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The Things Guests Do/Pet Peeves Thread

DBZ

Joined
Dec 9, 2018
Messages
495
I was laughing on the inside when this one guest who was using SCO had 3 things come up with "how much is this?". The tickets had obviously been switched. I was lowkey impressed at how well she switched them. She didn't just peal off a sticker from something else. I keyed in the correct dcpi. I hope like hell she was embarrassed.
 
Joined
Oct 10, 2017
Messages
819
The good thing about it is we will never be those people that stop and stand in the middle of an aisle blocking everyone or get in anyone’s way ever because we are just way too self aware
Oh GOD I had some lady look at me pulling a water pallet today, and stop her cart right in my path, walk away from it to look at some hearth and hand, and had the nerve to say “excuse me” like I was gonna get out of the way when she was done.

Normally I’m meh but it was water and I had to stop the pallet to wait.
 
Joined
Oct 17, 2016
Messages
2,683
Guest walks into SCO: “hOw dO I pRiCe ChEcK”

umm you
1) look at the shelf you got it from
2) scan it with the app
3) use one of the MULTIPLE price scanners throughout the store, including the one you walked past to get here that I am looking right at!
4) scan it on the machine and if you decide you don’t want it ask me to remove it??

why do people think if they want to know the price of something the first thing to do is to head to self checkout

side note fuck the people that walk up, scan an item to see how much it is and just walk away like wtf
 

PackAndCry

Furniture, Call Button One
Joined
Oct 13, 2017
Messages
1,651
It's like, I don't understand the people who walk right in the door and head straight to the service desk or the person watching the lanes and demand someone meet them at the coffee makers or whatever. Do these people not know how to shop without being babied? Is it a foreign concept that they can browse without someone saying "HERE'S THE COFFEE MAKERS, STUPID."

Bonus points since 90% of the time, whatever poor TM heads to whatever department to meet them can't find them since they do other shopping first.
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
Messages
2,292
It's like, I don't understand the people who walk right in the door and head straight to the service desk or the person watching the lanes and demand someone meet them at the coffee makers or whatever. Do these people not know how to shop without being babied? Is it a foreign concept that they can browse without someone saying "HERE'S THE COFFEE MAKERS, STUPID."

Bonus points since 90% of the time, whatever poor TM heads to whatever department to meet them can't find them since they do other shopping first.
Maybe it seems more egregious to us because we work in retail, but I heartily agree. How do people get through life without knowing how to figure out the most basic things by themselves? I only ask for help if I really need it or if a sales associate asks me if I need help and I might as well have them point me in the right direction, since they asked. After that, I should be able to figure out which coffee pot or vacuum is right for me. I usually do research online first to figure out what will suit my needs before I shop.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
5,570
Maybe it seems more egregious to us because we work in retail, but I heartily agree. How do people get through life without knowing how to figure out the most basic things by themselves? I only ask for help if I really need it or if a sales associate asks me if I need help and I might as well have them point me in the right direction, since they asked. After that, I should be able to figure out which coffee pot or vacuum is right for me. I usually do research online first to figure out what will suit my needs before I shop.
Same. Like coffee makers— I would walk to the home appliances or kitchen. I would only ask if I was in a rush and needed to go right there and grab the one I want, but in that case I would’ve done order pickup.
 

Tessa120

Current game: Kenshi
Joined
Mar 17, 2017
Messages
4,659
I'm actually kinda mystified that people are bothered by being asked to find someone to help them. So they go in knowing what they need and what they want and knowing they need a little help to make it happen. They'll be satisfied with the help and on their way long before the impulse or uninformed shopper is done with comparing boxes and wanting information on each from a sales floor TM.
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
5,570
I'm actually kinda mystified that people are bothered by being asked to find someone to help them. So they go in knowing what they need and what they want and knowing they need a little help to make it happen. They'll be satisfied with the help and on their way long before the impulse or uninformed shopper is done with comparing boxes and wanting information on each from a sales floor TM.
I’m not anti-guests asking for help. I just think it’s funny they can’t look 10 feet in the air at the giant “beauty” sign before asking where beauty is
 

seasonaldude

That Asshole in OPU
Joined
Oct 3, 2018
Messages
2,189
Or like when someone walks in and asks you where every single thing on their shopping list is. Like omg just walk around you’ll find it
Honestly, those were my favorite guests working toys in Q4 last year. It was always some grandma who had a list of toys the kiddos wanted and no idea whatsoever what the toys actually were. No problem helping the guests find those items. I knew what and where they were. Some little kid is going to have a good Christmas. And, I've just killed a lot of time not doing anything particularly strenuous that is leadership approved.
 

Sassy Avocado

Formerly NKG
Joined
Jul 27, 2016
Messages
3,959
I don't know if I mentioned this before but it bothers me when parents tell their kids to healthy food.

"Mom can I get Apples?" No

"Mom Look Go-Gurts" No

"Mom Can I get Mangos" You won't like those

I get it if the monsters don't eat it if you buy it,that's on your parenting. If you let them have cookies then your priorities are wrong.
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
17,722
I don't know if I mentioned this before but it bothers me when parents tell their kids to healthy food.

"Mom can I get Apples?" No

"Mom Look Go-Gurts" No

"Mom Can I get Mangos" You won't like those

I get it if the monsters don't eat it if you buy it,that's on your parenting. If you let them have cookies then your priorities are wrong.

The only thing I can say in defense is if they are broke as fuck and can't afford the fresh fruit.
My daughter won't eat canned fruit and vegetables because back when the restaurants I worked for would go under and we would get poor that's what we could afford.
 

Sassy Avocado

Formerly NKG
Joined
Jul 27, 2016
Messages
3,959
The only thing I can say in defense is if they are broke as fuck and can't afford the fresh fruit.
My daughter won't eat canned fruit and vegetables because back when the restaurants I worked for would go under and we would get poor that's what we could afford.
_i totally get that but these moms are Karen's
 

Yetive

Servant of 2 Masters
Joined
Feb 3, 2016
Messages
6,027
Gogurt not really any healthier than cookies.

My niece would ask for bananas a lot when she was small. She never ate them. She just liked to peel them. She kept asking, but I stopped giving them.
 

Tessa120

Current game: Kenshi
Joined
Mar 17, 2017
Messages
4,659
You cannot force a child to eat anything without becoming majorly abusive. Kids learn young that while they have no control over most of their lives, they do have control over locking their jaws and refusing to swallow. Kids refusing to eat cannot always be blamed on poor parenting, sometimes it's a good parent facing a stubborn child or a child that tastes certain things as bad. Sometimes you end up in a rut where the kid won't eat something but always asks for that something because it is visually appealing and they don't remember the taste.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
19,652
We did reverse psychology.
Husband would be eating celery dipped in peanut butter.
The kids would hover but he'd hold it out of reach saying 'Mine!'
I'd say 'No, you won't like it!' as they'd wheedle & whine until husband would finally say 'Ok....but you'd better not waste it!'
Turns out they liked it & still do as teenagers.
They ate broccoli & carrots dipped in ranch dressing, yogurt with graham crackers, grapes that were frozen (mini slush balls).
A lot of it had to do with what WE as parents ate; if it's boring to me it will be boring to them so we've cultivated some odd combos as a result.
 
Joined
Apr 30, 2019
Messages
865
It's like, I don't understand the people who walk right in the door and head straight to the service desk or the person watching the lanes and demand someone meet them at the coffee makers or whatever. Do these people not know how to shop without being babied? Is it a foreign concept that they can browse without someone saying "HERE'S THE COFFEE MAKERS, STUPID."..... Bonus points since 90% of the time, whatever poor TM heads to whatever department to meet them can't find them since they do other shopping first.
Some guests mistakenly think Target - a self-service "upscale discount department store" - has concierge services offered by full-service (and higher-priced) department stores like Nordstrom, Macy's, Bloomingdales, or Dillard's.

Target doesn't really have product specialists in the store - i.e. trained sales personnel -- who are trained to intelligently compare and demonstrate the performance of different vacuum cleaners, televisions or toaster ovens. Shoppers in full-service department stores aren't provided shopping carts unless specifically requested, the concept is the customer is given personal service (sometimes helpful, sometimes not) in making purchase selections. By contrast, in a self-service discount store guests are encouraged to use a shopping cart and you can make your own purchase selections without being "hounded" by a commission-minded salesperson. Prices are cheaper in a discount store because there aren't the salespeople, concierges, gift wrapping service and so forth.

Full-service department stores and specialty boutique retailers have become less common in recent years. Americans have been convinced that cheaper price is more important than service: while it's true you can actually spend as much money at a discount store, you can fill your house up with more made-in-China junk for the money. Flash back to the 1980s, the vast majority of shoes were sold in shoe stores by shoe salespersons who actually helped you get the exact right shoe style and fit. Ditto with coffee makers and small appliances.
 
Last edited:
Joined
Apr 30, 2019
Messages
865
Hint to Corporate: for God knows what reason, in the year 2020 some guests still don't like to use their smartphones to find the locations of items in the store. For such guests, why oh why can't you provide a printed store map at the service desk to hand to these guests? One side you show the general store layout, on the flip side a list of the 150 most-commonly-requested items and their locations. This isn't rocket science, and this improves the guest experience for a small portion of our guest population at very little cost. Hint, hint!
 

Amanda Cantwell

Service Advocate
Joined
Mar 27, 2017
Messages
5,570
Hint to Corporate: for God knows what reason, in the year 2020 some guests still don't like to use their smartphones to find the locations of items in the store. For such guests, why oh why can't you provide a printed store map at the service desk to hand to these guests? One side you show the general store layout, on the flip side a list of the 150 most-commonly-requested items and their locations. This isn't rocket science, and this improves the guest experience for a small portion of our guest population at very little cost. Hint, hint!
I’ve been meaning to print and laminate a store map for GS to point to where things are
 

Tessa120

Current game: Kenshi
Joined
Mar 17, 2017
Messages
4,659
I’ve been meaning to print and laminate a store map for GS to point to where things are
That would be awesome. I love how when I walk into a mall there's a map showing what's where (and colors for different types of specialty stores in case the name isn't obvious).
 
Joined
Oct 17, 2016
Messages
2,683
masks have been mandatory in my county for a couple months and then they were just made mandatory in my state like a week ago and yesterday I had some guy walk in without a mask, stand right next to me and loudly and obnoxiously leave a voicemail to some government person saying like “I just wanted to let you know I am about to shop at target WITHOUT A MASK because I have a HEALTH CONDITION and if any of the employees HARASS ME I will be filing a complaint with target and the state” and I was like dude please leave me out of your weird power flex you’re trying to do... I literally just completely ignored him besides interrupting him mid speech to ask him to please move out of the way so the cart attendant could bring the carts in lol
 
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