- Sep 13, 2017
About half of the seasonal employees STILL refuse to back up cashier to this day because they said that wasn't enough training.Does your new hires really need a day on the lanes? We do less than an hour.
You could suggest less time on a register that day so the rest of the shift could be spent on the computer training.
We have the same staffing. Our self checks will ask guests in line to come to self checkout by offering to scan and bag for them. Unless they have an entire cart of groceries of course.About half of the seasonal employees STILL refuse to back up cashier to this day because they said that wasn't enough training.
Between that and the Flow TMs working during business hours and taking all the HL shifts, the only people who can handle E2E processes typically spend 75% of the shifts on the lanes right now, since we have one cashier all day and guests flat out refuse to use self check (big surprise.)
Realistically, the only reason they get a full day of cashier training is because we use the cashier hours for the training hours that day, and after about an hour of reading the manual, they just cashier for real.
I too am curious. My manager held up a booklet with all changes being implemented in it. I asked if I could look at it and they said it's confidential and for leadership only. That usually is code for 'we know this is stupid but say it this way to screw TMs without them knowing it.'What did you find?
I think they were implying shipping two packages from two locations = more shipping costs. However, I do know that Restock stores that now use Fedex get free shipping on any package under 5 pounds.Shipping isn't paid for until you at the store finish the packing process.