- Joined
- Jun 25, 2011
- Messages
- 122
I'm a fairly new gsa, I think I've been an official gsa for maybe five or six months but I don't do it that often if that makes sense. I usually only did it once or twice a week because my etl wants me to do cash office mostly because of my availability. I'm not the best red card gsa but I do the best I can with the experience that I have.
Anyway today we had three gsa's scheduled and overlapping. One opened 8-3:30, one overlapping 11-7:30, and one closing 4-11. I was the mid gsa. So we had a ton of extra cashiers today and I wasn't really needed as gsa so I floated from the lanes and guest services as needed. An hour into my shift I was asked to pick a cashier and go to seasonal to help the sales floor with their zone and reshop. That seemed fine to me so I did that for about two hours until the opening gsa needed a thirty. So I broke him and then I helped out food avenue for about two hours because they had a call out. I went back to guest services to help them and I stayed over there until it was time for the opening gsa to leave. I then went back to the lanes until the closing gstl arrived, he was late but it wasn't a big deal so when he came in we talked about the lanes a little and then I had a guest that I had to help at guest services and then I went on lunch. I come back around five thirty to find that he has told the LOD that he hasn't seen me since he came in but I shrug it off because I know where I have been and what I have been doing.
One of our other gsa's was scheduled as a cashier at 4:30. She was not acting like a cashier and she was helping him the run the lanes so I stayed at guest services. Around six thirty the closing gstl decides that he needs a break so he comes over to guest services interrupts me while I am with a guest and tells me that I am scheduled as a gsa and I should act like one. The other gsa scheduled as a cashier should not be doing my job. I was very upset about the way he addressed me in front of my peers and the guests but I don't like confrontation. So I let it go. Am I in the wrong here? Do I need to address his behavior?
I feel like as a gsa I should go where I am needed and helping the guest is always my first priority. If I see a line at guest services I am going to go over and help out. Our DTL is upset with my performance because I have been helping guest service when he comes to visit but isn't that part of my core role? I also hate how ETL's overreact when it comes to back-up. I find being gsa so aggravating sometimes I just want to demote myself and be done with it. I do enjoy it for the most part but the constant pressure for redcards and the blatant favoritism from etl's and gstl's alike bothers me.
Sorry for the rant but I just needed to get some feedback on this sitch.
Anyway today we had three gsa's scheduled and overlapping. One opened 8-3:30, one overlapping 11-7:30, and one closing 4-11. I was the mid gsa. So we had a ton of extra cashiers today and I wasn't really needed as gsa so I floated from the lanes and guest services as needed. An hour into my shift I was asked to pick a cashier and go to seasonal to help the sales floor with their zone and reshop. That seemed fine to me so I did that for about two hours until the opening gsa needed a thirty. So I broke him and then I helped out food avenue for about two hours because they had a call out. I went back to guest services to help them and I stayed over there until it was time for the opening gsa to leave. I then went back to the lanes until the closing gstl arrived, he was late but it wasn't a big deal so when he came in we talked about the lanes a little and then I had a guest that I had to help at guest services and then I went on lunch. I come back around five thirty to find that he has told the LOD that he hasn't seen me since he came in but I shrug it off because I know where I have been and what I have been doing.
One of our other gsa's was scheduled as a cashier at 4:30. She was not acting like a cashier and she was helping him the run the lanes so I stayed at guest services. Around six thirty the closing gstl decides that he needs a break so he comes over to guest services interrupts me while I am with a guest and tells me that I am scheduled as a gsa and I should act like one. The other gsa scheduled as a cashier should not be doing my job. I was very upset about the way he addressed me in front of my peers and the guests but I don't like confrontation. So I let it go. Am I in the wrong here? Do I need to address his behavior?
I feel like as a gsa I should go where I am needed and helping the guest is always my first priority. If I see a line at guest services I am going to go over and help out. Our DTL is upset with my performance because I have been helping guest service when he comes to visit but isn't that part of my core role? I also hate how ETL's overreact when it comes to back-up. I find being gsa so aggravating sometimes I just want to demote myself and be done with it. I do enjoy it for the most part but the constant pressure for redcards and the blatant favoritism from etl's and gstl's alike bothers me.
Sorry for the rant but I just needed to get some feedback on this sitch.