- Joined
- Nov 13, 2014
- Messages
- 7
Well, to give you all a bit of a background behind my store, it's gone pretty downhill. In the last year we were one of the highest stores in our district, got out of our trucks in our appropriate expected time, finished our hourly CAF into the half hour of each hour, etc.
But, now ever since holidays hit us, we lost more than half of our team. Our truck unloads usually take up majority of the unloader's shifts, which is just about 4 hours. Once we weren't even able to push out our truck items onto the floor!
Don't even get me started on backroom, it's gone all bad. Our CAF hours reach to about 12 hours daily, I don't even remember the last time we haven't rolled over. We've reached MyFA at a whopping 300+ orders at once. Our Ship From Store team once had to ship out 14 pallets worth of orders, along with about 2 cages of softline orders and a flatbed of furniture orders. Location Checks have gone through the roof, believe me or not, but we average about 20 location checks each hour, there was a team member who needed two whole pallets of Steralite containers and asked for more a few hours later!
It's gone to the point where i've yelled at sales floor team members over the walkie who are impatient when I tell them to standby for a location check, I've even yelled at a Salesfloor Team Lead for attempting to coach us for not finishing CAF on time, like, how does she expect us to finish a CAF hour ranging from 3-12 hours within one hour, along with half a stockroom filled with backstock?
You can't believe the relationship backroom has with Guest Service right now. We have to constantly tell them over the walkie to hold on for their MyFA/Curbside orders, and they decide to yell at us over the walkie for having it roll over, like, we're so sorry that we roll over when theres at most 2 team members upstairs dealing with all the other stuff.
It's absolutely hectic in my store right now, we've cut hours as well, which makes it so stressful to work at.
But, now ever since holidays hit us, we lost more than half of our team. Our truck unloads usually take up majority of the unloader's shifts, which is just about 4 hours. Once we weren't even able to push out our truck items onto the floor!
Don't even get me started on backroom, it's gone all bad. Our CAF hours reach to about 12 hours daily, I don't even remember the last time we haven't rolled over. We've reached MyFA at a whopping 300+ orders at once. Our Ship From Store team once had to ship out 14 pallets worth of orders, along with about 2 cages of softline orders and a flatbed of furniture orders. Location Checks have gone through the roof, believe me or not, but we average about 20 location checks each hour, there was a team member who needed two whole pallets of Steralite containers and asked for more a few hours later!
It's gone to the point where i've yelled at sales floor team members over the walkie who are impatient when I tell them to standby for a location check, I've even yelled at a Salesfloor Team Lead for attempting to coach us for not finishing CAF on time, like, how does she expect us to finish a CAF hour ranging from 3-12 hours within one hour, along with half a stockroom filled with backstock?
You can't believe the relationship backroom has with Guest Service right now. We have to constantly tell them over the walkie to hold on for their MyFA/Curbside orders, and they decide to yell at us over the walkie for having it roll over, like, we're so sorry that we roll over when theres at most 2 team members upstairs dealing with all the other stuff.
It's absolutely hectic in my store right now, we've cut hours as well, which makes it so stressful to work at.
Our store was one of the best at executing the process, heck we were the store leaders got trained or retrained at, no matter the distance they had to travel, because it was simply the best, but now its a shell of what it used to be, its so sad.
