Guest say the darndest (dumbest) things

Target NPC said:
The thing is...we can, and you should in most scenarios. The only time I stop the guest is if the computer says so. Because about 10% of the time, sometimes the register will tell you, "same day returns need to be returned in the same store." I don't know how the register chooses, but a majority of same day purchases are fine to be returned in a different store on the same day. You just have ever to type everything manually.

The only other time I restrict returns without the register prompting me, are on suspicious, or high dollar returns, usually on electronics. Otherwise, I'm not going to hassle someone just trying to swap sizes on a shirt or something similar.
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Amanda Cantwell said:
Oh my store says do NOT type in the amount, we have to reject.
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My store seems to work the same way as Amanda's. I've always been told to just decline everyone who tries to return items like this, but ASANTS.

Also have some GSTLs/GSAs who insist on NO returns without proof of payment, while others just say to give the guest what they want unless it seems fishy. Not that it matters, all the ETLs will override my decision anyways. :rolleyes:
 
Amanda Cantwell said:
Oh my store says do NOT type in the amount, we have to reject.
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Bob Marley said:
My store seems to work the same way as Amanda's. I've always been told to just decline everyone who tries to return items like this, but ASANTS.

Also have some GSTLs/GSAs who insist on NO returns without proof of payment, while others just say to give the guest what they want unless it seems fishy. Not that it matters, all the ETLs will override my decision anyways. :rolleyes:
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I mean, I think that's pretty silly. It's not hard to check the DPCI of an item, and look for it on the receipt. Some items even specify the return value if they came with a gift card. I think this is a matter of common sense practice, so I'm glad I don't work in a store that goes by this needless rule.
 
Target NPC said:
I mean, I think that's pretty silly. It's not hard to check the DPCI of an item, and look for it on the receipt. Some items even specify the return value if they came with a gift card. I think this is a matter of common sense practice, so I'm glad I don't work in a store that goes by this needless rule.
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They told me it can get messed up in the system when we do it like that. Whether it does (probably not) or doesn't, I don't know.
 
Amanda Cantwell said:
They told me it can get messed up in the system when we do it like that. Whether it does (probably not) or doesn't, I don't know.
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It doesn't. I mean, unfortunately you have to do what your leaders expect...but just know it's fine.
 
Target NPC said:
It doesn't. I mean, unfortunately you have to do what your leaders expect...but just know it's fine.
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So even when I enter the price the return will still be linked to that item (so they can't scam us and return a different version of the item)? Why can't target make same day returns work at different stores?
 
Amanda Cantwell said:
So even when I enter the price the return will still be linked to that item (so they can't scam us and return a different version of the item)? Why can't target make same day returns work at different stores?
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They can't return different items for whats on the receipt. When the register asks you to enter in the price, you should be scanning the item to check the DPCI, and verifying it's on the receipt. So it's not like they can return random merchandise with any receipt.

If they try to return the item again in a different store, the register will either prompt asking for an approval code (which in my store, we don't use and would deny the return) or it will have been long enough to recognize the item has already been returned, which it will say on the screen.

Same goes for price adjustments. Price Adjustments, typically I'll deny from a same day/different store, because I think guests are able to do multiple adjustments on a same day receipt through different stores. It should ask for an approval code though, in which case, it gets denied.

It's all a judgment call. Like I said earlier, I'm not going to hassle someone doing a size exchange on clothes. I might hassle someone returning an Xbox, a stereo system, a fitbit, and a stack of games that they bought half an hour ago in a store 20 minutes away.
 
including us there are about 3 stores within 15 minute radius. so that's where most of our same day/diff store returns are, and most people aren't too annoyed when I tell them bc it's a 15 min drive.
 
Oh ha, should have posted this here -

"It must be free!" when an item doesn't scan.

Fuckers are NOT original and I let them know it. And then I think, holy shit, I've sounded that stupid in the past. *cringes*
 
BeelzeBecky said:
Oh ha, should have posted this here -

"It must be free!" when an item doesn't scan.

Fuckers are NOT original and I let them know it. And then I think, holy shit, I've sounded that stupid in the past. *cringes*
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That line annoys the living daylights out of me. It's like, Really people? I know you're joking, but it's not funny.
 
Another one: "There's no possible way you can look up my RedCard for me?"

"No, I'm sorry, it's for your safety and security that I'm not allowed to---"

"Well, that sucks! I want my 5%"

"If you come back before we close today, we can get you the 5%...:

*blank stare* "Nah, I'm not doing that it's too hard.."
-----
I don't know what's so hard about it, but OK, have a nice day.
 
StargazerOmega said:
I don't know what's so hard about it, but OK, have a nice day.
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To be honest, I can see the problem. You use gas to go back to the store and then back home again, aggravation with traffic, finding a parking space, possibly waiting in line at guest services.....If the savings are only going to be a couple of bucks, then you've lost money when you take into account the gas for the trip.

I forgot the other two phone conversations that annoy the hell out of me. "Can't you just take my credit card over the phone for my online order? I'll be picking it up in your store." "I'm having problems with my online order, can you tell me how to fix it?" No, we don't do phone transactions and no, I don't have a clue about the website, so call our corporate number.
 
Jenna120 said:
To be honest, I can see the problem. You use gas to go back to the store and then back home again, aggravation with traffic, finding a parking space, possibly waiting in line at guest services.....If the savings are only going to be a couple of bucks, then you've lost money when you take into account the gas for the trip
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I completely get why you you wouldn't make a return trip, a majority just suck it up and bring their card the next time they come. This particular guest acted like the world was ending because she didn't have her RedCard on her, so I told her about the end of the day thing and got that back as a response lol. I don't understand people sometimes hahaha.
 
StargazerOmega said:
*Compeltes transaction with guest, pops register to give change*

Guest: Wait, my item was only $$$$ why does it say $15 on the screen?

Me: That's the change I owe you, ma'am.
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Similar one today...
Guest (as I'm handing her the bag): wait, I haven't paid you???
Me: your copay was $0
Guest: but it's always $10
Me: well, it's $0 today
Guest: but it's always been $10
Me: maybe you've hit your deductible
Guest: but it's always been $10
Me: if you've hit your deductible, you won't have a copay
Guest: but it's always been $10
Me: well, you can give me $10, if it will make you feel better :D
Guest: no....it's just always been $10o_O
Me: *screaming in my head* JUST TAKE THE EFFING PRESCRIPTION AND LEAVE!!!!
 
PharmaQueen said:
Similar one today...
Guest (as I'm handing her the bag): wait, I haven't paid you???
Me: your copay was $0
Guest: but it's always $10
Me: well, it's $0 today
Guest: but it's always been $10
Me: maybe you've hit your deductible
Guest: but it's always been $10
Me: if you've hit your deductible, you won't have a copay
Guest: but it's always been $10
Me: well, you can give me $10, if it will make you feel better :D
Guest: no....it's just always been $10o_O
Me: *screaming in my head* JUST TAKE THE EFFING PRESCRIPTION AND LEAVE!!!!
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To be fair, I've been on the other side. I had a nurse practitioner insist that I only had to pay the PCP co-pay even though I knew I had to pay the specialist co-pay. She flat out refused to charge the extra money. Three appointments later she said that the insurance company reimbursed them at the specialist portion and I had to cough up the money I owed on the spot. It'd have been a lot easier if she had trusted me to know my insurance details and have taken the right amount in the first place.
 
Jenna120 said:
It'd have been a lot easier if she had trusted me to know my insurance details and have taken the right amount in the first place.
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Yet these 'trained professionals' are why health costs so high; because of layers of bureaucracy whose sole purpose is to pad the bills to make up for the 'agreed contracted rate' which is too low but necessary to remain in a network.
 
Jenna120 said:
To be fair, I've been on the other side. I had a nurse practitioner insist that I only had to pay the PCP co-pay even though I knew I had to pay the specialist co-pay. She flat out refused to charge the extra money. Three appointments later she said that the insurance company reimbursed them at the specialist portion and I had to cough up the money I owed on the spot. It'd have been a lot easier if she had trusted me to know my insurance details and have taken the right amount in the first place.
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That's the difference between doctor's visits and prescriptions. They're billed after services are rendered, prescriptions are adjudicated in real time.
 
Witnessed as I was coming in a short while back: TM on a small step stool zoning Market. Khakis, red polo shirt with Target logo, Target name tag, huge PDA hanging from belt holster, walkie with excessive Ch. 1 chatter, myDevice in holster on opposite side. 20-something female walks up and is all, "Scuze me. Do you ... like ... work here?" Long pause as they eyeball each other. TM responds, "No ... like ... sorry." Girl: "Oh ... okay" then walks off.

I laughed my bum off for the next 30 minutes.
 
I don't like using a bunch of produce bags and putting only a couple of items in each, it's wasteful. If the items are very obviously different (like russet potatoes and white onions) would the typical cashier be okay with me putting them in the same bag, since the price is per item, not weight? Or should I use a bunch of bags so the cashiers won't curse my name when I've left?
 

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