mrknownothing
purveyor of things
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Archived Dumb questions from Guests......really..... you have to ask?
- Thread starter pellinore
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FrontEndFirecracker
Vibe Machine
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- Dec 25, 2011
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- 135
Erm.....isn't that a HIPPA violation or something?Today, I had a guest call from the parking lot and ask if someone could bring her prescription out to her. I explained that we couldn't because she had to A) sign for it and B) PAY for it. She wanted us to come out, get the $$, come back in, get the prescription, sign for it, then bring it back out. Ummmm.....no. We don't "deliver"
Reminds me of the lady who'd call the store from the parking lot & demand we bring her one of the electric riding carts (even tho she wasn't really impaired, just overweight). At the end of her trip, she'd leave it in the next parking space (blocking a disabled spot) & switched on so it was usually dead when we retrieved it.
After while, the CA started bringing her the ones that were low-charge.
Today, I had a guest call from the parking lot and ask if someone could bring her prescription out to her. I explained that we couldn't because she had to A) sign for it and B) PAY for it. She wanted us to come out, get the $$, come back in, get the prescription, sign for it, then bring it back out. Ummmm.....no. We don't "deliver"
At my RX, we have one guest that we do this for. She parks right in front of the doors, and she gets the same 3 meds every month and pays cash, so we bring her the meds and she hands us the cash. We fax her register receipt to her. She's a paraplegic and used to be a pharmacist herself.
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Geeze. Walmart doesn't even sell those things. Why not just go to Home Depot or Lowes. I don't understand this.
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That I could understand....and in a case like that, I'd probably consider it, but this person was perfectly capable, just lazy and entitled.Erm.....isn't that a HIPPA violation or something?Today, I had a guest call from the parking lot and ask if someone could bring her prescription out to her. I explained that we couldn't because she had to A) sign for it and B) PAY for it. She wanted us to come out, get the $$, come back in, get the prescription, sign for it, then bring it back out. Ummmm.....no. We don't "deliver"
Reminds me of the lady who'd call the store from the parking lot & demand we bring her one of the electric riding carts (even tho she wasn't really impaired, just overweight). At the end of her trip, she'd leave it in the next parking space (blocking a disabled spot) & switched on so it was usually dead when we retrieved it.
After while, the CA started bringing her the ones that were low-charge.Today, I had a guest call from the parking lot and ask if someone could bring her prescription out to her. I explained that we couldn't because she had to A) sign for it and B) PAY for it. She wanted us to come out, get the $$, come back in, get the prescription, sign for it, then bring it back out. Ummmm.....no. We don't "deliver"
At my RX, we have one guest that we do this for. She parks right in front of the doors, and she gets the same 3 meds every month and pays cash, so we bring her the meds and she hands us the cash. We fax her register receipt to her. She's a paraplegic and used to be a pharmacist herself.
redeye58
Hasta Ba Rista, Baby!
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Oh......like the majority of MY guests. lol
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Mine too...this one just took it to the extreme
mrknownothing
purveyor of things
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I just direct people to the Sears down the road.
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Guest waits for me to finish ringing someone else out at the register at 8:45 tonight, all gates are up, pharmacist is about 2' away from me speaking to another guest....asks, "Are you still open?"
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I had a guest call yesterday, listened to the entire spiel about our hours, hit zero to talk to me, merely to ask if we were open. No...they pay me to come in and answer the phone when we are closed. Oy.
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We will have guests who will put their Rx numbers in the automated system, then push 0 to talk to us to give us the number, "just in case", or to find out when it's going to be ready. If they just listen to the stupid "robot", it TELLS them!
xxTheDudexx
Front of Store Attendant
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- Apr 19, 2012
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- 289
1.) I was at Guest Service, a guest came in and asked: "Do you guys sell any cold soft drinks here?" "Um yeah sir, we do. We have coolers at the check lanes over there (point), we also sell cold drinks at Food Ave and Starbucks over there and there (pointing)..." What store in this country, particularly one of our size does not sell cold drinks??
2.) Again, I was doing Guest Service/Photo: "I don't like the way these pictures turned out, they're all fuzzy." "No problem, we just won't charge you for them, and we'll shred those for you." "Oh thanks, well since you're going to shred them anyway, can we just have them?" "Mam, if you want them, I can give them to you, but you'll have to pay for them." This guest actually got very mad at me and said I was rude because I was going to shred them and not just give them to her. It was a younger 20 something that took a bunch of pictures partying with friends and they were all blurry because she couldn't hold her cell phone still taking the damn pictures.
3.) I was at the check lanes and a guest asked me how much something was. I did an inquiry. She saw the sale price, then looked at the return without a receipt price on the screen. She asked why the return without receipt price was less, and I explained that it was on sale at one point, and it was what would be the amount returned if they didn't have a valid receipt. "Can I have the sale price?" "Mam, it's not on sale now.....it was at one point, but it isn't now." "How come?" *Face palm
2.) Again, I was doing Guest Service/Photo: "I don't like the way these pictures turned out, they're all fuzzy." "No problem, we just won't charge you for them, and we'll shred those for you." "Oh thanks, well since you're going to shred them anyway, can we just have them?" "Mam, if you want them, I can give them to you, but you'll have to pay for them." This guest actually got very mad at me and said I was rude because I was going to shred them and not just give them to her. It was a younger 20 something that took a bunch of pictures partying with friends and they were all blurry because she couldn't hold her cell phone still taking the damn pictures.
3.) I was at the check lanes and a guest asked me how much something was. I did an inquiry. She saw the sale price, then looked at the return without a receipt price on the screen. She asked why the return without receipt price was less, and I explained that it was on sale at one point, and it was what would be the amount returned if they didn't have a valid receipt. "Can I have the sale price?" "Mam, it's not on sale now.....it was at one point, but it isn't now." "How come?" *Face palm
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Ours has one next to the pharmacy as well as the ones at the front of the store.
oath2order
Scary Socialist
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I had a guest who asked if we sold some large appliance recently too. I don't remember what it was.
When we will be sold out of a product and while looking in the PDA to see if other Targets have it they will ask "Oh what about Best Buy or Wal Mart?" My response is I don't know you will have to call them to find out. "Well can't your computer just tell me?"
mrknownothing
purveyor of things
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- Jun 10, 2011
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This is where you respond with "No, but your smartphone can."
Because if they weren't asking you inane questions, it's a given that they'd be yapping away on their iPhone.
defang
Self Checkout's Worst Nightmare
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- Jul 14, 2013
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This is why I try my best to have the monitor facing as far from the guest as possible. Gets them confused, and they get angry when they're confused.
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I had a guest call from the restroom to let us know we were out of toliet paper. The GSA had to bring her some.
Yeah I'm very careful to keep the GS registers pointing straight at me unless I turn it to show them something (usually something they don't like and don't believe me when I say it...yeah target really pays me to lie so I can keep all your money for myself
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And then you get the ones who lean across the counter to see it when it's NOT turned....Yeah I'm very careful to keep the GS registers pointing straight at me unless I turn it to show them something (usually something they don't like and don't believe me when I say it...yeah target really pays me to lie so I can keep all your money for myself
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I've never had a guest do that, thankfully.
mrknownothing
purveyor of things
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- Jun 10, 2011
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- 10,148
And then you get the ones who lean across the counter to see it when it's NOT turned....Yeah I'm very careful to keep the GS registers pointing straight at me unless I turn it to show them something (usually something they don't like and don't believe me when I say it...yeah target really pays me to lie so I can keep all your money for myself
I've always hated that. I don't go in your space, so stay out of mine!
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We get it ALL THE TIME in pharmacy, usually not at the register, but when we're working on the computer at the "receive" window. The computer monitor is angled and they will lean in to see what we are typing and it's annoying as hell! We can't turn the monitor completely or there wouldn't be much room to actually work on the counter at the window
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- Apr 29, 2014
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Dumb question of the day: what did you do to my bank? I have money so my check has to go through. What did you do to my money?
Backstory: I rang up a woman in her mid fifties for a $400 sale. She proceeds to write a check and as I put it through the machine a notice pops up on the screen that we can't accept the check.
She flips out and accuses me of stealing her money. I call over my GSTL and she explains that I don't have anything to do with the bank, that she will need to call her bank.
She flips out and starts very loudly accusing me and my GSTL of robbing her.
Backstory: I rang up a woman in her mid fifties for a $400 sale. She proceeds to write a check and as I put it through the machine a notice pops up on the screen that we can't accept the check.
She flips out and accuses me of stealing her money. I call over my GSTL and she explains that I don't have anything to do with the bank, that she will need to call her bank.
She flips out and starts very loudly accusing me and my GSTL of robbing her.
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