Scanning IDs

Joined
Jun 15, 2011
Messages
16
#1
I had a guy come through last week, and he wouldn't let us even touch his ID. I'm not quite 18, so I needed to call my supervisor when I sold him the new Duke Nukem game. She asked to scan his ID to which he promptly replied "No. You can see it, but you ain't scannin' it" He told me that he doesn't even let people on our miltary base scan it to grant him entry.

Anyone else ever run into a guest with the same reaction to being carded?
 
OP
OP
computergeek93
Joined
Jun 15, 2011
Messages
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#4
We ended up typing in his DOB and letting him leave haha. He just wouldn't let us scan it cause his information would be in our system or some strange conspiracy theory stuff like that.
 
Joined
Jun 16, 2011
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#6
I get one really neurotic person who calls every time before she comes in to speak to the LOD to make sure someone can override her ID being scanned on buying her Nicorette. The only thing the system reads for that is her birthdate, but then she pays with her credit card, which holds more sensitive information. Go figure.
 
Joined
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#7
Also, did anyone else see that the Supreme Court ruled sales of "M" games can't be restricted to minors? What do you think we'll see at POS?
 
Joined
Jun 27, 2011
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#8
Also, did anyone else see that the Supreme Court ruled sales of "M" games can't be restricted to minors? What do you think we'll see at POS?

They only ruled that states could not make it illegal, there is nothing that keeps individual stores from setting sales policies.
 
Joined
Jun 27, 2011
Messages
39
#9
I actually understand this whole scanning IDs. Back in college my freinds and I went to a bar where they scanned our IDs. A couple weeks later our home addresses starting receiving sample magazine. We got ones from Maxium, my mom hit the wall when she saw it, Men's health an Rolling Stone. Occasionally I still receive them.

Since then I will never allow a bar or store to scan my ID. The fact that all three of us are around the same age and went to the same bar an received the same magazines with in a few days of each other can't be coincidence.
 
Joined
Jun 16, 2011
Messages
36
#10
I've never had anything happen due to having my ID scanned.

However I frequently have guests get upset when I asked to scan their ID. They think that (like someone mentioned) we obtain all this personal info on them and I can honestly say I've never heard of a guest complaint due to anything happening. I've gotten to just saying that the register is going to make me swipe an ID for whatever it is that they're purchasing. I've gotten less crap from guests by saying it that way. I let them know ahead of time that I can't override it AND I have to physically swipe it.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
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10,151
#12
The only time I've had an ID issue with a guest was when this lady bought over $200 worth of clothes and tried to use her husband's credit card (her husband wasn't with her). I had to get the GSTL (who suggested calling her husband and having him come with his ID), and the lady ended up leaving without buying her stuff. Other than that, I've had guests get pissed that they have to take their ID out (because that cardholder is SO tight), but they still take it out anyways for me to scan.
 

buliSBI

Former Team Member
Joined
Jun 17, 2011
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3,005
#13
I had a guy come through last week, and he wouldn't let us even touch his ID. I'm not quite 18, so I needed to call my supervisor when I sold him the new Duke Nukem game. She asked to scan his ID to which he promptly replied "No. You can see it, but you ain't scannin' it" He told me that he doesn't even let people on our miltary base scan it to grant him entry.

Anyone else ever run into a guest with the same reaction to being carded?
They are rare but it happens. All you tell them is simply..."If I can not scan your ID, then I can not sell you the game." lol

There are always people who are paranoid about what information is gathered from it. All we are gathering from the ID on a M-rated game purchase is an age verification. We are verifying that someone 18 yrs or older is purchasing the game. It goes to the video game companies that we are complying with the ESRB.

He is definitely going to have a hard time buying cold medicine later on.
 

mrknownothing

purveyor of things
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Jun 10, 2011
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#14
They are rare but it happens. All you tell them is simply..."If I can not scan your ID, then I can not sell you the game." lol

There are always people who are paranoid about what information is gathered from it. All we are gathering from the ID on a M-rated game purchase is an age verification. We are verifying that someone 18 yrs or older is purchasing the game. It goes to the video game companies that we are complying with the ESRB.

He is definitely going to have a hard time buying cold medicine later on.
I haven't had a guest give me trouble when buying cold medicine, but they always seem surprised that they have to have ID. Like they didn't know people abuse it (Nyquil) or use it to make crystal meth (pseudoephedrine)... :rolleyes: They understand about alcohol, though, but they're absolutely shocked that I'm not allowed to scan it because I'm under 21.
 
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computergeek93
Joined
Jun 15, 2011
Messages
16
#15
I guess I can see where the guy was coming from, but like someone mentioned, the credit card you have contains way more information on it. Some people just have their preferences I guess. To be honest, I think the whole scanning/swiping IDs thing is kinda cool :cool: But that's me. When I start getting spam mail coinciding with a purchase, then I'll start guarding the thing haha!
 

mrknownothing

purveyor of things
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#16
I agree, it is kinda cool. As much of a pain as it might be for guests, it's better for preventing liabilities at our end. Well, except alcohol - that's still a pain because I have to get the GSTL to scan it.
 

MrMrIce

Cart Attendant
Joined
Jun 11, 2011
Messages
325
#17
I don't get the point in IDing for medicine. Yes people abuse it, but what does verifying that they have to be 18 do? They still going to abuse it and if they are a minor, they could just go to a local rite aid which doesn't ask for ID
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
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17,900
#18
I've had guests flagged for glue, solvents & the little firecrackers on sale for the 4th but it doesn't flag any more for cigarette lighters. Weird.
 

ZoningMaster

Electronics For Life
Joined
Jun 14, 2011
Messages
23
#20
If I have a guest purchasing something over say $200 I ask for an id just to verify the name on the card and the ID match because my store is a high fraud and high theft store. Shoot we even have money pens for checking $20s $50s and $100s
 

mrknownothing

purveyor of things
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#21
As far as I know Target dose not do this except as noted by other posts for games/drug items. Does your store demans IDs for cc purchases if the card is signed and the card gets a routine authorization?
We have to check for ID for credit card purchases over $200. Even with all the protection the credit card companies offer, people still get their identities stolen. This safeguard is intended to help prevent that (because the protection offered by Visa/MC/AmEx/Discover/whoever apparently isn't enough). I always explain this to guests who don't understand why they need ID for such purchases, and they usually accept it.

But then again, who's to say a person couldn't just make lots of purchases under $200 each so they don't have to show ID for any of them?
 

redeye58

Hasta Ba Rista, Baby!
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#22
As far as I know Target dose not do this except as noted by other posts for games/drug items. Does your store demans IDs for cc purchases if the card is signed and the card gets a routine authorization?
We don't ID on credit purchases but, on high dollar purchases, the register will ask to confirm the last 4 digits of the card.
Registers will flag for movies, games (17); chemicals, medicine, nicotine products, fireworks (18); beer & wine (21). For those we have to at least see the ID. Pharmacy actually scans it. Anyone who protests gets to talk to the LOD who can tell them what laws require it & why we won't sell it to them w/o ID.
 

MrMrIce

Cart Attendant
Joined
Jun 11, 2011
Messages
325
#23
I had a guest who was probably 50 or 60 years old get told he couldn't purchase beer because he didn't have his ID on him.

I thought that was kinda silly, it was really obvious he was over 21 just didn't have his ID on him.
 
Joined
Jun 7, 2011
Messages
129
#24
We have to check for ID for credit card purchases over $200. Even with all the protection the credit card companies offer, people still get their identities stolen. This safeguard is intended to help prevent that (because the protection offered by Visa/MC/AmEx/Discover/whoever apparently isn't enough). I always explain this to guests who don't understand why they need ID for such purchases, and they usually accept it.

But then again, who's to say a person couldn't just make lots of purchases under $200 each so they don't have to show ID for any of them?
My store's policy is to check ID on EVERY credit purchase even as low as 1 cent (if it was even possible to get that low lol).
 
Joined
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#26
Well when our city's police department had 34 different credit fraud cases in one month from just our store it kinda sorta makes sense
 
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#28
Some of them were from a credit fraud ring. Not really a gang in the violence sense but a large group of people going all over the area committing credit fraud. Also there was a lot of just one time uses of stolen credit cards by like purse snatchers and those who found cards left by their idiot owners and used them before the owner realized it was missing and filed the loss with hei bank.
 
B

Barcode

Guest
#29
I think for purchases over $50 (they have to sign), checking ID is okay... Otherwise it just slows checkout speed down (and 1+1).
 

ach5063

Former Super x-trained TM
Joined
Jun 20, 2011
Messages
88
#30
For some reason in my state we dont scan ID's yet. But our govt is just now rolling out the scannable ID's... oh my.. i can only IMAGINE how well that's going to go over with the guests.
 

mrknownothing

purveyor of things
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Messages
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#32
We don't ID on credit purchases but, on high dollar purchases, the register will ask to confirm the last 4 digits of the card.
Registers will flag for movies, games (17); chemicals, medicine, nicotine products, fireworks (18); beer & wine (21). For those we have to at least see the ID. Pharmacy actually scans it. Anyone who protests gets to talk to the LOD who can tell them what laws require it & why we won't sell it to them w/o ID.
I forgot to mention that we have to confirm the last 4 digits of the card for purchases over $400. We don't have to ID for movies, but we do for nicotine patches, rated-M games, cold medicine, beer, and even dusting spray(!). In my state, fireworks are illegal.
 
Joined
Jun 10, 2011
Messages
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#33
The hand scanners at my store are awful, and when scanning IDs it takes foreverrr, i usually have to pull the trigger 20+ times. In electronics it works much better though, their scanners must get less wear and tear.
 
Joined
Jun 9, 2011
Messages
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#34
I have guests complain about this all the time. I just tell them that our ids have the same info in them as they show on the outside. I mean the state probably knows all about you already, you had to apply for the darn thing. I dont get people being rude though, we are just doing our jobs.
 
Joined
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#35
I don't get the point in IDing for medicine. Yes people abuse it, but what does verifying that they have to be 18 do? They still going to abuse it and if they are a minor, they could just go to a local rite aid which doesn't ask for ID
By law, everyone is supposed to ask for ID for certain medicines, regardless of where you buy it...if the local Rite Aid isn't asking for ID for them, they're risking (up to, I think) a $5000 fine for each sale...

I was waiting for today...working in pharmacy, we have to deal with the pseudoephedrine meds (sudafed, cold meds with decongestant, etc). We have to enter the buyer's information into the register AND another database (called, appropriately, "Methcheck"). Well, tonight, I get the guest who wants to buy 2 boxes of generic Sudafed, but doesn't want to give me his ID so I can enter his information into EITHER database. I tried to explain to him that I couldn't sell it to him otherwise, but he didn't want to hear that, he started going on about how the government had no business invading his privacy, it was a violation of his civil rights, blah, blah, blah...so I just called the pharmacist over and let her deal with him. He wouldn't give it to HER either...then the STORE manager gets involved because this guy is getting LOUD at this point. The store manager finally told him that he would either have to give us his ID and make the purchase or not make the purchase and leave. The guy still refused so the STM had to threaten to "have him removed" and the guy finally left, saying we were going to hear from his attorney.
 

ach5063

Former Super x-trained TM
Joined
Jun 20, 2011
Messages
88
#36
By law, everyone is supposed to ask for ID for certain medicines, regardless of where you buy it...if the local Rite Aid isn't asking for ID for them, they're risking (up to, I think) a $5000 fine for each sale...

I was waiting for today...working in pharmacy, we have to deal with the pseudoephedrine meds (sudafed, cold meds with decongestant, etc). We have to enter the buyer's information into the register AND another database (called, appropriately, "Methcheck"). Well, tonight, I get the guest who wants to buy 2 boxes of generic Sudafed, but doesn't want to give me his ID so I can enter his information into EITHER database. I tried to explain to him that I couldn't sell it to him otherwise, but he didn't want to hear that, he started going on about how the government had no business invading his privacy, it was a violation of his civil rights, blah, blah, blah...so I just called the pharmacist over and let her deal with him. He wouldn't give it to HER either...then the STORE manager gets involved because this guy is getting LOUD at this point. The store manager finally told him that he would either have to give us his ID and make the purchase or not make the purchase and leave. The guy still refused so the STM had to threaten to "have him removed" and the guy finally left, saying we were going to hear from his attorney.
:blowup: Really people? Srsly?

Yeah, good luck with THAT lawsuit.
 
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#37
:blowup: Really people? Srsly?

Yeah, good luck with THAT lawsuit.
That's what the StM said. We were actually laughing about it after he left because he's also "the guy" who covers the pad as he's typing in his PIN...like I a) am REALLY going to watch, b) remember it if I DID, and c) could do anything with it anyway! I'm actually surprised he USES a debit card?!?!
 

redeye58

Hasta Ba Rista, Baby!
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#38
That's what the StM said. We were actually laughing about it after he left because he's also "the guy" who covers the pad as he's typing in his PIN...like I a) am REALLY going to watch, b) remember it if I DID, and c) could do anything with it anyway! I'm actually surprised he USES a debit card?!?!
Send him back to the toy aisles. It's obvious he's lost his marbles.
 
Joined
Aug 16, 2011
Messages
253
#42
We always have to card no matter what no bypassing the system unless it doesn't scan then yes you can key it in. Apparently there was some big issue of underage sales or something so now we have to card everyone even if they are way,way over 21. As a matter of fact one day this elderly man came in for wine didn't have his id and the TM said sorry I need your id he got very upset and said let me speak to a manager! ETL came over said sorry sir this is our policy and he said this is stupid I am over 21 and stormed off. It happened I saw it with my own two eyes.
 
Joined
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Messages
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#44
I used to care a lot about carding people, especially when they took offense. After myself and a friend got nailed in an alcohol sting a long time ago, I stopped caring.

People will *************** and moan about anything they can. Most people are whining cry babies. When I worked in retail, I carded anyone that bought anything age restricted. If they didn't like it, they walked without the item. At least management had my back on that much.

Seriously the biggest piece of advice I have for anyone is pretend to treat the customer like your friend, but secretly understand they are your enemy. Rip off the dumb ones, play along with the smart ones. Don't ever trust them, only the stupid ones will trust you. And ignore the whiners.
 
Joined
Jul 1, 2011
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#45
We always have to card no matter what no bypassing the system unless it doesn't scan then yes you can key it in. Apparently there was some big issue of underage sales or something so now we have to card everyone even if they are way,way over 21. As a matter of fact one day this elderly man came in for wine didn't have his id and the TM said sorry I need your id he got very upset and said let me speak to a manager! ETL came over said sorry sir this is our policy and he said this is stupid I am over 21 and stormed off. It happened I saw it with my own two eyes.
Seriously? Our ETL will just key in the date and override it if they're OBVIOUSLY over 21...I've even seen it done at other stores....
 

redeye58

Hasta Ba Rista, Baby!
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#47
Had to turn away a 60-something yr-old grandma because she didn't even have ANY ID on her. Her daughter offered her card but the woman said no. On her way out, tho, she said "Wait'll the girls hear about this" & started laughing in spite of herself.
 

FiFoMaster

The "Go-To" Guy
Joined
Jun 27, 2011
Messages
44
#49
I've only had one problem with a guest about ID's, but he had just cause.

This man was a pretty regular shopper at our store and one day bought a game from our electronics TM.

The game was a M-rated game (which requires you to be 17 to purchase, not 18 like some have mentioned) which required him to show his ID. He also purchased everything he had with him back at the electronics counter because the lines up front were long and the TM didnt mind. With his total being over $400, he had to show his card for the last 4 digits.

Seven days later he received a bank statement saying he had over-drafted his account, oddly from a bank he never had an account with.

Turns out, the electronics TM stole his creditcard information, wrote it down, along with his name, address and SSN (since at the time, our state allowed that info on the DL) and drained his account by about $3,000 and put it into another account the TM made using his info.

Only reason i found out about this was because i was asked to be part of the investigation, since i had relieved the TM about a half hour after the transaction. Spoke to the man about a month ago and he told me just about everything that Spot intentionally left out.
 
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