than it does now. The only change we have made to date is title changes. Dept. division still to come. Presentation and pricing tm concerned how their day changes. Looking forward to this next step.

Are your dept.’s doing their own flexies too ?
Flexes? Like flex fulfillment/ship? Hell no, we don’t get payroll for that. My team doesn’t do anything with flexible fulfillment beyond quickly letting people picking know if they’ve seen such and such item
 
Joined
Sep 27, 2018
Messages
735
Flexes? Like flex fulfillment/ship? Hell no, we don’t get payroll for that. My team doesn’t do anything with flexible fulfillment beyond quickly letting people picking know if they’ve seen such and such item
I think it’s coming though. The description of a general merchandise expert ends with stating they fulfill all pick and pack duties for their dept. (don’t remember the exact quote, but that is what it means).
 
Joined
Jun 11, 2018
Messages
1,493
I think it’s coming though. The description of a general merchandise expert ends with stating they fulfill all pick and pack duties for their dept. (don’t remember the exact quote, but that is what it means).
No they won’t. There is no way for anyone to know what will be in a batch until you pick the batch . What would that person do if they have one for beds and rest for soft lines ? Split the batch? Pause the cart and be written up for missing goal? That’s why we have sfs team.
 

PackAndCry

Furniture, Call Button One
Joined
Oct 13, 2017
Messages
1,555
I think it’s coming though. The description of a general merchandise expert ends with stating they fulfill all pick and pack duties for their dept. (don’t remember the exact quote, but that is what it means).
We've been assuming that was an error, since it doesn't make any sense.
 

AllAtTarget

Ruler Of Technology, The King Does Not Fall!
Joined
Oct 8, 2018
Messages
63
As a TL, I have my portion of the sales floor. It’s smaller than under the old way. I have my own TMs, that only work for me in my areas. From there, I have the DBO’s, who only work in their specific section of my area. In addition, I have secondary TMs who work in those sections when the DBO is off. My DBOs get 32-40 hours per week, the secondary people get 12-24 hours, and usually work the same section. We did not inherit a seasoned pog person, however I have as good if not a better understanding of presentation than the TL, and as we have major transitions, we’ve done them all ‘in house’ with my team, with myself doing the planning and sequencing, and scheduling it with the DBO and I doing the setting. For the stationary transition, I borrowed TMs from other areas to push truck or help pull batches etc as it was a 140 hour set. Right now, coverage is a little too consistent, the hours are pretty evenly split by area even though sometimes one will need more time than others etc. Right now, if someone finishes early, if the others are on track then I have them audit their area. If the others are behind, I have them jump in to help them catch up. The biggest win is that with accountability up, and the team strives to work correctly and accurately since if they take shortcuts, it’s thenselves that have to fix it eventually. The floor is fuller and more accurate than it’s been in years, and with all that sales floor coverage, there’s more TMs on the floor to help guests and backup. They share backup duties, so they’re generally up there less. They only work their own specific reshop, so it never builds up too badly. Price change, we are starting to take over. With stationary, it salvaged when it set and that was fantastic, we handled it ourselves.

This is big: ask for feedback regarding the custom blocks. They are custom, and can be changed! If the DBO thinks it would be faster or more efficient tweaked a little, try it!
This is the most I've heard. I'm the signing specialist for my store and I just seem to be working everywhere, which doesn't bother me, but then ill randomly get 1 day and have to work with management to get more 😐 abit unsettling 😴
 
Joined
Oct 10, 2017
Messages
627
No they won’t. There is no way for anyone to know what will be in a batch until you pick the batch . What would that person do if they have one for beds and rest for soft lines ? Split the batch? Pause the cart and be written up for missing goal? That’s why we have sfs team.
Unless they intend on changing the software so it only pulls from one full group per batch. Which seems like the savings in efficiency in picking would be offset by sending more packages.
 
Joined
Sep 27, 2018
Messages
735
No they won’t. There is no way for anyone to know what will be in a batch until you pick the batch . What would that person do if they have one for beds and rest for soft lines ? Split the batch? Pause the cart and be written up for missing goal? That’s why we have sfs team.
I didn’t see a sfs team in the modernization operating model. 3 teams only ;
1. service and engagement, 2. general merchandise, 3. Specialty sales
 
Joined
Apr 13, 2019
Messages
5
There is an ESFS team and a SFS TL with the rollout at my store. Seems quite permanent.. they worked pretty hard to shift fulfillment centers into stores to undo it all and rebuild them. But...... I’m not paid to research, analyze costs, or make those decisions.
 

busyzoningtoys

Closing Lead
Joined
Oct 6, 2016
Messages
1,072
I’m gm and own sfs
GM oversees it at most stores.

Select stores will have a Flexible Fulfillment Ops TL based on need.

There are Flexible Fulfillment Experts. They are scheduled under Flexible Fulfillment. They only do FF.
 

Attachments

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
2,616
We've been assuming that was an error, since it doesn't make any sense.
Flexible is under General merch but not all General merch TMs for flexible fulfillment. That’s like before saying logistics handles all the flexible and assuming Plano or inbound does all the flexibles. General merch is an umbtealla the same way logistics or sales floor was
 
Top