MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
878
Not really related to your post but you know this is going away, right? At my store we had the same thing, where people picking OPU/DU’s were ‘Order Pickup’ under Guest Services. As part of modernization those ‘Order Pickup’ hours are supposed to be used towards another SD team member who primarily helps guests with picking up orders and takes out the drive ups. People picking the OPU’s will be under Flexible Fufillment and their shift tag will either be ‘OPU’ or ‘SFS’. OPU flex TMs at my store have been told that as part of the roll out they don’t do GM tasks anymore and if they’re SFS, pick/pack all day (unless it’s complete, then freight). OPU TMs pick OPU’s and pack when they don’t have orders.
I don''t know that it's going away. My HR has asked up the chain and received no definitive answer about it. We don't have SFS at my store, so doing that in addition to OPU isn't really an option. We're just waiting for answers from corporate about this stuff.
 

Antennae

BROPU
Joined
Mar 27, 2018
Messages
275
Yes. If you help us. I'm OPU. My hours come from guest services. I help GM all the time between picks. If my day is really slow, I'll go the a GM TL and ask if they have anything they need done. But, normally, I'm doing your reshop, zoning up your aisles, or auditing your outs.

I, however, can also be quite petty. Those GM TMs who do not answer calls to help the front end don't receive very much of my help, if any. People who have a team attitude get help from team members. People who don't have that attitude, well, sorry, I think I saw a couple of abandoned carts in rear seasonal I really have to wrangle up. By the way, your reshop bin is overflowing.
I don''t know that it's going away. My HR has asked up the chain and received no definitive answer about it. We don't have SFS at my store, so doing that in addition to OPU isn't really an option. We're just waiting for answers from corporate about this stuff.
Lol that explains so much.
 
Joined
Feb 22, 2019
Messages
22
My understanding with this new process is that more people will be on the floor and that those former flow members should also help cashiering. Not happening. Also, the front end hours have been gutted because there should be more people on the floor to help cashiering. Not happening. I know when I was watching the front the other day while my GSTL was on lunch, the ETL's were in the office eating lunch while the only two GM's were on a checklane. What should happen is not happening.
Front end should not be backing up if you have a dedicated guest experience ETL and 2 gstls as our store does. Since they cannot task they should be line busting and getting on a lane while the ETL watches thereby eliminating or greatly reducing the need for backup. This is where stores also have to have hard conversations with cashiers who have floated along so far. Now they must be efficient while delivering a great guest experience.
 

REDcardJJ

Service and Engagement
Joined
Sep 18, 2017
Messages
1,702
Front end should not be backing up if you have a dedicated guest experience ETL and 2 gstls as our store does. Since they cannot task they should be line busting and getting on a lane while the ETL watches thereby eliminating or greatly reducing the need for backup. This is where stores also have to have hard conversations with cashiers who have floated along so far. Now they must be efficient while delivering a great guest experience.
this is unrealistic with the hours allocation that service and engagement gets.
 
Joined
Jan 23, 2019
Messages
212
As we continue to make changes at my store, none of the inbound TMs yet have been trained on the phones. I'm sure I could easily figure it out but in the meantime I just ignore all the requests for a TM in a department to pick up a call
 
Joined
Feb 22, 2019
Messages
22
this is unrealistic with the hours allocation that service and engagement gets.
It's interesting that it's unrealistic for the hours that service and engagement gets but that same team demands that GM experts who are getting the same unrealistic hours drop everything and run to a backup. This is what sets teams against each other. And yes, my store's inbound team answers the phone and responds to backup along with everything else. Inbound gets tired of being portrayed as the village idiots who can't learn and don't do anything.
 
Joined
Feb 18, 2016
Messages
1,667
Front end should not be backing up if you have a dedicated guest experience ETL and 2 gstls as our store does. Since they cannot task they should be line busting and getting on a lane while the ETL watches thereby eliminating or greatly reducing the need for backup. This is where stores also have to have hard conversations with cashiers who have floated along so far. Now they must be efficient while delivering a great guest experience.
We do not have full front end leadership and not enough hours to be fully cashiered. Often we have one cashier scheduled and one SCO. The reasoning behind the front end losing hours is that there will be more people on the floor to backup. Not happening. As for being efficient....if only the guests were efficient with their checkouts. I can tell you working at GS that I am very efficient, it is the guests who slow me down.
 
Joined
Feb 18, 2016
Messages
1,667
It's interesting that it's unrealistic for the hours that service and engagement gets but that same team demands that GM experts who are getting the same unrealistic hours drop everything and run to a backup. This is what sets teams against each other. And yes, my store's inbound team answers the phone and responds to backup along with everything else. Inbound gets tired of being portrayed as the village idiots who can't learn and don't do anything.
ASANTS, because our inbound team does not answer phones or backup. Our former flow and POG team members who are now part of GM also do not backup.
 

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
878
ASANTS, because our inbound team does not answer phones or backup. Our former flow and POG team members who are now part of GM also do not backup.
Checking the grid for who is scheduled on the salesfloor is one of the first things the front end does everyday at my store. Have to see who is scheduled to see if anyone will come for backup. Inbounds and former flow TMs will not unless specifically screamed at over the walkie.

Our GSTLs have gotten really good at minimizing calls for backup though. They are way down. Hours are carefully allocated for the best coverage at busy times. Sucks for guest advocates because they often end up with 6 four hour shifts a week. And, of course, it all falls apart if there is a single call out.
 
Joined
Nov 27, 2015
Messages
1,732
Hours are carefully allocated for the best coverage at busy times. Sucks for guest advocates because they often end up with 6 four hour shifts a week. And, of course, it all falls apart if there is a single call out.
Which, according to corporate, is until 7-8 pm. Clearly they haven't been to my store that stays busy from dinnertime till close. But you know one-size-fits-all, I guess.
 

Antennae

BROPU
Joined
Mar 27, 2018
Messages
275
Checking the grid for who is scheduled on the salesfloor is one of the first things the front end does everyday at my store. Have to see who is scheduled to see if anyone will come for backup. Inbounds and former flow TMs will not unless specifically screamed at over the walkie.

Our GSTLs have gotten really good at minimizing calls for backup though. They are way down. Hours are carefully allocated for the best coverage at busy times. Sucks for guest advocates because they often end up with 6 four hour shifts a week. And, of course, it all falls apart if there is a single call out.
Shouldn't it be this way though? What is the point of FOS people if schedules aren't made to maximize coverage during the busiest times?
 
Joined
Apr 30, 2019
Messages
83
Of all the complaints we could have that is a really dumb one. I can type my team member number in just as quickly as I can scan a speed id. Anyone who spends more than a few days at the front should be able to type their numbers in very quickly.
ASANTS - in our store nearly all cashiers use speed IDs. I intentionally keep mine hidden away from guest view when I'm not logged in. One place where speed IDs are rather critical is when stepping in at SCO, since I otherwise have to place an arm over the screen so that a guest doesn't see my number and PIN. I'm just telling you my experience at our store, the speed IDs are universally used. YMMV
 

Antennae

BROPU
Joined
Mar 27, 2018
Messages
275
There's no more LOD period... STL which is changing to Store Director will be in charge when ever s/he is in the building.. instead of calling LOD you call the lead or leader of the area that you need help with.
bzzt
 
Last edited:

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
1,340
Pretty sure it's been mentioned it's only for Express stores, and very small format stores. Almost no other stores would be realistically getting this anytime soon (specifically for the reasons you said).
I work at the largest store in the company that uses this process and we do 40 million as a small format store. There are plenty of store that this would work. We get two trailers a day everyday and they show up at around 10am and 5pm give or take everyday. We just push throughout the day and have no inbound team, no one unloads the truck just TMs grabbing the carts off the truck, pushing and putting them back. Just because these stores are small doesn’t mean we get small store freight. There are 4 stores in my district alone that get less freight than us so I can imagine there are way more stores than small formats that this would work. It’s not a pipe dream, it’s reality it will just take a while to get there. The man in charge of all of logistics for the company came to our store to check out how the process was working a few months back and he said it’s still the plan for this to be company wide. Trust me you want this. All of our freight is intentional and it’s a 1-1 replenishment process. No more dumping freight on stores and no more BS loaded trucks
 

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
878
I work at the largest store in the company that uses this process and we do 40 million as a small format store. There are plenty of store that this would work. We get two trailers a day everyday and they show up at around 10am and 5pm give or take everyday. We just push throughout the day and have no inbound team, no one unloads the truck just TMs grabbing the carts off the truck, pushing and putting them back. Just because these stores are small doesn’t mean we get small store freight. There are 4 stores in my district alone that get less freight than us so I can imagine there are way more stores than small formats that this would work. It’s not a pipe dream, it’s reality it will just take a while to get there. The man in charge of all of logistics for the company came to our store to check out how the process was working a few months back and he said it’s still the plan for this to be company wide. Trust me you want this. All of our freight is intentional and it’s a 1-1 replenishment process. No more dumping freight on stores and no more BS loaded trucks
I'll believe it when I see it. Going to take a lot of time and money to reconfigure the DCs.
 
Joined
Jan 23, 2019
Messages
212
Anyone else out there in charge of stationary at their store? If so, how do you manage all the repacks and combos? I had about 12 repacks today and probably just as many combos if not more. How do you manage pushing all of it as quickly as possible? I usually start off in the first party supply aisle, pushing everything there from a couple of the boxes. While doing this I also work on sorting the repacks, putting say all the pens and items from that aisle in one, the middle aisles in another, and other party items in another. I think I had 2 or 3 repacks filled with just pens. Is this how you sort/push products or have you found a faster way?
 

gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
1,340
I'll believe it when I see it. Going to take a lot of time and money to reconfigure the DCs.
I’m not saying it would be easy but people saying it wouldn’t work for big stores is bogus. It would work for any store. That being said I agree it likely isn’t in the next 3-5 years but definitely within the next 10
 
Joined
Sep 8, 2018
Messages
266
This “Area Owner” stuff is so silly. At my store we have to do pulls now. So I went from being a normal flow worker to answering phones, cashiering, backstocking, and now they want us to do the pulls too since the backroom has been dissolved. ALL IN 5 - 6 hours!! Anything less than full-time isn’t enough to do all that!

I won’t make it through the summer. It’s been fun, guys.
Anyone else out there in charge of stationary at their store? If so, how do you manage all the repacks and combos? I had about 12 repacks today and probably just as many combos if not more. How do you manage pushing all of it as quickly as possible? I usually start off in the first party supply aisle, pushing everything there from a couple of the boxes. While doing this I also work on sorting the repacks, putting say all the pens and items from that aisle in one, the middle aisles in another, and other party items in another. I think I had 2 or 3 repacks filled with just pens. Is this how you sort/push products or have you found a faster way?
If you have time to presort all the repacks before you take them to the floor it can help alot.
 
Joined
Jun 25, 2018
Messages
120
Anyone else out there in charge of stationary at their store? If so, how do you manage all the repacks and combos? I had about 12 repacks today and probably just as many combos if not more. How do you manage pushing all of it as quickly as possible? I usually start off in the first party supply aisle, pushing everything there from a couple of the boxes. While doing this I also work on sorting the repacks, putting say all the pens and items from that aisle in one, the middle aisles in another, and other party items in another. I think I had 2 or 3 repacks filled with just pens. Is this how you sort/push products or have you found a faster way?
Before when I was salesfloor I used to own the whole b section which consists of Stationery and Kitchen but I only did High B mostly it was insane repacks every time. The way I did it in my shifts was being a god I came in at 8 am was clean by 1pm with everything including autofills which backroom just brings it to the salesfloor. I never sort anything just push sweating like hell simply rush.
 
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