tarZHAYnotTarGET
Former Salesfloor TM
- Joined
- Jun 25, 2014
- Messages
- 102
In both scenarios, I was covering a break for the Electronics TM. I'm normally a Sales Floor TM, and both of these situations happened within 15 minutes of each other.
1. Guest is looking at flash drives. Comes up to me saying he found one where the ad sign says $7.99, but he scanned it at a price scanner and it came up $17.99. I scanned it with a MyDevice and it came up $17.99, so I asked him if he could show me where he got it from. He took me to where he found it- It was on the correct peg, correct DPCI and everything, but the ad sign had expired one day ago and someone missed it during takedown.
I removed the ad sign, but told him that because it was the store's fault for missing that sign, he shouldn't have to pay for our mistake, and I would honor the $7.99 price, which I did. He bought it and I took the price down by guest price challenge. Did I do the right thing?
2. A guest comes to electronics with a few items and several gift cards that she wants to load up. The items are token purchases (a trash can, a couple bottles of face soap, and something else), but what surprised me was the amount she wanted put on the gift cards. She split her items into 3 transactions:
Transaction 1: small bathroom trash can and two gift cards for $600 apiece
Transaction 2: two bottles of facial soap, two gift cards for $600 apiece
Transaction 3: a token item and two gift cards for $700 apiece
All transactions went through with no issues
Since I didn't work today, I haven't yet partnered with my ETL-AP to discuss this. I've had people buy significant quantities of gift cards before, but not load that much onto them. Are there precautions I need to take when dealing with something like this in the future?
1. Guest is looking at flash drives. Comes up to me saying he found one where the ad sign says $7.99, but he scanned it at a price scanner and it came up $17.99. I scanned it with a MyDevice and it came up $17.99, so I asked him if he could show me where he got it from. He took me to where he found it- It was on the correct peg, correct DPCI and everything, but the ad sign had expired one day ago and someone missed it during takedown.
I removed the ad sign, but told him that because it was the store's fault for missing that sign, he shouldn't have to pay for our mistake, and I would honor the $7.99 price, which I did. He bought it and I took the price down by guest price challenge. Did I do the right thing?
2. A guest comes to electronics with a few items and several gift cards that she wants to load up. The items are token purchases (a trash can, a couple bottles of face soap, and something else), but what surprised me was the amount she wanted put on the gift cards. She split her items into 3 transactions:
Transaction 1: small bathroom trash can and two gift cards for $600 apiece
Transaction 2: two bottles of facial soap, two gift cards for $600 apiece
Transaction 3: a token item and two gift cards for $700 apiece
All transactions went through with no issues
Since I didn't work today, I haven't yet partnered with my ETL-AP to discuss this. I've had people buy significant quantities of gift cards before, but not load that much onto them. Are there precautions I need to take when dealing with something like this in the future?