To That One Guest - II

Joined
Mar 17, 2017
Messages
1,870
Of all the irony, a guest called tonight. She placed an online order, she had not yet picked it up, but Target.com sent her an email saying her order had been picked up and her bank showed that she had been charged. She wanted to know what the heck was going on. So yeah, these online orders, this is people's financial and banking information, this is a serious issue, and that's why ID requirements shouldn't be ignored because "my fast and loose interpretation of government issued is perfectly reasonable to bet someone's money on".
 
Joined
Feb 18, 2016
Messages
1,448
Of all the irony, a guest called tonight. She placed an online order, she had not yet picked it up, but Target.com sent her an email saying her order had been picked up and her bank showed that she had been charged. She wanted to know what the heck was going on. So yeah, these online orders, this is people's financial and banking information, this is a serious issue, and that's why ID requirements shouldn't be ignored because "my fast and loose interpretation of government issued is perfectly reasonable to bet someone's money on".
I would want to know how someone else would know about her order enough for them to pick it up. The one time this did happen in my store was because a team member ended up closing out the wrong order.
 
Joined
Feb 11, 2017
Messages
230
I would want to know how someone else would know about her order enough for them to pick it up. The one time this did happen in my store was because a team member ended up closing out the wrong order.
yeah, everytime this has happened at my store (not too much), the items were still sitting in the hold location and we just put them aside for the guest and apologized.

the other night a guest called angrily, i answered, and she had this same situation happen to her. she says her name, which i recognized. i open up her order and say, “oh, i actually just gave that order to your alternate pick up person.” she was like, “oh okay! i told him to pick it up, but i doubt he would actually do it!!! lol!!!” rather than call her alt pick up person, she chose to angrily call and accuse us of something.
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
2,869
Of all the irony, a guest called tonight. She placed an online order, she had not yet picked it up, but Target.com sent her an email saying her order had been picked up and her bank showed that she had been charged. She wanted to know what the heck was going on. So yeah, these online orders, this is people's financial and banking information, this is a serious issue, and that's why ID requirements shouldn't be ignored because "my fast and loose interpretation of government issued is perfectly reasonable to bet someone's money on".
There are many other explanations people pointed out. Most likely the wrong order was processed by mistake. Or alt picked it up.
 

NKG

Rollin...
Joined
Jul 27, 2016
Messages
2,348
Guest " Do you carry Nacho Cheese?"

Now I'm 100% sure she is asking for cheese in a can or jar but I don't carry it.

Me " We carry Velveeta or Queso dip"

Stares blankly at me

"We don't carry nacho cheese"

Still looking at me

Me " I'm not sure what your looking for then"

Guest " Ok thank you"

My mistake was not just saying " No" 🤦‍♀️
 

StargazerOmega

Self-checkout Bitch
Joined
Oct 26, 2016
Messages
473
TTOG: Do you realize that our store is one of the busiest in the district? Obviously not because you kind of unloaded on the other TM that was working SCO with me.
1. No, we don't need a "better stocking team". Yes, I understand it's frustrating that we don't have what you're looking for.
2. Friday-Sunday at my store always looks like it's been ravaged by a hurricane
3. No one is making you shop at our location. Don't like it, go somewhere else. 🙄
 
Last edited:
Joined
Nov 23, 2016
Messages
52
Guest: I'd like to pay on my Redcard.
Me: Alright, go ahead and insert your Redcard into the reader.
Guest: *stares at reader*
Me: Ma'am, I need you to insert your Redcard so we know which account to pay on.
Guest: Why do you need my Redcard?
Me: Because my system needs to know what account to put your payment towards.
Guest: *stares*
Me: I need you to insert your Redcard into the reader.
Guest, mumbling under her breath as she does "So say that next time"

... I just did. Three times.
 
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