A guest asked me today as I was ringing her up "What's up with your bathrooms now" "Are they going to be unisex?"
I said that Target's press release was to clarify that people are welcome to use the bathroom that best matches the gender they identify with.
She asked if a guy in a dress would be allowed in the ladies bathroom and I said, "if he thinks he's a woman, yes".
She said that she can't shop here if we let that happen. I said that Target wants all guests to feel comfortable, and apologised and told her that she could email the corporate website.
Later I asked my ETL what was the policy and she said that we can say "Target welcomes diversity" but to not engage in a conversation, that the guest can call Media Relations. @ 612-696-3400
I'm surprised that we did not have specific instructions given to us. This is something that not everyone will know how to handle if they're caught off guard. I was diplomatic and neutral because I already knew about the press release however some cashiers at work today had no knowledge of it.
That's not to say that inside my head I wasn't thinking "biatch, you have no idea what kind of plumbing the person has in the stall next to you, what makes you so concerned about it now?!?" But ... diplomacy and the desire to keep my job won out.