Right now my big guest pet peeve are the liars.
Why can't people just be straight-forward?
This, this applies to both team members and customers. To everyone, really. Kind of late to the party to offer my opinion on this but god damnit, people really need to own up to themselves.
I kind of almost want to say to grow a pair if you can't be honest with someone, especially in a work place. I hate the "oh I might be busy let me see what I'm doing that day and maybe I can take your shift!" -waits until the night before- "sorry I cant take it going scuba diving!(random event.)" like PLEASE just tell me no. Every time someone tells me that, I already know it's a no. I've made sure I've been better at this, do I feel kind of like a dick? I do, do I hope I come off that way? Not ever. They asked me a straight question, I should give them a straight answer and not lead them on.
I feel bad when people fall for the old "lemme see what I'm doing ok" or the "I might be busy but Ill let you know" trick.
But, back on the topic of lying customers. I've had sooooo many customers get away with blatant lies on prices, promotions, and coupons it's unbelievable. Although, one lady who bullied me gave me like a 10 star review to my store lol... thanks, I guess I felt a bit better about it at the time, but doesn't change much. "The sign said buy 2 get one free!" and I'd check the promo via Price Inquiry and it'd say "buy 3 get one free" or half off or something and the guest goes "..noo... it SAYS..." and it's just like "come fUCKEN on man it says it RIGHT HERE."
I'm glad I've had lots of good customers realize they were wrong and accepted it and simply asked to not get the items, but the ones that still fight simply outweigh the good minority. The amount of compassion an average person shows a retail worker... or a customer service worker in general... is astonishingly
low. We're not here to fuck with your money, to cheat you out of your money, nothing like that. We're there simply to check your items out and try to fix mistakes that might be real mistakes we made. Lying to us, trying to prove a point we've clearly established as your mistake, and blowing up over such a minor issue is insane.
I've never had anyone blow up on me... actually the first time I've ever heard someone blow up in my store was only a month or two ago and I've been in customer service for more than a year. We're a really nice, small town, but on the weekends is when everyone from neighboring cities and towns come in and ruin everything and all the good vibes. Really monday-tuesdays are really not that bad because the customers make my days go really good on those days. UNLESS I am running SCO then everyone's pissy and rightfully so(those things suck at my store) and everyone there is mostly having a bad day for some reason already. I've had multiple people smack the screens, the card readers, and make fists at screens... it's basically daily lol.
But point is, lying isn't confident, and lying is
CHEATING. You may think you have it under control because it's
YOUR lie, but in truth, if the person is smart they
will know you are lying from the start. Everyone lies, just some do it less than others.
Sounds like a bazillion guests that have come through my lane. I'm generally good about asking what people want, but if we're in clusterfuck busy mode, I don't always remember.
I had someone start swearing at me and saying "You don't do it like that GOD! Let me do it for God sake."
Sir; 1. You bought 10 coffee mugs. I was going slower than normal because I didn't want them to get damaged. Excuse me for being careful. 2. You never even responded when I asked how or if you wanted them a certain way and no, "I don't care" and "Whatever." are not decent responses. 3. If you would have preferred to bag / arrange things how you wanted, you should've told me, I would've gladly rang up your items and handed them to you. Lord almighty some people.
A lot of people thank me for asking how to bag their stuff. I mean, I don't know why, it's appreciated, I just wanna bag their stuff correctly though to avoid exactly THIS. I've had customers just get bat-shit crazy over how I use to bag things. It's just something so petty, and back onto my whole post above; TELL US if we're doing something wrong. Don't sit there and boil until you blow. Be honest with us, we might hate you, but we'll do your bidding.
