- Mar 8, 2013
For the past week or so we've been having a lot of glitches with the Instocks app, and I was wondering if any other stores are experiencing similar issues? Lately we haven't been able to access Instocks until 9am, and the past two days we haven't had any RIGs drop at all. Our team starts at 7am usually, so we've just been scanning in Stand-alone until we're able to access our task list, but it's a real pain in the butt. And then today the biggest issue of them all happened. We scanned in roughly 30-50 rainchecks and ad-sub signs this morning, but when I went to go print off our sign batches, only 2 out of the 5-6 showed up (we have to make a new batch every time RF logs us out... annoying) showed up, and just 1 sign printed out. We were able to go in and reprint duplicates, but we didn't even get a fraction of the original number up. So now we're probably going to take a huge hit in our metrics for the week. The entire store was having problems printing signs this morning though. Does anyone have any clue what's going on? I think either our STL or ETL-LOG is calling the help desk tomorrow morning about it... We've never encountered any of these problems before as far as we know.