- Jun 11, 2015
Our store still hasn't even bothered to try to train everyone to do all these things and just piles the work on the few TMs that do happen to know.....In all honesty, it would be a lot more easy with at least one more person. The team that I'm on has 10 daytime tm's. Former flow tms still come in earlier to start the freight, but everyone is expected to do their share. Some work the high number aisles, some the low. When a vehicle is finished it is immediately backstocked and the trash is worked. They have been trained on salesfloor, cashiering, plano, backroom as have all of us.Once the freight is worked, our lead assigns us tasks based on our strengths. Some will shoot exf's, pull, work, backstock. Some will do price change. Some will set spl or pogs (if there's nothing that has to be done here, zone and pog maintenance... pull out d-code, ptm, etc. Yes... everyone knows how to do everything (of course, there's a learning curve and some are better at some things than others) and you do it every shift. The night is a bit different. It is very much "recovery" in that any pogs that did not get pulled dayside are pulled (not usual since if you drop it you pull it and work it... right now there are big post holiday changes so there may be some spl that are set and not pulled) and worked, reshop is completed, zone touched up. Pogs and pricing are not done at night usually. It's not perfect, but we have a really good store with good leadership. Those that weren't onboard with the changes have moved on so our teams are made up of people that came to work... and work you will with this process. The biggest downside is that we could use more hours, but I don't think that's a result of the process changes. Would it be awesome to still have pog, pricing and backroom? Yes. Do we need someone to sort label strips, signing and audit? YES (probably one of our biggest challenges) Should they have left us the ability to view pog images on our myDevice? Yes Is modernization doable? Yes...but it really is all about attitude.