Archived No PA System = the Store Never Closes... obviously

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Cat

Cat

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Sep 29, 2015
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So, how's your store going without a PA system in terms of closing? I went to tell a guest our store was closed (the lights literally had gone out) and went "What do you mean its closed?" Thats right, the lights being off mean nothing, absolutely nothing!
 
It's a pain in the ass for paying someone. I had two guests come up to me and ask to page someone, but there was no one in TSC and no one apparently willing to go into TSC.
 
I thought it was just my store that had a broken PA...this is a thing? Wha?

I don't close, but without the PA our flow team often doesn't hear when our TL calls break time. Most people on flow don't carry walkies (I never do), so that doesn't help, either.
 
Ugh, same thing at my store. I'm ringing people's Crap until almost 10:30. The couponers love coming right before we close too, because they think we're not going to follow regulations with them. How does anyone not realize that lights off means closed. No they need the voices to tell them.
 
LoD announces on the walky for TMs to tell guests to make their way to the front of the store, of course some of our new seasonals are shy so we end up having TPS escort unruly guests who are seemingly unaware the store had closed 20 minutes ago and still want their stuff rung up.
 
Umm pretty sure this isn't company wide anymore.

Our overhead page works perfectly fine. They disabled it for like 2-3 days but it's work fine since. And no we don't have the microphone. Fitting room can page.
 
On6 said:
Umm pretty sure this isn't company wide anymore.

Our overhead page works perfectly fine. They disabled it for like 2-3 days but it's work fine since. And no we don't have the microphone. Fitting room can page.
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I haven't closed recently. Not sure if my store is back on tbh

Edit: Actually I'm lying. It hasn't been on. When I work SFS, i keep my walkie on ch 2 and I've missed a few huddles because I don't hear it lmao
 
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On6 said:
Umm pretty sure this isn't company wide anymore.

Our overhead page works perfectly fine. They disabled it for like 2-3 days but it's work fine since. And no we don't have the microphone. Fitting room can page.
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They just started using the system a few days ago at my store, it was purposely shut off for about 2 weeks.
 
Ours was still down when we did the overnights for the holiday set...some tl still didn't know why it was that way though...
 
The mic we have at the service desk never stopped working, and that was the one we were using for announcements anyway. I doubt most of my store even knows about any of this because the mic at the fitting room has been broken for almost a year.
 
We still just do walkie announcements, and it's so infuriating. I saw a woman in pets today about a minute before closing. I had to have said "Ma'am" about 15 times before finally going right up to her cart, where she snapped, "I know, ok? I get it. You're closing." And then proceeded to continue scanning the cat food. No, ma'am, I don't think you do get it. Leave now.
 
The PA was never disabled, they just disabled the extension to it from the phones. So stores can still make announcements over the PA with the mic in TSC.
 
Firefox said:
The PA was never disabled, they just disabled the extension to it from the phones. So stores can still make announcements over the PA with the mic in TSC.
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That explains it. No one at my store even knew the extension.
 
The walkie thing is dumb. In a fully staffed store it is very easy to miss a guest who just happens to be crossing across an adjacent endcap or turning the corner of a trend run. In a store where there is one hard lines team member covering A, B, C, D, & E (or whatever breakdown the store uses), you are basically askin for guests to be mixed.

Also, a singular script being related by one position is much more easily controlled than the communications by exasperated employees who have no interest further than going home. Of course few people WANT to stay late after closing, but to be honest, some people are general jerks about the matter and simply don't care. Last week I walked into a (non-Target) store 23 minutes before closing to get one single item. My trip should have been no more than four minutes including check out. On my way in the only visible person at all was a cashier roughly 40 feet from me who greeted me with "We're closing in about 20 minutes." I turned around and walked right back out. There are truly fewer things I find so completely off-putting.
 
catrainer said:
I never did understand why they don't just make it an automatic announcement over the PA system at 15 to close, 10, 5, close.
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Personally I think it ought to start at the thirty minute mark, but this definitely should be done. As far as i know, we don't have a PA with a mic so we're constantly walking around at about the 5-close time frame letting people know if the LOD remembers. Otherwise we just sit there with the lights off and then do the guest check.
 
How many of your LODs are asking, "Are you doing the closing announcements operator?" or "Have they fixed the the PA system yet?" Yeah...sure...the PA systems at all the stores "broke" at the same time. We're just waiting for "them" to come to "fix" them.
 
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