To that one Team Member - II

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
2,996
And if it's your area you can stand in front of the shelf and verify the quantity is right and it's actually there, as well as read off the details and say which colors are there and competitor brand pricing and quantity. Someone assigned to a different area can't.
 

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
2,996
Our store gives our GSMs the option to use their own phones on the floor to help with customer needs. This is an OPTION.

I can understand someone requesting help every so often, but this TM does it for EVERY inquiry. The unnecessary loss of time is when I have to pull out my own phone and zebra to answer that person's question because no one else has responded.

If I can do it they can too.
And your 1-2 minutes physically there is a greater loss of time than someone not there trying to fight for several minutes to get the answers off the website? Just pick up the phone and walk to the area and help the guest. Sorry you hate the phone but it's part of the job.
 
Joined
Feb 5, 2019
Messages
25
I'm in charge of the music while we unload. I do this so we're not listening to dead air for three hours. My team members have given me suggestions over time for the work playlist (Weird Al, Red Hot Chili Peppers, etc). I'm grateful because I want it to be OUR playlist, not mine.

They're also really cool and we usually tend to be on the same page when shit goes wrong.

You guys are the reason I haven't rage quit yet. Thank you.
 
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The Death King

Keep your Softlines outta my Hardlines!
Joined
Jul 15, 2019
Messages
9
And your 1-2 minutes physically there is a greater loss of time than someone not there trying to fight for several minutes to get the answers off the website? Just pick up the phone and walk to the area and help the guest. Sorry you hate the phone but it's part of the job.
Either you're playing Devil's Advocate with unrestrained enthusiasm or you're that one team member.

Regardless, we've all been trained on what to do to assist guest. If I can do what this person refuses to do half way across the store and no where near the product then they can to.

Reading your comments, I don't even think we are on the same wave-length...but that's to be expected in this form of communication.
 
Joined
Oct 17, 2016
Messages
2,533
TTO(hopeful)TM: bro. I understand you want a job here. But calling me every 3 minutes asking if HR is back from their lunch yet and then yelling and making a huge deal when I say no is not going to get you a job here especially when my caller ID shows your name. I literally had to start ignoring his calls because he was harassing me. He called another 10 times without me answering before he finally gave up. Good luck getting HR to call you back after me telling them how fucking crazy you are, jerk
 

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
2,996
Nearly all of my shifts for two years and most for several months were FRO so I dealt with TMs like you all the time. I'm not supposed to leave the softlines area so when someone had a question about storage totes or laundry detergent going across the store to stare at a shelf is something I couldn't do. But hardlines thought it far better I give pricing for that and for the size up and down and for similar items, fighting the zebra the whole time, than they take the phone and read it all off from physically looking at the boxes and the prices on the label. Oh, and it became 10 times more fun when I told a guest that an item was in stock because the zebra said 3 and crickets from the rest of the store and it turned out those three didn't really exist. So, yeah, when whoever is answering a guest query is supposed to stay in their area, it is a lot more guest friendly to walk the couple aisles and more rapidly get the answers for the guest.
 
Joined
Mar 22, 2019
Messages
506
TTO(hopeful)TM: bro. I understand you want a job here. But calling me every 3 minutes asking if HR is back from their lunch yet and then yelling and making a huge deal when I say no is not going to get you a job here especially when my caller ID shows your name. I literally had to start ignoring his calls because he was harassing me. He called another 10 times without me answering before he finally gave up. Good luck getting HR to call you back after me telling them how fucking crazy you are, jerk
On behalf of all HR, thank you for the valuable insight. We love a heads up as much as AP does 😁
 

happygoth

reshop till I drop
Joined
Apr 17, 2019
Messages
539
Nearly all of my shifts for two years and most for several months were FRO so I dealt with TMs like you all the time. I'm not supposed to leave the softlines area so when someone had a question about storage totes or laundry detergent going across the store to stare at a shelf is something I couldn't do. But hardlines thought it far better I give pricing for that and for the size up and down and for similar items, fighting the zebra the whole time, than they take the phone and read it all off from physically looking at the boxes and the prices on the label. Oh, and it became 10 times more fun when I told a guest that an item was in stock because the zebra said 3 and crickets from the rest of the store and it turned out those three didn't really exist. So, yeah, when whoever is answering a guest query is supposed to stay in their area, it is a lot more guest friendly to walk the couple aisles and more rapidly get the answers for the guest.
When Style used to answer the phone (which we thankfully don't anymore, hahaHA! But I digress...) if someone said "I'm looking for a certain item" I would immediately ask what item or what department and transfer that call. I was burned a few times asking on the walkie and then having the customer pepper me with follow-up questions, so nope, not looking on the zebra, "Let me transfer you to that department." If it's a guest in front of me, it depends on where I am in the store, what the item is, and if I know there is someone here who most likely has the answer and is closer to the product.
 
Joined
Nov 10, 2017
Messages
147
TTOTM that radios channel 1 asking where to find this or that in the store...USE YOUR ZEBRA! Or your phone since the Target App is better.
TDK's coworker is asking for an item's general location so s/he can point the guest in that direction. That's a quick search on a Zebra. Only if you don't have a Zebra handy or a reasonable effort with the Zebra isn't getting you any useful information should you be calling out to the rest of the team on channel 1.
 
Joined
Jul 24, 2018
Messages
434
When our store had more people than zebras, then we had constant walkie chatter asking locations. That's not how my store works today. Often there is no tm in an area, so directing guests to locations is necessary, and everyone is trained on zebras.
 
Joined
Nov 14, 2013
Messages
6,138
I'm in charge of the music while we unload. I do this so we're not listening to dead air for three hours. My team members have given me suggestions over time for the work playlist (Weird Al, Red Hot Chili Peppers, etc). I'm grateful because I want it to be OUR playlist, not mine.

They're also really cool and we usually tend to be on the same page when shit goes wrong.

You guys are the reason I haven't rage quit yet. Thank you.
That is just damn nice.

Our store has a stereo, the unload guys have full permission to unplug our SFS tape machine to plug in music or the huge fan.
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,404
When Style used to answer the phone (which we thankfully don't anymore, hahaHA! But I digress...) if someone said "I'm looking for a certain item" I would immediately ask what item or what department and transfer that call. I was burned a few times asking on the walkie and then having the customer pepper me with follow-up questions, so nope, not looking on the zebra, "Let me transfer you to that department." If it's a guest in front of me, it depends on where I am in the store, what the item is, and if I know there is someone here who most likely has the answer and is closer to the product.
Now, that the service desk is the operator, anyone asking for a particular item is absolutely transferred to the appropriate department, especially since we shouldn't be getting the calls in the first place if everyone is signed into the system. No one at the desk has the availability to go back and look for an item for a caller.
 

oath2order

Scary Socialist
Joined
Oct 24, 2013
Messages
8,849
Look ETLs if you take me off OPU for SFS I'm blowing off the entire shift. Fuck this, I hate SFS
 
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GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
Messages
1,648
What's the difference between the two?
OPU - order pickup, drive-up. The guest comes to the store.
SFS - ship from store. Pull product out of the backroom or off the floor and pack it up for delivery to their home/work.
 

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
2,996
End user, I understand, but since both involve someone running around with a cart grabbing the ordered items, I'm not sure how the process is different for the TM doing the picking.
 
Joined
Sep 12, 2018
Messages
71
not sure how the process is different for the TM doing the picking.
At my store, we do opu and pick/pack SFS simultaneously. Theres only ever one or two of us on hand at a time for the entire workload. I can say there is a definite difference in how they feel as you do them, at least for me. Opu is more fast-paced running around in circles and the orders generally (but not always) consist of similar items. Sfs is usually several orders a batch, can take longer, and then you pack it versus bagging it up. So...idk
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,404
End user, I understand, but since both involve someone running around with a cart grabbing the ordered items, I'm not sure how the process is different for the TM doing the picking.
Different deadlines. SFS has to finish picking and packing by 4:30 I believe. OPU has 30 minutes after every order drops to finish it. The different deadlines make for a different pace that the TM goes and a different thought process in how the work is done. Basically, SFS is chaos, but a controlled chaos that you can slowly chip away at. OPU is just chaos. Complete chaos. Maddening constant chaos of things that have to get done RIGHT THE FUCK NOW. But, some of us thrive off of that and that's why we love it.
 

Tessa120

I escaped the asylum!
Joined
Mar 17, 2017
Messages
2,996
Okay, cool, thanks for the explanation. Yeah, I can see that packaging for shipping would be a royal pain.
 
Joined
Jul 24, 2018
Messages
434
End user, I understand, but since both involve someone running around with a cart grabbing the ordered items, I'm not sure how the process is different for the TM doing the picking.
OPU is simply giving order to guest, either at GS or drive up. In my store, it has nothing to do with picking the order.
 
Joined
Jul 5, 2018
Messages
189
To the team member responsible for ordering bags: Why didn't you do your job and order more bags for the front end? We were completely out of medium-sized bags yesterday and had to hand out the large bags to all the guests. Hopefully, we get more as soon as possible.
 
Joined
Jul 5, 2018
Messages
189
To the guest service team member: Sorry to hear that you'll probably be quitting at the end of October. I didn't really know all that much about your second job working at the post office and that due to conflicts of scheduling, you won't be able to take a LOA from November until it slows down at the post office. Thank you for all your hard work and dedication to guests and guest service in general and I wish you the best in future endeavors.
 
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