MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.


Results are only viewable after voting.
Joined
Apr 13, 2013
Messages
568
still haven't seen this and its been 45 days since this tweet ... whats goin on ???? its 2019 why are trucks loaded like its 1971 ??
Because we as a company don’t know jack about logistics.

And to do this we would need to redo our DCs. This is a pipe dream. An unrealistic pipe dream that would drive us to ruin should we try it.
 
Joined
Nov 20, 2018
Messages
8
still haven't seen this and its been 45 days since this tweet ... whats goin on ???? its 2019 why are trucks loaded like its 1971 ??
I ended up going to this store when I was in NY in March. The store was clean and well stocked. That being said, Target probably works to make Lower Manhattan stores appear pristine - this one even has a Chobani Yogurt Cafe. Obviously this works at a store of this size. In contrast, there are 20 Targets in the state I work in. Just 2 could be considered small-format/not normal size. One of them only opened last Fall.
 

band_rules16

Former Wave Master
Joined
Jun 10, 2011
Messages
470
Yep. I'm still waiting on this too. They forgot to post the second truck that sits there for days because it was a double and there aren't enough hours to unload both.

Hours are 100% going down. The “being allocated to different workcenters” is bs. This time last year we were at 3900-4200 hours now we are around 2800-2900
I'm not sure ours are going down, but my ETL told me she wanted me full time this summer. I almost laughed in her face...Target never gave me full time in the summer before. I told her I have a seasonal full time position and I would be keeping my usual 15-20 hours a week from the school year.
 
Joined
Jun 11, 2015
Messages
245
The entire point of modernization is efficiency (though that should be in quotations, for obvious reasons). Why? To do more with less. Of course hours are going to go down. That's the goal.

You can have less cashiers when everyone can cash, for example. Compared to last year, we're at ~500-600 less hours each week, sometimes more. The trucks are all the same size as they were before, so the workload hasn't changed. We're just given less hours to actually do it.
Exactly, I don't think it takes much to see that that was the end goal here.
 

Fyi

Joined
Jan 21, 2014
Messages
175
The point here is that modernization didn’t take hours away. So show me what your payroll was a year ago. Not 2011. Every time target “simplifies” a process they take away payroll. For ex: We don’t have to pull stupid caf batches all day long anymore. That got ridiculous years ago and it was always backstock.
So of course hours are less today than 2011.
Like I said, in 2018 we had at least 1000 more hours in May. The workload has not gotten any smaller, the processes are less efficient the trucks are bigger and more frequent.

The 2011 numbers was just to show that it’s a trend and hours never come back once they are gone.
 
Joined
Jan 23, 2019
Messages
377
I cant speak for last year but back in March and first part of April I was scheduled for 20 hours but was often times working about 30 or more hours per week because my TL asked me to stay late. My TL even told me he wanted to stay scheduling me for longer shifts. Those longer shifts appeared on a schedule for a few hours and then they were changed back to my normal 4 hours. We are also very rarely allowed to stay late now that we are a little further along with modernization. It's almost impossible to do the unload, push u boats with 6 or more repacks plus casepacks, and do blackstock all in 4 hours unless it's a small truck
 

SurefireWolf

Team Member
Joined
Nov 4, 2016
Messages
81
From that video, it looks like corporate wants there to be those cart things, organized by department, on each truck so team members can simply take theirs and work it out. And I am going to also assume that they want this for every single truck, and not just for special occasions like a store's birthday. Let's go through what all that would entail:

1. In order to be even remotely accurate, each store would have to be zoned 100%, and have all counts accurate. None of this garbage of 0 on floor, 0 in back, 6 on hand, with 12 actually on the floor. Or 6 on floor, 0 in back, 6 on hand, 0 actually on the floor.
2. Those carts take up a lot of room. When we get trucks, they are generally packed to the brim. The people who work at the distribution centers are Tetris masters, and I'm being serious about that. In the video, there was a lot of unused space above the carts, as well as the carts themselves, and the space between them. We would get less product this way.
3. Somebody would have to de-box all of that. 1800 Targets * ~2000 piece truck = 3,600,000 boxes. Every single day. DCs simply couldn't handle that.
4. And even if they magically could, in addition to sorting amongst all of the stores, they'd also have to sort departments as well. Clearly, every store is exactly the same and never have pogs setting or remodels.
5. If we assume that stores get a 1:1 ratio to items sold, that still doesn't account for theft or mispicks. Because mispicks would totally still be a thing here; only difference is instead of the labels being wrong, it would be the DC thinking they sent us something they did not.

I don't feel like going on about this any more right now, but that looks like something that could only happen in Imaginationland. Unless it was backed up with such an absurd amount of money that Target would go broke within a month assuming they were serious about trying it.
 

Dapper

TPS
Joined
Dec 16, 2018
Messages
79
From that video, it looks like corporate wants there to be those cart things, organized by department, on each truck so team members can simply take theirs and work it out. And I am going to also assume that they want this for every single truck, and not just for special occasions like a store's birthday. Let's go through what all that would entail:

1. In order to be even remotely accurate, each store would have to be zoned 100%, and have all counts accurate. None of this garbage of 0 on floor, 0 in back, 6 on hand, with 12 actually on the floor. Or 6 on floor, 0 in back, 6 on hand, 0 actually on the floor.
2. Those carts take up a lot of room. When we get trucks, they are generally packed to the brim. The people who work at the distribution centers are Tetris masters, and I'm being serious about that. In the video, there was a lot of unused space above the carts, as well as the carts themselves, and the space between them. We would get less product this way.
3. Somebody would have to de-box all of that. 1800 Targets * ~2000 piece truck = 3,600,000 boxes. Every single day. DCs simply couldn't handle that.
4. And even if they magically could, in addition to sorting amongst all of the stores, they'd also have to sort departments as well. Clearly, every store is exactly the same and never have pogs setting or remodels.
5. If we assume that stores get a 1:1 ratio to items sold, that still doesn't account for theft or mispicks. Because mispicks would totally still be a thing here; only difference is instead of the labels being wrong, it would be the DC thinking they sent us something they did not.

I don't feel like going on about this any more right now, but that looks like something that could only happen in Imaginationland. Unless it was backed up with such an absurd amount of money that Target would go broke within a month assuming they were serious about trying it.
Pretty sure it's been mentioned it's only for Express stores, and very small format stores. Almost no other stores would be realistically getting this anytime soon (specifically for the reasons you said).
 
Joined
Apr 30, 2019
Messages
173
A speed ID will not be part of the new POS software— touchscreen only.
Wow, not sure what to say. Not convenient for front-end "guest advocates" (cashiers) who need to log out to go to the racetrack when their lane is empty, then log back in without a speed ID. "Modernization??"
 

Times Up

Formerly PassinTime
Joined
Sep 13, 2017
Messages
2,041
Wow, not sure what to say. Not convenient for front-end "guest advocates" (cashiers) who need to log out to go to the racetrack when their lane is empty, then log back in without a speed ID. "Modernization??"
Or for the advocates at SCO that have to log in to process coupons, remove a double scanned item, and check on all of the things that Karen needs help with.
 
Joined
Feb 27, 2015
Messages
1,877
Your hours were reallocated to the depts and the depts are not doing their signing. That’s on the store and the team. The hours are still there. They just aren’t set aside for signing specifically.
Really? Now what department hangs FOS signing? Front end? And what department breaks down and sorts the pallets?
 
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Joined
Nov 27, 2015
Messages
1,887
Of all the complaints we could have that is a really dumb one. I can type my team member number in just as quickly as I can scan a speed id. Anyone who spends more than a few days at the front should be able to type their numbers in very quickly.
Yeah. I haven't used a speed ID in forever. For awhile, we were actually encouraged not to use them bc easier access for thieves.
 
Joined
Jan 23, 2019
Messages
377
Something that I thought about today. Wouldn't it make more sense to push autos and the truck unload before doing EXFs and audits? My store is having us do EXFs first but I feel like it takes longer to scan lows and outs at the beginning because then you need to see if it was delivered or pulled that morning. Maybe there's just something I don't know about
 
Joined
Feb 18, 2016
Messages
1,775
The entire point of modernization is efficiency (though that should be in quotations, for obvious reasons). Why? To do more with less. Of course hours are going to go down. That's the goal.

You can have less cashiers when everyone can cash, for example. Compared to last year, we're at ~500-600 less hours each week, sometimes more. The trucks are all the same size as they were before, so the workload hasn't changed. We're just given less hours to actually do it.
I can tell you right now that everyone does not cash in my store. I can call for backup and it might be the one general merch person who responds. So much for all the other team members on the floor not helping the front.
 

Sloth

Market
Joined
Jun 13, 2017
Messages
616
I can tell you right now that everyone does not cash in my store. I can call for backup and it might be the one general merch person who responds. So much for all the other team members on the floor not helping the front.
I can understand that though.
GM Experts are given a massive workload and no time to do it in. When it gets busy in the front, why should they drop everything they're doing and help out? Is the front going to help them with backstock later? Or push? Or zoning? No. How is that fair?

When it comes to reviews, saying you were never able to complete your workload because you were always up front helping out isn't an excuse. It won't get you that DEO, because your area on the floor looks like shit, you're two revisions behind, and you still have truck push in the back. In terms of self-preservation, it's best to just ignore those calls for backup unless you're specifically called by name to go up.

Honestly, regular TMs should never be the ones going up to help out the front. It makes zero sense. Send the ETLs up. What's the ETL-HR doing? What's the SD doing? Sitting in their offices? They should be on the lanes when it's busy. Leadership should be on the lanes.

The TMs actually doing work should be left to do their work. If they're trained properly, there's no need to constantly supervise them, so the TLs and up should be free to answer those calls for backup.
 
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seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,399
GM Experts are given a massive workload and no time to do it in.
True. True.

Is the front going to help them with backstock later? Or push? Or zoning? No. How is that fair?
Yes. If you help us. I'm OPU. My hours come from guest services. I help GM all the time between picks. If my day is really slow, I'll go the a GM TL and ask if they have anything they need done. But, normally, I'm doing your reshop, zoning up your aisles, or auditing your outs.

I, however, can also be quite petty. Those GM TMs who do not answer calls to help the front end don't receive very much of my help, if any. People who have a team attitude get help from team members. People who don't have that attitude, well, sorry, I think I saw a couple of abandoned carts in rear seasonal I really have to wrangle up. By the way, your reshop bin is overflowing.
 

REDcardJJ

Service and Engagement TL
Joined
Sep 18, 2017
Messages
2,094
i don't get why a store would schedule someone to pick orders using Service Desk hours which aren't actually earned or allocated for picking orders
 

Sloth

Market
Joined
Jun 13, 2017
Messages
616
i don't get why a store would schedule someone to pick orders using Service Desk hours which aren't actually earned or allocated for picking orders
Yeah. OPU should fall under Fulfillment, which is under GM.

Should, anyway. It seems like stores aren't all on the same page.. which is funny, because that's exactly what Modernization was supposed to prevent. But hey, that's what happens when there's little to no real communication or details on how to implement the new changes. Just a massively long list of things you can't do.
 

Proficient

Fulfillment Expert
Joined
Jun 25, 2018
Messages
151
Something that I thought about today. Wouldn't it make more sense to push autos and the truck unload before doing EXFs and audits? My store is having us do EXFs first but I feel like it takes longer to scan lows and outs at the beginning because then you need to see if it was delivered or pulled that morning. Maybe there's just something I don't know about
Your store is funny leadership might be one of those that know shyt about logistics. Its always zone first push truck push autos then you can scan outs and lows. Above all is guest first nothing is more important. It doesn't matter if you got vehicles in your aisles or lots of freight/tasks to do ofc if your not Fulfillment xD if they call for guest first must respond.
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,399
i don't get why a store would schedule someone to pick orders using Service Desk hours which aren't actually earned or allocated for picking orders
According to my HR, there was a pilot for doing exactly that. It was one of many different modernization pilots. Some pilot stores got some of the process. Some got others. My store was part of a pilot that OPU picking hours are scheduled under guest services and the GSTLs own all the OPU metrics. This was corporate directed.

The pilots are supposed to be over. However, we don't know whether or not this one particular part of the pilot is part of the final process. HR has not been given an answer either way. With our hour allocation that comes through from above it makes perfect sense to keep doing it this way. We have the hours to have more than full time coverage at the front end for OPU and the rest of the front end is doing well hour allocation wise except for cart attendants. We are well short of the necessary hours for GM to do everything they need to do though.

tl;dr it just makes sense for my store to use GS hours for OPU instead of GM hours and corporate won't tell us if we're doing it wrong despite being asked repeatedly by HR.
 

seasonaldude

Hitting All Items Scanned
Joined
Oct 3, 2018
Messages
1,399
@seasonaldude, I got your back. Just put the reshop where I can see in the main racetrack, please. I will get them for you. I don’t like having extra carts of reshop.
Nah. Since I know you'll help out other workcenters and pass me a beer when needed, I'm not leaving an eyesore in your zone. I'll get your reshop and backstock what doesn't fit. I got ya.
 
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