MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.

GreasyGary

Presentation/Signing
Joined
Nov 9, 2017
Messages
58
It depends on how we allocate our cost. I would suspect the shipping process begins with the order drop. Most likely we allocate cost/minutes since this appears to be the units of time we're measured on. This would explain the emphasis on order picking time and then packing.Once the order is processed and waiting for p/u, the cost meter stops and does not restart until the package is shipped or returned to stock. The lag times for p/u and/or cancelled orders should fall under another cost category all together.

The actual cost of shipping via a carrier is created upon the trailer leaving the dock (FOB Shipping Point). It doesn't matter if it is a selected carrier or a Target Trailer, we pay for it.
Either way, shipping cost goes up when an item is INF'd. I'd imagine the system prioritizes stores that are in the closest shipping zone to the customer, so even if it's a one item order, moving it to a further away store will increase the actual cost of shipping that package.

If it's a multi item order, you've now created an additional package coming from further away for an item that would, most of the time, just added a little weight to the original package. I'm actually a bit surprised the system doesn't occasionally cancel out a whole order if there are a couple of INFs, because of the possibility of creating multiple extra packages if the next store doesn't have both cancelled items.

And that's just the actual shipping cost. Doesn't even consider the labor of having the first person searching for it, then the duplicate effort put in at the second store to pick/pack it.

There's also inconvenience to the guest. I ordered an item during Christmas with rush shipping that was supposed to arrive the next day. After bouncing around due to INFs, it finally shipped 2 days later from across the country. So it took 9 days to arrive instead of coming the next day. That's probably one of the more extreme cases, but it does happen.
 

PackAndCry

The request has been cleared.
Joined
Oct 13, 2017
Messages
1,302
Shipping isn't paid for until you at the store finish the packing process.
Yeah, but INFing one item doesn't cancel the rest of the items from the original store, so if you fulfilled 2 of the items and the other store had to fulfill 1 item because you INF'd it, that still means they had to pay shipping twice.
 

taytay

Engineer
Joined
Apr 8, 2015
Messages
1,039
Yeah, but INFing one item doesn't cancel the rest of the items from the original store, so if you fulfilled 2 of the items and the other store had to fulfill 1 item because you INF'd it, that still means they had to pay shipping twice.
I mean. Sure. But the price is cheaper in the first store as you're now shipping less weight. But I get what you're saying.
 
Joined
Sep 13, 2018
Messages
50
Z
Almost a year ago?? Never happened in my store. Our TL's never went to a hotel conference, either.
When I joined target last year we all went to a sales conference in a hotel. TLs (style, salesfloor(Electronics),and beauty), STLs and the DTL for our district was there
 
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GreasyGary

Presentation/Signing
Joined
Nov 9, 2017
Messages
58
I mean. Sure. But the price is cheaper in the first store as you're now shipping less weight. But I get what you're saying.
Not by much. Unless the item is super heavy, the amount saved from the reduced weight is going to be next to nothing, whereas the creation of a new package is a significant expense.
 

SuperTarget

Service Advocate/GSTM
Joined
Aug 12, 2017
Messages
30
So basically what I’m getting out of this thread is don’t INF unless you absolutely have to (which should be obvious). I must be missing some context...
 

GreasyGary

Presentation/Signing
Joined
Nov 9, 2017
Messages
58
So basically what I’m getting out of this thread is don’t INF unless you absolutely have to (which should be obvious). I must be missing some context...
Yeah the reason it came up was because some of us think that modernization is going to cause INF rates to go up since it will increase the chance that an item either hasn't made it out to the sales floor or wasn't properly backstocked.
 
Joined
Mar 19, 2017
Messages
208
Yeah the reason it came up was because some of us think that modernization is going to cause INF rates to go up since it will increase the chance that an item either hasn't made it out to the sales floor or wasn't properly backstocked.

No thinking about it, it happens all the time due to how we process incoming freight. Our acknowledgement process does not allow for the inventory to be updated upon completion of the process. We do a very poor job when it comes to understanding how to work with a "live inventory system" as a company.
 

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
563
Yeah the reason it came up was because some of us think that modernization is going to cause INF rates to go up since it will increase the chance that an item either hasn't made it out to the sales floor or wasn't properly backstocked.
I can see it going either way. It will depend on the individual TMs in each area. I don't like the idea of items sitting on vehicles in the back for longer, but those are generally findable. Items being improperly backstocked is more concerning, but as that's already a major cause of my INFs I'm not going to prematurely mourn the loss of a dedicated backroom team that "can supposedly avoid those problems."

I can see it going well. My store's market team is a well-oiled machine. If an item is supposed to be in a location either on the floor or in the back, it's there. INF's are so rare in market that they can almost always be chalked up to the DC putting something we were supposed to get on another store's truck. I can see it going poorly. My store's electronics team is a mess. Things don't get pushed for days. Floor and backroom counts are always way off even after they claim to have done a complete audit. It could be mixed. My store's beauty team has one really great TM who does everything she can to get the section right and the others are well, less good.

If that's what the current modernized sections are like, I'm guessing it will be the same for the general merchandise sections after they are modernized.
 

Antennae

BROPU
Joined
Mar 27, 2018
Messages
211
One way to fix some of the INFs that occur due to backstock not being located is finally fixing the Zebras so they don't pull up a random item you scanned a while ago when you scan a BR location.

You can say people need to double check the screen when you scan it in, but this was never a problem with a PDA. What is the point of the new technology if it's a step backward.
 
Joined
Apr 13, 2013
Messages
459
As for the re configuring, apparently we don't have the capacity to take one off line. Why we don't pull the trigger and build new DC?
$$ millions of them. like a real crap ton of money just to build it. Then you have to fill it. but thats's not counting the time to permit, design, and all that so yeah not happening.
 
Joined
Feb 18, 2016
Messages
1,542
Yeah, but INFing one item doesn't cancel the rest of the items from the original store, so if you fulfilled 2 of the items and the other store had to fulfill 1 item because you INF'd it, that still means they had to pay shipping twice.
I'd also like to bring up the issue of the guest cancelling the order but the items are still shipped to the store. I've had orders delivered to the store where Target.com cancelled the order but we still received them; sometimes multiple boxes of the same items.
 
Joined
Mar 19, 2017
Messages
208
This "class" is part of the learning plan for all TMs in a&a, elec & beauty.

Even if your leaders didnt go out of store for the class, all TMs in those areas should receive the training via videos on wb.

Or are learning plans an asants thing too?
Depends on your leadership. But I would say, "Yes." Just read through some of the various threads and it's there.
 

Old Timer

Been there, done that
Joined
Jul 31, 2017
Messages
15
When my team (a&a) owned it, we never rolled breakout. Ever since inbound took over, there is rarely a truck its completed. I've been supporting them but it's frustrating when the inbound tl/etl doesnt care.
I bet you had more than 2 team members scheduled longer than 4 hours each. Plus with all the details they have to complete now to make it easy for the A&A team to complete the push (which they never do) and the fact that the repacks from the DC are not sorted properly it is no wonder they can't come clean
 
Joined
Feb 2, 2017
Messages
228
I bet you had more than 2 team members scheduled longer than 4 hours each. Plus with all the details they have to complete now to make it easy for the A&A team to complete the push (which they never do) and the fact that the repacks from the DC are not sorted properly it is no wonder they can't come clean
We have 2 scheduled for 8 hrs (honestly, they were staying that long, even when only scheduled 4) usually with help and they still aren't coming clean. BUT, our a&a portion of the trucks have been absolutely massive lately.

Basically, respect to those doing a&a breakout, bc it sucks 😬
 
Joined
Aug 21, 2016
Messages
14
It seems like that will be changing under the new process. According to my STL, it's going to be more of a supervisory role instead. She's had a few sit downs with the ETLs and TLs to explain and double down on that. Even before we really started getting info on the new process, our DTL mentioned in every visit that he did not want to see the TLs working like TMs. No doing pulls, no backstocking, no pushing -- just making sure those things are done by guiding and coaching TMs.
In our store often the team leads are the only team members schedule
Why the f*ck doesn't A&A own their sorting process? How much sense does it have to make one TL in charge of unload and p1 plus A&A sort?
Because they are different pay grades and that don't want to pay some one the extra fifty cents an hour to sort
 
Joined
Sep 28, 2017
Messages
26
I bet you had more than 2 team members scheduled longer than 4 hours each. Plus with all the details they have to complete now to make it easy for the A&A team to complete the push (which they never do) and the fact that the repacks from the DC are not sorted properly it is no wonder they can't come clean
Repacks never came sorted much for us(my 6 years atleast). But yes, we did spend more payroll on it... which is the feedback I've given the etl log and stl multiple times. We are still spending the payroll because I'm sending my team back there to catch them up weekly. For what it's worth.. my team comes clean with push.
 
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