That is just damn nice.I'm in charge of the music while we unload. I do this so we're not listening to dead air for three hours. My team members have given me suggestions over time for the work playlist (Weird Al, Red Hot Chili Peppers, etc). I'm grateful because I want it to be OUR playlist, not mine.
They're also really cool and we usually tend to be on the same page when shit goes wrong.
You guys are the reason I haven't rage quit yet. Thank you.
Now, that the service desk is the operator, anyone asking for a particular item is absolutely transferred to the appropriate department, especially since we shouldn't be getting the calls in the first place if everyone is signed into the system. No one at the desk has the availability to go back and look for an item for a caller.When Style used to answer the phone (which we thankfully don't anymore, hahaHA! But I digress...) if someone said "I'm looking for a certain item" I would immediately ask what item or what department and transfer that call. I was burned a few times asking on the walkie and then having the customer pepper me with follow-up questions, so nope, not looking on the zebra, "Let me transfer you to that department." If it's a guest in front of me, it depends on where I am in the store, what the item is, and if I know there is someone here who most likely has the answer and is closer to the product.
At my store, we do opu and pick/pack SFS simultaneously. Theres only ever one or two of us on hand at a time for the entire workload. I can say there is a definite difference in how they feel as you do them, at least for me. Opu is more fast-paced running around in circles and the orders generally (but not always) consist of similar items. Sfs is usually several orders a batch, can take longer, and then you pack it versus bagging it up. So...idknot sure how the process is different for the TM doing the picking.
Different deadlines. SFS has to finish picking and packing by 4:30 I believe. OPU has 30 minutes after every order drops to finish it. The different deadlines make for a different pace that the TM goes and a different thought process in how the work is done. Basically, SFS is chaos, but a controlled chaos that you can slowly chip away at. OPU is just chaos. Complete chaos. Maddening constant chaos of things that have to get done RIGHT THE FUCK NOW. But, some of us thrive off of that and that's why we love it.End user, I understand, but since both involve someone running around with a cart grabbing the ordered items, I'm not sure how the process is different for the TM doing the picking.
OPU is simply giving order to guest, either at GS or drive up. In my store, it has nothing to do with picking the order.End user, I understand, but since both involve someone running around with a cart grabbing the ordered items, I'm not sure how the process is different for the TM doing the picking.
I was moving a pallet of repack to wrap and one fell off the pallet onto the floor next to the bailer. I can't squat/bend well enough to pick them back up. I see NTM in the backroom and ask if he can help lift a box of repack. NTM follows me to the pallet by the bailer and I explain what I need help with. The conversation went somethinh like NTM: I don't think I can do that. Louie: All you have to do is squat and lift the box, I'm just not flexible enough. NTM: I just don't think I'm allowed over there by that thing. Me: Do you mean the bailer? NTM: Yeah, I'm only 17 and during orientation i was told i can't operate it. Me: Yeah, you can't operate it until your 18, but your still allowed to stand next to it and help lift a box.Oh, don't tease. Let's hear how statement A led to statement B.