I was gonna ask my ETL but i figured id ask here. If a tm calls BR for a guest request and asks them to take it to guest services, its up to the brtm or the tm whos with the guest. It just seems that a certain tm always ask to have it taken to gs. one time it was a blender. another time it was a couch that later came out in the pulls. when it came back as backstock i checked the salesfloor and saw one there so i think the tm called backroom to take it to guest service vs them taking the one from salesfloor down.