To that one Team Member I - ARCHIVED

[likethewind]

I know hours are tight but... 30 hours... really? :[ Ouch, it hurts.

 

[babytrees]

thank you to my sl tl- for taking the time today to show me stuff that I should have been taught a while ago....now I know where I goobered up so bad on my first day shooting research (btw...who sends a person on the floor to shoot research without any real instructions? that would be our leadership).

to all of the tm's who called out/called in late....it was only an inch of snow!! seriously!! even if you are using public transportation they weren't running that late.

On research, you read here... On snow, wimps¡

would have helped if I knew that's what I was doing before getting there at 6:25 in the morning. I would have read up here....best place to find out the real way to do things!!

 

[Ace944]

To that one TM I verbally coached for trying to argue with me while helping guest at guest service, you did not know the story and I was making it right for the guest as a TL thanks for running to the STL and saying I shouldn't have verbally coached you. Next time I will just put it on paper.

 

[Retail Girl]

To the crazy snow plow driver...thanks for not running us over today while we got carts. It made my day a lot more enjoyable to come out of it as whole as I started. :good:

 

[Hardlinesmaster]

To the crazy snow plow driver...thanks for not running us over today while we got carts. It made my day a lot more enjoyable to come out of it as whole as I started. :good:

I was doing carts too!

 

[babytrees]

so I didn't realize we were back in high school HR........candy grams for Valentine's day AND we have to pay for the joy of doing it? And it's not even a fundraiser? ( I would be more inclined to do it if the money was going to be used for a needy family...even one of our own)

I should know that whenever I pick up a cashier shift I am not likely to actually cashier the entire time or even the majority....the last one (which was our bounce back visit) I cashiered, covered fitting room for an hour, covered softlines while the TL went on break (so there was somebody on the floor to speak to the muckety muck's if need be), cashiered to cover breaks, shot research, learned how to tie/break pog's, set 2 convertibles (actually put them on 4 ways because we didn't have convertibles) in infants that weren't set from a month ago. cleaned up the convertible that I could and even clocked out on time. (7 hr. shift) BUT....a few good things happened...I happened to be there when the SFT muckety came back and I was able to talk to them about the nasty smelling rooms and we should be getting tiles in there!! I showed that I am versatile and softlines has never looked better!! Oh and the pizza we got was there really late but at least no team members absconded with all of it. (it was yummy)

to our new ETL...you aren't here yet but I want to warn you that you have some amazing shoes to fill. The etl you are replacing is the only original one from when I got there 26 months ago and one of the few who pitches in BEFORE there is a need. They are also almost universally respected.

 

[Hardlinesmaster]

Good job, btrees! You got fitting room smell hopefully fixed.

 

[babytrees]

Good job, btrees! You got fitting room smell hopefully fixed.

the sft big wig actually asked if we got pee'ers back here....and I said yes...usually the biohazards happened on my shifts. The carpet is really old and seems to be an odor catcher. I am also tired of the hodge podge of "fixes"...easy to tell where the seams are and the company that puts it down uses way too much glue and we can see where, that can't be brand. Though we got a little ding for not being brand with our number holders on the doors....I would rather that than any more incidents where men accidently walk in on women who don't lock the door (it really does seem to be women who don't lock the doors)

 

[researchr]

Good job, btrees! You got fitting room smell hopefully fixed.

the sft big wig actually asked if we got pee'ers back here....and I said yes...usually the biohazards happened on my shifts. The carpet is really old and seems to be an odor catcher. I am also tired of the hodge podge of "fixes"...easy to tell where the seams are and the company that puts it down uses way too much glue and we can see where, that can't be brand. Though we got a little ding for not being brand with our number holders on the doors....I would rather that than any more incidents where men accidently walk in on women who don't lock the door (it really does seem to be women who don't lock the doors)

We got tile for this reason as well. I still don't understand why people pee (or worse) in the fitting room though..gross

 

[Barcode]

To the photo lab assistant -- Its a good thing we're going to a dry lab seeing I don't think you can handle the wet-lab!

 

[AmICrazy]

To whomever decided it would be a good idea to hire a Shoe Brand in my store.... why would you do this when the majority of your softlines team is either having to be cross-trained for more hours or dealing with 14 hour weeks? I'm pretty sure I could name about 5 people who wouldn't mind sitting in shoes for 4+ hours a day making it look brand.

I wish we had the hours to have a shoe brand team member. Our shoe department has never looked as good as it did before they did away with the shoe specialist. Right now it looks a bomb hit with all of the clearance there. Not sure what we are going to do next week when POG team is there to set. Maybe our back room team lead will open the compactor for me as promised, so that I can crush them all.

 

[latexlove]

To my fellow team member, I was here a year before you got hired so please please don't act like you know more than me and criticize my form of leading the zone when there isn't a Softlines TL. I was clearly chosen to lead the zone because I know what I am doing and get the job done. You on the other hand, can't seem to complete your zone and go backs in a 6 hr shift and demand to have at least two other TM's help you finish your zone. Stop making little jabs at me over any little thing, like saying I am worthless to our store when I work different work centers because "no work center would like to claim me", stop treating the other Softlines girls like they are beneath you. It's such a slow day, you can definitely complete all your rewrap like we do. Do not dump a men's underwear basic with the operator to do when she has carts to sort. And please stop asking me for rides, I do not have gas to drive you home when it's clearly out of my way. If I tell you I have other plans after work do not tell me I can take you home and still make it to my event. Don't try and persuade me to not go somewhere just so I can give you a ride home. You are a man, twice my size, if I can defend myself you should be able to too. Take the bus, take a bike, ask for a ride from your actual friends or family. If so many others can find a way home from work every night, why can't you? And most importantly, I do not like that you ask questions about my personal life, just because you overheard a conversation between a coworker who I do consider a close friend, does not mean you can give me an opinion on my life!

I'm sorry guys for the long rant, I'm just so fed up with this coworker. I have never met a man who was more whiny and catty than girls!

 

[AmICrazy]

Good job, btrees! You got fitting room smell hopefully fixed.

the sft big wig actually asked if we got pee'ers back here....and I said yes...usually the biohazards happened on my shifts. The carpet is really old and seems to be an odor catcher. I am also tired of the hodge podge of "fixes"...easy to tell where the seams are and the company that puts it down uses way too much glue and we can see where, that can't be brand. Though we got a little ding for not being brand with our number holders on the doors....I would rather that than any more incidents where men accidently walk in on women who don't lock the door (it really does seem to be women who don't lock the doors)

Only time our carpets smell is after they clean them. There cleaning solution smells bad. I had have guests even ask when we are going to get them cleaned, as they stink and then tell they just were and what they are smelling is not pee, but rather carpet cleaner.

 

[Retail Girl]

To, well, everyone else in the store: no, I am not coming up for backup. By the time I maneuver this flatbed full of milk back to the cooler, so it doesn't spoil while I am gone, we will have wasted a good portion of everyone's time.. Someone who does not have perishibles on the floor (read anyone else in the damn store) may be a better candidate to come up.

Also, if you are going to call for "two immediate back ups," I had better not get to the front after responding saying I am coming up from the backroom to a cashier standing around organizing the magazines at the front of her register. At that point, you could have called me off.

Or, here's an idea...I should not be the only guest services person willing (and required) to step out to the express register if I am not busy. If I can do it, so can the others.

Look, I work front end, I understand needing support for backups and am willing to come up for legitimate needs...but for the love of God, work with me a bit!

 

[Barcode]

You should only leave service desk if theres another person scheduled there, otherwise someone should be there 100%.. If its that slow the GSTL/GSA can redirect guests over to guest service if they have less than 10 items.

 

[Retail Girl]

You should only leave service desk if theres another person scheduled there, otherwise someone should be there 100%.. If its that slow the GSTL/GSA can redirect guests over to guest service if they have less than 10 items.

At my store, service desk steps out to the first lane as needed.

 

[redandkhaki]

You should only leave service desk if theres another person scheduled there, otherwise someone should be there 100%.. If its that slow the GSTL/GSA can redirect guests over to guest service if they have less than 10 items.

At my store, service desk steps out to the first lane as needed.

so what do you do if you have a line at both places?

 

[Retail Girl]

When I'm in guest services, if they call for back up, if I have a guest, I simply respond that I am with a guest. If I am not with a guest, I go out to help clear the back up on the express lane. If a guest comes up to guest services while I am on the register, I call out that I will be right with them. Then, either I flip off my light and tell people I'm closed if anyone else comes up (if there are just a couple of people and the orders are small so I can finish up with those in my line) or I call over the GSTL/GSA to cover guest services if they are available and I can't get off, or I call for back up from the salesfloor to come take over at the register so I can go back to guest services.

This afternoon we had one person in electronics, one person in softlines, one person in hardlines, a couple of cashiers, me at service desk, one person in food ave and another in Starbucks. The SrTLs and ETLs were in their meeting ignoring the store. That was it. We simply don't have the help a lot of time for guest services to not help out with backup.

 

[redandkhaki]

Why don't they just send the guests up to guest service and you can check them out there?

 

[Retail Girl]

That doesn't work well for large orders...and they do it on occasion for small orders. And about the time you send a couple of guests over to the service desk, you would end up with a return or something, then you have a back up at guest services....only with fewer people able to respond.

 

[Barcode]

So if you're helping someone with a large order that might take a couple minutes, the people at GS just wait? Can't see people being too happy about waiting lol.

 

[calimero]

To that team member : grow up! You are in your late 40's and acts like a 2 year old who doesn't get her way! No wonder noone wants to work with you!
Asking me to apoligize to you was a bit over the top, especially when you have been acting like a b**** since the day I started working with you! Going to the stl every time I got more hours than you ( even 30 mn more ) because you think you deserve it because you are a single mom !
Now,you crossed the line,calling me a liar in front of our tl and another tl,itwas out of place,thank god the other tl can see thru you ! Yelling and ranting showed them my point ,you are a bully and a brat ! Unfortunately our tl wants to be the peace maker and told us to each work on a different aisle ! Kudos tl ,you get an award for being too passive ! Telling us we will be coached if anyone talks about us ,how are you going to manage that?

To the other tl,who asked me a couple of hours later if I was ok : thank you ! The pat on my shoulder was all I needed!

 

[Retail Girl]

So if you're helping someone with a large order that might take a couple minutes, the people at GS just wait? Can't see people being too happy about waiting lol.

Then we either call for the GSTL or sales floor back up. Otherwise, the store would rather have the person who is going to take away from our sales wait vs the person who is only adding to our sales.

 

[redeye58]

If GS has no one at our store, the GSTL/GSA sends folks with small purchases over. If guests with returns arrive, they get in line & the GSTL/GSA stops sending other guests over.
If an LOD is nearby, they'll watch the lanes while the GSTL/GSA opens a lane.
Some of our TLs & ETLs are known to jump on a lane when we were absolutely slammed.
Of course, this comes AFTER they gutted hrs & took some cashiers to the salesfloor.

 

[redandkhaki]

If GS has no one at our store, the GSTL/GSA sends folks with small purchases over. If guests with returns arrive, they get in line & the GSTL/GSA stops sending other guests over.
If an LOD is nearby, they'll watch the lanes while the GSTL/GSA opens a lane.
Some of our TLs & ETLs are known to jump on a lane when we were absolutely slammed.
Of course, this comes AFTER they gutted hrs & took some cashiers to the salesfloor.

this is what we do except our TL's and ETL's always hop on a lane. There's a couple of ETL's that are usually first responders. If there's a backup to GS we suddenly have 3-4 ETL's running over to help. It's always overkill but we appreciate the help!