MEGATHREAD The Big & Dandy Backroom thread!

Formina Sage💯

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#1
Let's use this thread as an ongoing discussion about all things backroom - complain about big-ass backstock numbers, location accuracy, and rules that get ...bent in the backroom, along with anything else :)


I was until recently a backroom day TM, until switching to plano a few weeks ago.

One of the biggest pet peeves I had was being way over on the end of light duty, and hearing the vendor doorbell ring. Of course, I'd be the only one back there so I had to run allll the way down to receiving. :blowup:

Most rewarding moment I've had was subbing on 4am for the grocery guy on a Friday, and getting pulls + blackline backstocked faster than he's ever done it, according to the BRTL and other people. :D
 
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#2
My disappointment of the instocks teams to do ptm's on seasonal stuff. My biggest battle is bts being backstock when it could be push to the floor. Br team doesn't challgene it!
Off my soapbox!
 
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#3
i like that location accuracy report is back, what i dont like is that sometime i M-Delete stuff when it clearly needs it and get in trouble becuase i should just locu the location :mad: they dont see the problem with that
 

Dr Laytex

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#4
I don't like backstocking transition (BTS, Fall Shoes Set, Etc,).
I love coming in on my day off and finding out that they have two people doing my job.
 
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Formina Sage💯

Formina Sage💯

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#5
I hate backstocking BTS in general.... who thought it was a good idea to count quantities for all that *#@$.......
 
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#6
I hate BTS, especially being that our stores backroom is tiny. Most of our wacos/open stock locations are packed full with merchandise, our accuracy has gone to ************. Goodbye top in the district, hello to 5-6 DPCIs per waco!
 
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#7
I hate BTS, especially being that our stores backroom is tiny. Most of our wacos/open stock locations are packed full with merchandise, our accuracy has gone to ************. Goodbye top in the district, hello to 5-6 DPCIs per waco!
went down our BTS isle today, some wacos had 6+ items crammed in. My BR TL said we needed to reloc all of BTS i just laughed and told her no :disappoint:
 
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#8
Sounds about like our store. Supposedly some team members were scheduled to clean up BTS and reloc everything, but its pointless. Our shelves/wacos are literally 200% overfull, everyone avoids backstocking in that aisle on truck days. I usually end up getting stuck with it, and usually, you walk up and down the aisle 2-3 times trying to find a spot, and end up sticking something like a few folders, pencil holders, ETC in between a couple casepacks, then the cycle starts again.... I keep getting told that the toy aisles are just as bad around Xmas, but I fail to see how that is possible... Time will tell I guess
 
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#9
My biggest battle is bts being backstock when it could be push to the floor. Br team doesn't challgene it!
Off my soapbox!
I keep telling the backroom guys this, (and my ETL-LOG, too). If BTS "backstock" items aren't backstocked right when they're brought back to the backroom, there's no point backstocking them hours later. They easily could been sold from the floor, and need to be re-pushed. If I find a tub of BTS backstock, that I know has been sitting in the backroom for a while, I'll just switch the pink clip with a green clip, and put the tub on the line.
 
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#10
I keep telling the backroom guys this, (and my ETL-LOG, too). If BTS "backstock" items aren't backstocked right when they're brought back to the backroom, there's no point backstocking them hours later. They easily could been sold from the floor, and need to be re-pushed. If I find a tub of BTS backstock, that I know has been sitting in the backroom for a while, I'll just switch the pink clip with a green clip, and put the tub on the line.
I like that idea...
 
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Formina Sage💯

Formina Sage💯

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#11
I keep telling the backroom guys this, (and my ETL-LOG, too). If BTS "backstock" items aren't backstocked right when they're brought back to the backroom, there's no point backstocking them hours later. They easily could been sold from the floor, and need to be re-pushed. If I find a tub of BTS backstock, that I know has been sitting in the backroom for a while, I'll just switch the pink clip with a green clip, and put the tub on the line.
This solves a lot of problems besides just in BTS :p

Also, as far as toys during X-mas, the problem comes with all the big toys that need a shelf to be backstocked. Then you can only get about 10 of them in there when we have 30 open stock from an endcap that got killed. Shelves disappear fast with all the case stock and large open stocks.

My BR has shelves 2 and 5 in toys designated as open stock, so large toys are theoretically supposed to go there, and NO CASE STOCK. That rule is of course, never followed because who wants to get on the ladder to put the case stock away? :mad:

So then, that case stock never gets a chance to be swept to the DC because the system doesn't pull items from open stock locations!
 
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#12
My biggest battle is bts being backstock when it could be push to the floor. Br team doesn't challgene it!
Off my soapbox!
We haven't been challenging for a few months now. Flow no longer pushed it anyway! They were until we started getting more trucks per week. :( We do have some excellent flow TMs in stationery & BTS. They use PDAs to check if there are multiple locations. A lot less backstock this way. We have 2 full aisles for our office backstock and one side of another. (Opposite side is stationery, of course.)

One issue I have is backstocking in the wrong aisle. We have a new TM (Been here about 3-4 weeks) that continually does this. HB02 is in one aisle and HB01 is in the next aisle with Pharmacy on the opposite side. He was backstocking pharmacy in HB02 today. There were travel items that belonged in chemicals & paper. I'm sure they were backstocked in H&B also. His trainer brought this to the TLs attention and his comment was don't worry about it, he won't be here much longer. I told this newbie of his error. The next cart he brought back he went in the right aisle, at least!

I REALLY like it now that our ETL-LOG is using trained flow TMs to help backstock. He's been there a year and has finally started sending backroom some help! It seems that the backroom team is always short handed. :(

Almost forgot, have you heard the phrase "case enough"? That would be large quantities of an item that is not quite a full case. For example 48 and only 3 were pushed. It gets backstocked as a full case.
 
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Formina Sage💯

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#13
Haven't heard it as a phrase but the practice exists in our backroom. I feel like it's a necessary evil for some things, but should be avoided if at all possible. When it's done, the full casepack amount should be entered as the quantity to minimize the potential for errors (when someone's pulling, the system will ask for the case of 48 so they'd be expecting that there are 48 in there anyway)(as opposed to if someone keyed 45 for those three that are missing, and the person who is pulling thinks the system is being stupid when it asks for 45 and keys 48 and introduces an error)
 

Dr Laytex

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#14
Haven't heard it as a phrase but the practice exists in our backroom. I feel like it's a necessary evil for some things, but should be avoided if at all possible. When it's done, the full casepack amount should be entered as the quantity to minimize the potential for errors (when someone's pulling, the system will ask for the case of 48 so they'd be expecting that there are 48 in there anyway)(as opposed to if someone keyed 45 for those three that are missing, and the person who is pulling thinks the system is being stupid when it asks for 45 and keys 48 and introduces an error)
I do this ALL the time. 36 bags of cottonballs? Close enough.
 
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#15
I like that idea. At my store, you have to enter the exact quantity. Which usually means dumping out that whole box of cotton balls to count and find that your missing one or two, or to dump out a case of 124 pens to count and see that your missing 5, etc. It annoys me, I don't really care that it inconveniences me, but when we have 6 tubs and a few carts of backstock, and 2-3 team members at most, and all but one are scheduled to go home between 10-noon, plus a crabby TL coming back there, yelling, backstocking one or two things then wandering off to go hide and visit, its a huge pain. Working at Target isnt the greatest job, but I like to get my work done in a timely manner so that I can have a minute to visit with friends here and there.
 

therealtd

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#16
You know how many times I've been backstocking and go down an aisle to see a daytime team member that just came in that morning and is "helping" trying to shove a broom or curtain rod down an aisle where I have to stop him/her and like it was some huge mystery, reveal to them that we have a bulk area where we store that stuff.

Fools.
 
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#17
Haven't heard it as a phrase but the practice exists in our backroom. I feel like it's a necessary evil for some things, but should be avoided if at all possible. When it's done, the full casepack amount should be entered as the quantity to minimize the potential for errors (when someone's pulling, the system will ask for the case of 48 so they'd be expecting that there are 48 in there anyway)(as opposed to if someone keyed 45 for those three that are missing, and the person who is pulling thinks the system is being stupid when it asks for 45 and keys 48 and introduces an error)
That's what I do, enter exact quantity for the close enough case packs.

I haven't done this in some time but if the items are still in the case packs but missing a few I'll subt items from open locations to fill the case pack. Other BR TMs have done this also. Don't know if it's BP or not.

I do this ALL the time. 36 bags of cottonballs? Close enough.
Cotton balls are the worst. They fill up the wacos too quickly.
 
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Formina Sage💯

Formina Sage💯

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#18
I haven't done this in some time but if the items are still in the case packs but missing a few I'll subt items from open locations to fill the case pack. Other BR TMs have done this also. Don't know if it's BP or not.
I've done this as well when the option is available, and see no reason whatsoever why this isn't a stellar solution to the problem. As long as they're being subt'd with option 2. Defective/Damaged so as not to affect the accumulator.

Cotton balls are the worst. They fill up the wacos too quickly.
And fall out all over the place! Same with stupid marshmallows... GAHHHHH
 

gnarlypop

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#19
It Keeps Getting Worse

I'm sure its mostly related to our remodel, but our backroom is absolutely a mess pretty much every day. We (dayside) try to be understanding, but someone seems to have under-logistic'd this one. We get a nightly truck, and flow seems to be on top of most things, but remodel comes in at 4 AM and starts de-merching and flexing, but rarely completing their tasks. There is a significant shortage of tubs so they just dump repacks in the backroom aisles and bays ... 3, 4, 5 high ... with too much product in them. Flow moves it out of the way, Remodel moves it back and neither does it with much finesse so boxes break usually leaving a mess that may not get cleaned up.

The line is a joke every morning when dayside comes in at 6 and 8. Few things are clipped - the flow/remodel teams race to backstock at least some of their stuff so they mis-locate, miscount, and over-stuff the wacos ... and never subt99 anything (so our cafs are horrendous! and much of that comes right back). There is so much stuff in our workspace that we often can't complete research pulls, and cafs take much longer as we jockey pallets around that get left in the way.

Of course we have almost no extra time to backstock, and even when we do it is overwhelming and I watched one of our newer members just sigh as a cleared pallet filled up within minutes. The closer sets the line every night and hopes there are only a few price change pulls. We get that done, setting up the overnights to succeed...

Only to start all over.

Sorry to vent ... I'm sure we are not alone, and our dayside team is pretty solid - some have been there for years and even they are discouraged wondering if we'll ever get back to "normal"
 
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#20
I would probably have a word with your STL. I've been through a remodel and that team did not blow up our backroom, nor were they allowed to trash the place. Since the integrity of your stockroom is at stake maybe they could have one person from the remodel team backstock their leavings. Provided they are certified, of course.
 
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#21
lol i remember when i was new at the time and it was about 6pm and the vendor was late. Well That dam bell was making me mad so i ran over and opened the door just to have the alarm go off lol. man was i embarrassed!
 
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#22
I Think I found Out What Causes My Baffles :)

So i was reading on the computer today and since i always use SUBT when backstocking I found out that i must STO them product into a location PRIOR to SUBT- adding back into location! Which i do not do. and my team lead never even told me about this!!!! I found this out from workbench!! Really frustrating if i must say!!
 
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#23
Josh, not to beat a dead horse, but why do you SUBT stuff INTO location instead of using the STO function as intended? Did your TL teach you that or did another TM?
 
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#24
Good job! I thought you were stoing it first. Since you found the rf apps book, you may to print out that section to make sure you understand & doing things properly per best practice. Plus you will be up to date on rf knowledge.
 
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Formina Sage💯

Formina Sage💯

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#25
Not to add further confusion into this, but that's not accurate... you aren't technically required to sto an item before resetting it with subt. Best practice dictates that you do this, but you will not cause an error by not doing so.

And I agree with insiteful1's point. Subt'ing things into locations is a pretty specialized process that has become far too abused and misunderstood. The purpose of subt is to take things OUT of the stockroom, and sto is to put them in!
 
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#26
yeah my team lead taught me to use ONLY SUBT! Since theres too much stuff in our backroom from overnight he wants nothing to come out unless it has too! Now that i know i probably been causing my own errors with using subt in backstocking and sometimes burning the cafs like im told to do, I just STO them from now on!!!!
 
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#29
Josh, no offense but your TL is waaaaaaaaaay wrong. That is not best practice or anything that resembles it. Keep it simple. When you put things in WACO's you STO. When you take stuff out of WACO's you SUBT. Ta. Da! You are now backroom certified.
 
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#30
This really depends on what you are back stocking. If are back stocking something from a truck in the last 24 hours then you should be using STO. If it is not from the truck and you back stock using STO it will then repull in the next CAF pull and do this over and over and over. Targets answer to this is back stocking using SUBT 9999. This then resets the accumulator and the item does not repull until it is needed. To better understand this process search for it on work bench they have answered question on this in pretty good detail. Now best practice is to in fact STO the item then SUBT it with 9999 funtion. However despite what best practice says skipping the STO part will not cause an error for you as errors are only detected and recorded in generated batches like pulls. I suspect the issue is this. When back stocking in STO you count the number of items you are adding then enter it. However when back stocking with SUBT you must enter the number of all the items with the same DPCI in that location plus what you adding. So if you had 10 pens and were adding it to a WACO with 5 pens already in it you would then have to enter 15 when using the SUBT 9999 funtion. This is a common error I see when I am asked to look into other stores logistics issues.

So to sum it up. STO should be used when back stocking that days truck. SUBT 9999 should be used for pretty much everything else so long as you know the floor has been filled.
 
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Formina Sage💯

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#31
My store never has issues with 11am and 12pm CAF items getting repeatedly pulled throughout the day... unless they're actually selling. We backstock it normally without problems... I don't get why other stores would always have this product coming out.

In my store the ONLY time we (need to) use subt9999 is when an endcap is killed and all that product comes to the back (after filling the home loc).
 
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#32
After reading a couple of your posts and being a self proclaimed logistics genius I have came to the conclusion that you should not be working in the backroom.
 
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#34
My store never has issues with 11am and 12pm CAF items getting repeatedly pulled throughout the day... unless they're actually selling. We backstock it normally without problems... I don't get why other stores would always have this product coming out.

In my store the ONLY time we (need to) use subt9999 is when an endcap is killed and all that product comes to the back (after filling the home loc).
FS is right. If the system is working correctly, the ONLY time you should have to subt999 is when a "non-home" location (salesplanners, mini-seaonal, flex, etc.) has been taken down.
 
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#36
This issue is the ongoing battle. I personally use subt 9999 when Plano brings me stuff they don't need or when end caps come down. I DO NOT sto first. I have been told I need to, but don't think it matters, so I don't do it. I mean either way you are telling the computer to pull 9999 of an item out of location when obviously there was not that many to start with, so why would it matter if there was any sto'd to start?

Not using subt 9999 to backstock after the cartwell is re-set = way too many angry backroom kids who have to continue to pull 96 bags of chocolate chips for a location that is already full!!! I can't imagine using subt 9999 ALL day long though, that would take FOREVER!!! Our store is toooooo busy for that.

Glad to hear everyone else in the backroom has the same issues.
 
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#38
Oh, look, somewhere I can vent.

I've been backroom for more than 3 yrs, and within that time most things have just gotten worse and worse, both corporate side and local. I could get way into detail, and I could quite literally write a book about it, but the thought just gave me a headache.

To sum up most of my feelings, I'll say. . . The biggest problem is: too many people that don't know anything about what they're managing running the show, not enough allowance for common sense, and there's no true appreciation towards the people that do the real work, move merchandise out the doors, and make profit for the company. I've gone from having true work ethic and caring too much, to upset that those above me don't provide the means to get things done and pleading to deaf ears, to defying the commands given to me when I know things could be done better, to being almost completely cynical, tired, agitated, to surrendering to the work habits of everyone else who have criticized me for not sweeping the mess under the rug.

I never expected the compensation for doing my job to NOT be a joke, but I at least wanted to be able to enjoy doing a good job, and be recognized for it.

Now, I'm at an empase since the afternoon backroom guy got a new job and they just stuck me back in that position, the one they took me out of due to the process of using me as a scapegoat for the reasons things weren't getting done to make it look like they were trying to make changes in the eyes of a new DTL. To boot, almost all the management in my store has just been replaced, and the people that have stayed have painted me as someone who won't do my job correctly, and was told that I'm "under the microscope, so I better get things done, because they(person who doesn't really care if I go and is more than willing to blame everything on me) would hate to see me get fired or have my hours cut down to 15 again.

But that's my side of 3 years of my life wasted, feel free to join in on the skepticism smiley face.
 
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#39
This issue is the ongoing battle. I personally use subt 9999 when Plano brings me stuff they don't need or when end caps come down. I DO NOT sto first. I have been told I need to, but don't think it matters, so I don't do it. I mean either way you are telling the computer to pull 9999 of an item out of location when obviously there was not that many to start with, so why would it matter if there was any sto'd to start?

Not using subt 9999 to backstock after the cartwell is re-set = way too many angry backroom kids who have to continue to pull 96 bags of chocolate chips for a location that is already full!!! I can't imagine using subt 9999 ALL day long though, that would take FOREVER!!! Our store is toooooo busy for that.

Glad to hear everyone else in the backroom has the same issues.
I used to use this all the time for things that the system would have me pull over and over again. However, my former flow etl who definitely knew what they were talking about, told me they got an email saying that we weren't to use it(I'm sure this wasn't totally fabricated), and was coached when someone saw me using it later. So, for most of my time in backroom, it's become a game of burn-it-but-oh-no-i-never-told-you-to-burn-it-thats-bad-why-cant-you-ever-get-your-pulls-done-time-to-cut-hours.

As far as sub9999 before sto, i'm pretty sure you would be totally raping the location accuracy since you're telling it you pulled it from that location, when it wasn't located there. I could be wrong though, I don't get to talk to people that know what they're talking about.
 
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#40
If the system is working correctly
el oh el, define working correctly =P The fact that the system has people that pull CAFs pull EVERYTHING that was just backstocked 100% of the time leads me to focus on those few words of your comment. God I wish I could have a word with the people responsible for the way things don't work. Not even a hostile word, just honest suggestions from someone who actually uses the system on a regular basis.
 
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#42
el oh el, define working correctly =P The fact that the system has people that pull CAFs pull EVERYTHING that was just backstocked 100% of the time leads me to focus on those few words of your comment. God I wish I could have a word with the people responsible for the way things don't work. Not even a hostile word, just honest suggestions from someone who actually uses the system on a regular basis.
I've heard flow TMs complain about their pulls. "BR didn't even backstock this. This is all my backstock from last night. They just put a pulll clip on it & brought it out." Since I work BR & flow I tried to explain how the system is flawed, but they don't believe me.
 
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#43
Bull, keep trying & don't give up. I do explain that to sf tm's who complain all the time. Then they shut up when I shown them the other location for product without a PDA. Duh!
 
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#44
Bull, keep trying & don't give up. I do explain that to sf tm's who complain all the time. Then they shut up when I shown them the other location for product without a PDA. Duh!
Well yeah, I battled that for a while and gave up. When they push truck, some of them may look for end caps, but no one is allowed a PDT, and so most of them just backstock the item if it doesn't fit in the home location(unless I'm working flow and make people look). And then there's the common incidence of people just not pushing things correctly, putting it on the shelf wrong, not looking for "clone" locations(like the shelf above, or multiple P-hooks, etc). It comes back, and they backstock it either which way, because if they challenge it, no one pushes it. When I worked backroom mornings, I would put challenge on a tub, put the proper clip on it, and tell flow team leader. But I was treated coldly for doing it, and I was the only one doing it, so I quit. So then I'd just take the item and walk it right out the door and push it myself. Of course I was scolded for doing that. Any time I voiced concerns for things that weren't getting done right, the backroom leader says, "I knoooooooow" and that's it. I've been trying to fight people to get things done right for over 3 years, and I've only been treated badly for it. No one cares.

The last morning truck I worked, they started pushing some dollar spot stuff that came out in grocery back to be backstocked. I stopped them and took it myself and pushed it, took care of the trash, and rejoined team. I was asked what took so long and was treated like I was goofing off.

And so, now that I'm working evenings again, I have to burn items, because there's no way I'm going to get them all done. The reason they pulled me out of that position before is because I couldn't get all the pulls pushed by myself(they only work 1 backroom tm in evenings and make them do everything). Basically, I was hinted that I need to find a way to get it done or I was going to get coached for not getting it done. They compare me to other people that get things done only due to burning pulls, so if I don't do it myself, I look bad. That's the way it's been since I started. It's a stupid situation. I don't want to say anything about the other people, because they're only doing it because management isn't giving them any other option. If I say anything, they'll just write them up, but still expect them to get things done in the same way.
 
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#45
I'm with Formina on this. You should never, ever be using SUBT9999 to backstock. Your team should be using the STO app only. The only time we ever have issues with the same item being pulled repeatedly is with salesplanners that are not untied and with old planos that are not untied. So my team will tell me about a problem item and we fix the planogram.

I feel everyone's pain about not having enough hours in the day. They have slashed hours until it hurts. Now when someone calls out it becomes a crisis where it would have been a barely tolerable mess.

And they just don't see the problem.
 
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#46
I have a few things to ask.

When the trailor is unloaded are all the pallets mixed up that go to the backroom?? I mean I got so sick of going to the line during the morning when we are pulling auto fills that I am now scheduled on the line to do pallots 25 to 31 so I can organize them so when they are dropped in front of an aisle I all the product goes in the aisle.

What about transition repacks? Usually for us Plano is two weeks ahead so when we started getting Halloween off the truck, I'd take those repacks and NOP all the items. I'd have empty repacks infront of me and i'll sort them for Plano. So in turn all Plano has to do when they pull is come to the transition area and pick up the repacks for the aisle. Is there another way? I don't like B/S it when plano comes in and pulls it anyways.

What audits do you guys do? We do our normal empty loc audits, suspect date and a daily audit that is in the gun. Do you guys do all these or do the LOD's do it?

This happened to me about two years ago and its been terrible since. Is it common practice to have the BR/Instocks TL be a senior team lead. Ever since that's happened or TL can barley find the time to get back there, hell our ETL's would schedule them on night shifts.

Thoughts?
 
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#47
I'm with Formina on this. You should never, ever be using SUBT9999 to backstock. Your team should be using the STO app only. The only time we ever have issues with the same item being pulled repeatedly is with salesplanners that are not untied and with old planos that are not untied. So my team will tell me about a problem item and we fix the planogram.
Boy I wish that was our only problem. I think our problem is that we start unloading trucks at 5:15am, open at 8am. At 8, they're still pushing things, and most of the backstock is still unlocated. On truck days, 12pm comes and its just pulls a ton of crap that was just backstocked. It's a little better than it used to be though, it used to keep having me pull the same stuff every hour. 1 person given the task of pulling 2 hours of pulls and expected to push them within that hour, makes sense no?

I feel everyone's pain about not having enough hours in the day. They have slashed hours until it hurts. Now when someone calls out it becomes a crisis where it would have been a barely tolerable mess. And they just don't see the problem.
Nah, they want it that way so people call off less. We're all slackers that need to be whipped into shape. We were told by our HR that we weren't to call off unless we felt like we were dying. If we were throwing up, use the bathrooms. The way I see it: Stock has to continually go up, they have to contend with Wal-Mart's prices, so they have to take the profit from us one way or another. Get the most out of your people until they crack, then replace them. If you want to contend with Wal-Mart, you have to play the game like they do. I worked at Wal-Mart and Sams Club, and from my experience Target has been getting worse than them with this. Which, they have to, Wal-Mart is a frickin empire.

When the trailor is unloaded are all the pallets mixed up that go to the backroom?? I mean I got so sick of going to the line during the morning when we are pulling auto fills that I am now scheduled on the line to do pallots 25 to 31 so I can organize them so when they are dropped in front of an aisle I all the product goes in the aisle. What about transition repacks? Usually for us Plano is two weeks ahead so when we started getting Halloween off the truck, I'd take those repacks and NOP all the items. I'd have empty repacks infront of me and i'll sort them for Plano. So in turn all Plano has to do when they pull is come to the transition area and pick up the repacks for the aisle. Is there another way? I don't like B/S it when plano comes in and pulls it anyways.
We try to organize staged transition as much as possible. In the morning, all repacks are taken out, sorted, any transition is sent back to be backstocked usually. We usually only palletize boxed transition, but I guess it depends on how much repack transition we get. It would be nice to sort everything, repack items and all, but we're just not given enough manpower or hours to do so. But this is coming from a low volume store, so we always get hosed, not sure if its that way for larger volume stores. Sorting everything beforehand would save a lot of time and effort, but they don't seem to think so. Either that or it's too much for them to think about.

What audits do you guys do? We do our normal empty loc audits, suspect date and a daily audit that is in the gun. Do you guys do all these or do the LOD's do it?
My TL usually does it(less work involved). Empty location audits are done every once in a while, but we usually don't have time to do it. They usually hand a bunch of people from flow team a section to do when there are hours. I used to religiously look for outdates while pulling and pushing, but I was told again and again that that takes too long, and I gave up. I check what I push out and that's it. If I have time and notice something, I'll grab it, but I don't normally have time.

This happened to me about two years ago and its been terrible since. Is it common practice to have the BR/Instocks TL be a senior team lead. Ever since that's happened or TL can barley find the time to get back there, hell our ETL's would schedule them on night shifts.
Our flow team lead became a senior a little while before he left. After he became a senior TL, he spent way more time in the office. I don't really know the details on the subject. Seems to me it just means they get a higher pay and more email to check.

It's been my experience that those above have little knowledge at all about the backroom, and frankly don't really care. They care about appearances. Thus, they rarely look at the backroom unless all hell breaks loose. I work at a low volume store though, and haven't worked anywhere else. But I've been there going on 4 years, I've been through 2 DTLs, 3 STLs, and a handful of ETLs and TLs. Nothing has ever really changed. When there are visits, they rarely EVER come to the back room. Why? Because appearances are everything, which means salesfloor is more important, and they wouldn't know what they were looking at anyways if they went to the backroom. A couple times they even had us ZONE the backroom. No, not "Low and Productive," no one seems to care about that anymore. They just had the whole flow team go to the back to make the shelves look neat because they were getting a backroom visit... Meanwhile, half the backroom could probably be pushed, a good percentage of it probably wasn't even located, outdates probably hadn't been checked in half a year, and the freezer was probably inaccessible.

Getting back to the point: Yes, it's messed up, backroom will always get the screw because those above don't seem to understand it's importance. In my opinion, making sure things are pushed to the floor properly comes first though. After that, a functional backroom is key. Zoning is important, but if more importance was placed on pushing items from the backroom and more people shared that task, zoning could be a part of pushing. As it is, the backroom/flow is so taxed for time that they can't stop to make sure things are in the right place, that grocery items on the floor aren't out of date, etc. Instead, they have one or two people doing all the pulling and pushing, while several people are on the floor zoning/pre-shopping/talking/avoiding guests.

My biggest problem has always been Sundays. They schedule about 2 people for hardlines, and, well, there's always only one person for backroom/pull/push/receiving. Monday is always our big truck day, and it's always even bigger than it should be because the backroom isn't cleaned up as much as it could be. For almost 3 years, I was scheduled only 6 hours backroom on Sunday night, and then I'd have to come back in at 4am or 5am to unload/throw the truck. So, I couldn't even stay over to get the backroom shaped up if needed.
 
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Joined
Jun 12, 2011
Messages
99
#48
goodtimes in the backroom

I'm curious how other backroom tm's workload and daily schedule compare to mine! Does anyone want to share a typical day?

I go in at 5am
help with autofills (when team is not overnights)
tie POGS for that day of the week that TL's or whoever have planned on a list my TL gives me every monday for that week workload
drop a batch, pull them, label them and stage them in designated spots
then I work on the location audit and the date audit

on monday I print and put up the MPG labels
on tuesday I do the merge report and help TL pulls the MIRs
If there is a sweep, I help with that
on wednesday I fix/audit/maintain our ever messed up bike wall (my TL helps because for some reason its always awful)
on thursday I work on "My" backroom asiles (aLL tm's are assigned some) week one of month i do date checks, week two detail report, week three empty locs, week four of month I pull dcode... not always in that order i guess

I also help with any backstock from the truck, do constant clean up, moving trash, picking up after flow, sweep, make a bail whatever needs done in the mornings.... i do it.

As the morning goes on I pull outs and research as they drop into the gun, thoes random autofill in meat, dairy ect that drop in around 7:30 and pull the 11, 12 and 1 caf pulls

With recieving being short handed, I help out where i can there, especially when our TM goes to lunch. I am not fully trained and there never seems to be time for me to learn everything back there! Our goofball ETL's are always dropping EXF batches and then call back to me in a urgent manner... i pull the stuff, let them know and then it sits untouched all day..... why they won't let instocks do their job is beyond me.....

home at 1:30

Im tired!! Sometimes I feel like we have other BR TM who get paid the same as me and do squat spot!! ..... oh and I have broken arm right now.... so i'm doing the best i can, but I can't help be a little disappointed that some of the backroom team can't step up and be a little faster or care just a little to help me out..... but no, they know i'll do it, so they take all the sweet time they like to pull batches and let me be the top puller while i'm injured.... which is pretty sad..... whatever, i do like my job and I like knowing I rock my little stockroom. I would never want to go back to salesfloor!
 
Joined
Nov 11, 2011
Messages
285
#50
I thought this was going to be about how much fun the backroom is. Except for whenever it's time for the TM's with the worst taste in music to take their turn with the the TL's iPhone. Then it gets sketchy. I personally love going back there for a dance party while I wait for someone to pull something for me!
 
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