MySupport?

Ringwraith917

Professional Badass
Joined
Jan 21, 2014
Messages
1,625
Where is MySupport? I have a problem with an item that we apparently no longer carry in store. "Do an online markdown" you might say, well the markdown button in MyDay apparently does nothing. I was going to submit a support request but I dont see a way to do that anywhere on my device or on Workbench. Help!

They just made us do training on marking things down instead of destroy or salvage. So that's what I'm trying to do.
 

BackupTL

GM/Inbound TL
Joined
Oct 8, 2018
Messages
40
Yep, MyHelp robot sucks and I've got two Nabisco deliveries I can't accept or report to Accounts Payable since the form is now gone...
For that you'd need to partner with your TL, or if you are a TL, get into Greenfield and look at the revlog dash. You'll have DSD deliveries from that vendor with a long lead time and the receive info is there
 
Joined
Feb 24, 2016
Messages
137
Mysupport still exists you just need the website address. I cant recall what it is, but I am having issues too with myhelp. I couldn't get a price cut on some beer that we are sitting on.
 
Joined
Aug 3, 2015
Messages
125
For that you'd need to partner with your TL, or if you are a TL, get into Greenfield and look at the revlog dash. You'll have DSD deliveries from that vendor with a long lead time and the receive info is there
TL is brand new and doesn't know, and I've already tried typing in the number in Greenfield... Those two still show an error. The latest one went through just fine... go figure
 
Joined
Jul 31, 2020
Messages
47
myhelp sucks so far, any issue I have submitted in the past few days has disappeared, so I can't even follow up with things. It keeps on freezing when I try to submit things and I need to cancel and start again. Hopefully the fix comes sooner rather than later, it is a pain to use.
 

Ringwraith917

Professional Badass
Joined
Jan 21, 2014
Messages
1,625
  • Thread Starter Thread Starter
  • #16
I actually used it successfully today. Then went to do it again on a different item and nothing. Both were online returns, active online but not in our store. Markdown went perfectly for the first and then gave no response on the second.
 
Joined
May 23, 2018
Messages
274
I actually used it successfully today. Then went to do it again on a different item and nothing. Both were online returns, active online but not in our store. Markdown went perfectly for the first and then gave no response on the second.
No response usually means that it is actually salvage and you can get it to process it through price change
 
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