Joined
Nov 8, 2013
Messages
207
I noticed when they had me going through all paused batches that my pick time (and as a result total pick time average) dropped significantly and suddenly our ETL was getting emails and calls about our pick times. Wish there was a way to fix that in mpm (@mobilelady ?)
I'm pretty sure I read that another user here tested out pick times with paused carts and you end up inheriting the pick time from the paused cart so if you start up a cart that has been paused for an hour for example, your time drops.
 
Joined
Aug 12, 2018
Messages
47
Actually I’ve also been meaning to ask about the greenfield reports for pick times. It says carts taking more than 2 hours aren’t included, but does that mean just total time in the cart, or is paused time counted towards the 2 hours?

Also, if we pause a batch and then end up having to reset the cart (due to the glitch) are the pick times for the first time items were picked also reset?
 

PackAndCry

Furniture, Call Button One
Joined
Oct 13, 2017
Messages
1,436
Actually I’ve also been meaning to ask about the greenfield reports for pick times. It says carts taking more than 2 hours aren’t included, but does that mean just total time in the cart, or is paused time counted towards the 2 hours?

Also, if we pause a batch and then end up having to reset the cart (due to the glitch) are the pick times for the first time items were picked also reset?
The paused time is included.

I believe if you reset the cart, it doesn't count since the batch was never completed.
 

CrypticTM

Wannabe Fulfillment Captain
Joined
Dec 24, 2018
Messages
50
The paused time is included.

I believe if you reset the cart, it doesn't count since the batch was never completed.
That seems abusable. So as it stands right now, a team member could reset a cart and rescan items to the cart to positively influence their pick time? I can't imagine how much that would mess with metrics.
 
Joined
Jun 22, 2014
Messages
696
One thing we did was have me and another tm do all the INFing. People would pick then pause the cart with things they couldn't find. Her and I would look again them INF it. I'm sure our personal rates were sky high, but it was what were told to do.
It shouldn't affect your personal INF rates. Anything you INF in a paused batch should tie back to the tm who started the cart originally.
 

CrypticTM

Wannabe Fulfillment Captain
Joined
Dec 24, 2018
Messages
50
So if a cart is reset, what happens to the time attributed to the person who picked the items that got reset? Does that go away or is that a continued reflection on their pick rate?
 

Lazy

Fulfillment Operations Lead
Joined
Nov 12, 2013
Messages
751
That seems abusable. So as it stands right now, a team member could reset a cart and rescan items to the cart to positively influence their pick time? I can't imagine how much that would mess with metrics.
It only resets incomplete orders...guest 1 orders 2 movies that you pick.....guest 2 orders three bras but you find 2 then reset cart.... Movies stay on cart but the 3 bras go back into the unpicked list.
 

Lazy

Fulfillment Operations Lead
Joined
Nov 12, 2013
Messages
751
That makes a lot more sense then how it was described to me by my lead. He made it sound like the entire cart would be reset and actually commented on how its okay because you'll have all the items still on the cart so you won't have to hunt them down again.
I thought it was like that but one time we reset a cart we almost missed 4:30 cause we didn't pack the completed orders from that cart.
 

CrypticTM

Wannabe Fulfillment Captain
Joined
Dec 24, 2018
Messages
50
Hey @Lazy , do you ever experience a lack of communications regarding changes to Flex from corporate? Information seems to be dead at our store and our lead describes all changes that happen as trial and error (such as the new myDay app replacing myAlerts for OPU alerts, or the changes made a few months back to the way USPS pallets work at our store)
 

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
1,605
When opu rolled out first time it came with the guest service owning it including the picking
This does not mean that cashiers and GS TMs do the actual picking, although I'm now being asked to train them on the basics of it so they know. But, hours for OPU/Drive-Up are alloted under the front end.
Guest service was NEVER supposed to own picking. Coming from a store that does not have SFS we were allocated 120 hours on average a for “flexible fulfillment” under the logistics umbrella. These hours are only used for picking opus because like I said we didn’t have SFS. Guest service OPU hours are strictly for the service desk. Best practice states you should have a separate line for pick ups so those guests are priority hence the reason for separate desks in remodeled stores. When OPU was first a pilot it was tested that the front end did the picking but was never implemented because it goes against targets practice of legendary guest service, same reason guest service doesn’t have any metrics to worry about anymore. No where in the guest advocate JD does it state anything about flexible fulfillment.
 

Attachments

Joined
Dec 1, 2018
Messages
76
Hey @Lazy , do you ever experience a lack of communications regarding changes to Flex from corporate? Information seems to be dead at our store and our lead describes all changes that happen as trial and error (such as the new myDay app replacing myAlerts for OPU alerts, or the changes made a few months back to the way USPS pallets work at our store)
Nobody's told us yet that we're judged on whether we sort (not pack) on time, I only know from here. I almost want to "forget" to sort a box one day just to see the hypocrisy of us getting blamed for something never communicated to us officially (I've told all my fellow TMs though so it isn't an issue).

It goes without saying that we have no idea what MyDay is. I'll have to keep an eye out for it on the store Zebras if we ever get what seems like a day without orders ... All without revealing that I learned about it/post on here 😄
 

Lazy

Fulfillment Operations Lead
Joined
Nov 12, 2013
Messages
751
Hey @Lazy , do you ever experience a lack of communications regarding changes to Flex from corporate? Information seems to be dead at our store and our lead describes all changes that happen as trial and error (such as the new myDay app replacing myAlerts for OPU alerts, or the changes made a few months back to the way USPS pallets work at our store)
Some Corp and some in store is to blame.... There's been times where I sent out emails to store leaders about a change I discovered to have the stl forward an email about the change... The myday app I was the first to see it. Got in to work and my team tells my myalerts is down so the packer is refreshing the opu list every mintue.
 

PackAndCry

Furniture, Call Button One
Joined
Oct 13, 2017
Messages
1,436
When did it change? it happened to me about two weeks ago. At least on MPM.
I think if the TM saw it and skipped it, the INF counts for them, but if you're the first one to see that item when you resume the batch and you INF it, it counts against you. But I'm not 100% sure, it's not like any of this is documented anywhere.
 
Joined
Jun 22, 2014
Messages
696
I think if the TM saw it and skipped it, the INF counts for them, but if you're the first one to see that item when you resume the batch and you INF it, it counts against you. But I'm not 100% sure, it's not like any of this is documented anywhere.
We had a cart where a TM used my mydevice to start a batch in it. Then they backed out of it without actually going through any of the items and another TM went into it instead. That TM INFd the items, under their login, but the INFs went under my name. That was the experience I last had about two weeks ago.
 
Joined
Jun 11, 2018
Messages
1,194
Guest service was NEVER supposed to own picking. Coming from a store that does not have SFS we were allocated 120 hours on average a for “flexible fulfillment” under the logistics umbrella. These hours are only used for picking opus because like I said we didn’t have SFS. Guest service OPU hours are strictly for the service desk. Best practice states you should have a separate line for pick ups so those guests are priority hence the reason for separate desks in remodeled stores. When OPU was first a pilot it was tested that the front end did the picking but was never implemented because it goes against targets practice of legendary guest service, same reason guest service doesn’t have any metrics to worry about anymore. No where in the guest advocate JD does it state anything about flexible fulfillment.
“When OPU was first a pilot it was tested that the front end did the picking but was never implemented” i was one of the pilot and looks like you are contradicting yourself . When it rolled out years ago in the target book not the one you are posting now was that gs was doing the picking. That’s what the best practice was . And it was implemented at my former AAA+ store and still is .
 
Joined
Jun 11, 2018
Messages
1,194
Yo
Nobody's told us yet that we're judged on whether we sort (not pack) on time, I only know from here. I almost want to "forget" to sort a box one day just to see the hypocrisy of us getting blamed for something never communicated to us officially (I've told all my fellow TMs though so it isn't an issue).

It goes without saying that we have no idea what MyDay is. I'll have to keep an eye out for it on the store Zebras if we ever get what seems like a day without orders ... All without revealing that I learned about it/post on here 😄
You won’t get credit for the pack if you don’t sort .
 
Joined
Jun 11, 2018
Messages
1,194
I think if the TM saw it and skipped it, the INF counts for them, but if you're the first one to see that item when you resume the batch and you INF it, it counts against you. But I'm not 100% sure, it's not like any of this is documented anywhere.
That is correct whenever you resume someone else cart the batch is now tag yo you and if you Inf it counts against you.
 
Joined
Nov 8, 2013
Messages
207
Sort on time officially dropped at the beginning of April as stated in the addendum. My region is more red than green for sorts atm. If they actually cut workloads based on poor sort on time (below 90%) or inf% (above 20%), they'd have to slow down half the company at this point lol...
 
Joined
Mar 23, 2018
Messages
49
Ooo, better. Often times items were not where they were supposed to be anyway.
Seems a bit odd...Kinda makes "sub-carts" pointless now.
We started the new carts with all the subcart locations a week before the Q4 rush and then we had a lot of seasonals that would not use them so after 2 weeks of trying to get them to use them correctly we gave up and removed them and just ended up with one child location per cart. So for our store the subcarts are useless.
 
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