So my store here in Arizona has become really very strick about guest service, like really bad. You see they want use to literally assault our guests on how doing a lot of stupid questions, and letting them know about what's on sale on the ad and cartwheel.
They're watching us. A lot of times they've been hiding to spy on us just to make sure we're actually doing guest service, and if we miss any guest they come to you or pull you into the office to give you a coaching! A lot of TM have already been coached!
This is ridiculous! We basically have to awknowledge every single person, even kids, people talking on the phone or listing to music on their headphones! A lot of guests actually get mad at us for bothering them.
I've been already talked to, and even pulled into the office two times because of the reason with one actual coaching. One time I was doing it, and even so was pull aside because apparently asking "if they're finding everything ok?" is not enough.
And all of this because of some visit my store had some days ago, and apparently didn't do well. Our STL is really mad apparently I was told and because of this, this all enforcing and happening ??
Has any other store gone this ridiculously strict when it comes to Guest Service?
They're watching us. A lot of times they've been hiding to spy on us just to make sure we're actually doing guest service, and if we miss any guest they come to you or pull you into the office to give you a coaching! A lot of TM have already been coached!
This is ridiculous! We basically have to awknowledge every single person, even kids, people talking on the phone or listing to music on their headphones! A lot of guests actually get mad at us for bothering them.
I've been already talked to, and even pulled into the office two times because of the reason with one actual coaching. One time I was doing it, and even so was pull aside because apparently asking "if they're finding everything ok?" is not enough.
And all of this because of some visit my store had some days ago, and apparently didn't do well. Our STL is really mad apparently I was told and because of this, this all enforcing and happening ??
Has any other store gone this ridiculously strict when it comes to Guest Service?
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