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We have 28 :] We had 1+1 on every single lane on black friday, and even during some of the other rushes we've had, we have had close to every lane opened up.
Is your store pfresh?
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- Thread starter ach5063
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We have 28 :] We had 1+1 on every single lane on black friday, and even during some of the other rushes we've had, we have had close to every lane opened up.
Is your store pfresh?
- Joined
- Jun 10, 2011
- Messages
- 19,573
At least it wasn't a negative comment.
We actually had somebody say that we should play Christmas music. I would so have to kill somebody after a couple of weeks of that.
LOL
i want a hippopotamus for christmas.... only a hippopotamus will do....
we've been watching elf in the breakroom. i've just been walking around all day smiling really huge (or evil). every single time someone looked at me weird i just say "smiling's my favorite". i creeped out half the flow team today.
i want a hippopotamus for christmas.... only a hippopotamus will do....
we've been watching elf in the breakroom. i've just been walking around all day smiling really huge (or evil). every single time someone looked at me weird i just say "smiling's my favorite". i creeped out half the flow team today.
Wow not sure if 28 would been enough for a little ULV at midnight on Black Friday. The lines stretched all the way from mens at the back our store to toys around to they front by HBA and then to the checkouts. We had all 13 lanes going including 4 express lanes, plus the jewelry register and the a couple at the service desk. Was using the jewelry and service desk ones mainly for red cards though. Took at least 2 to 2.5 hours the lanes to finally die down.
mrknownothing
purveyor of things
- Joined
- Jun 10, 2011
- Messages
- 10,148
We rarely use the last 4 or 5 registers outside of Q4. Also, 1+1 is a joke at my store. Our GSTL/GSAs won't even call for backups until it's about 1+3, even if we hit the additional assistance button.
Yeah, I don't remember which prototype though.
Are you at a Super-T?
pzychopopgroove
cyberpunk//my little pony
- Joined
- Sep 23, 2011
- Messages
- 1,652
Imerzan has to be. I was at a super and my store had 24 registers.
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yeah we're super-t, AA volume i think?
pzychopopgroove
cyberpunk//my little pony
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- Sep 23, 2011
- Messages
- 1,652
30+ when it first opened, iirc. (early 2000s)
mrknownothing
purveyor of things
- Joined
- Jun 10, 2011
- Messages
- 10,148
"Have more registers open."
When you start buying more stuff, we'll start scheduling more cashiers. And I'll be happy because I'll actually get hours.
When you start buying more stuff, we'll start scheduling more cashiers. And I'll be happy because I'll actually get hours.
NoRedCards
Soon to be guest, coming 12/21
- Joined
- Nov 17, 2011
- Messages
- 240
When I first started a couple of years ago, as it got later in the night, we all ended up in the middle of our 26 lanes, and people complained that they had to walk too far to check out. So, before Christmas season last year, we started keeping the registers on the end open instead, and people complained that they had to walk all the way to end ends since no one was in the middle. Pretty well learned people complain just to complain. We've switched back since, and guess what, they still complain.
- Joined
- Feb 13, 2012
- Messages
- 78
Yes, that one if very popular.
"You have like 18 registers but only 2 open *rawr* ..."
Do you really want every register open?
- Joined
- Jul 3, 2011
- Messages
- 422
QFT SMH Don't people have anything better to do with their time? Maybe the extra walking would be good for their health. Some people are never happy.
Target Chick
Ad?? Maybe...
- Joined
- Sep 22, 2011
- Messages
- 92
This one was a complaint about me that I found quite hilarious:
"The girl at the desk wanted me to print out my purchase log instead of using my license. She told me she didn't want me to waste my license returns. She should be retrained."
My LOD heard this guest yelling at me and walked up to find out the problem...when the guest told her, she again asked what the problem was. The guest called it in to corporate right there and then also used her online survey complaint form to write it down. When it came out, the LOD that night tracked me down and we laughed about it. I'm actually very proud of this complaint.
"The girl at the desk wanted me to print out my purchase log instead of using my license. She told me she didn't want me to waste my license returns. She should be retrained."
My LOD heard this guest yelling at me and walked up to find out the problem...when the guest told her, she again asked what the problem was. The guest called it in to corporate right there and then also used her online survey complaint form to write it down. When it came out, the LOD that night tracked me down and we laughed about it. I'm actually very proud of this complaint.
To be honest, it's more about sizing it up. If there's a large family that's a group with like 6 orders, they're not gonna split up, so one lane will have 1+8 while another is completely empty. And sometimes, we call for back up, try to direct guests to the open lanes and they just say "No it's fine I'll just wait" which leads to really pissed off backup cashiers. Guests...
- Joined
- Jun 25, 2011
- Messages
- 468
This one was a complaint about me that I found quite hilarious:
"The girl at the desk wanted me to print out my purchase log instead of using my license. She told me she didn't want me to waste my license returns. She should be retrained."
My LOD heard this guest yelling at me and walked up to find out the problem...when the guest told her, she again asked what the problem was. The guest called it in to corporate right there and then also used her online survey complaint form to write it down. When it came out, the LOD that night tracked me down and we laughed about it. I'm actually very proud of this complaint.
"She should have let me get less back on my return!"
- Joined
- Jul 1, 2011
- Messages
- 2,726
Not a survey complaint, but a complaint nonetheless....a guest called in to complain that one of our pharmacists "upset her child". She came in to ask the pharmacist's opinion on what she thought was a wart on her child and the pharmacist told her she didn't think it was a wart, she wouldn't suggest using wart medicine because it would probably hurt, and she would suggest taking him to the doctor to have it looked at because it looked infected to her. Well, I guess the kid got upset when she said he should go to the doctor and the mom didn't like that so she called (a WEEK later) to complain! Oh, and btw, it wasn't a wart, it was a blister that had abcessed and it would have stung like the dickens if she had put wart medicine on it!!!
- Joined
- Jun 10, 2011
- Messages
- 19,573
- Joined
- Jul 1, 2011
- Messages
- 2,726
No, she was upset that the pharmacist didn't pull her aside and talk to her away from her kid. I was thinking "Did the doctor take her into a different room or the hallway to talk to her so he didn't upset her kid?" It's not like it was a little kid, either, the kid was probably about 10-11 :huh:
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- Joined
- Aug 30, 2011
- Messages
- 672
Common comment for us is....... "excited your remodeling, but finish it already!"
NoRedCards
Soon to be guest, coming 12/21
- Joined
- Nov 17, 2011
- Messages
- 240
I'm waiting for this one to make our board - I got stopped by an older guest the other day while pushing a CAF - she asked for a manager, so I asked her why so I would know why(and not just because I'm nosy)...she holds up a greeting card, and on the front it says "Dude....WTF?".....she said it was highly offensive to her, and she wanted something done......I asked the LOD about it later, she just rolled her eyes and sighed.....too funny.....
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