MEGATHREAD 2018-2019 Store Modernization Megathread

[OPINION] How do you feel about these changes?

  • I like them.

  • I dislike them.

Results are only viewable after voting.
I will not bitch, I will not complain, for I have been assimilated into modernization, now I will take my masters job as he/she has failed. I will outlast all and I shall perceive lol ! And as your job is eliminated I shall quietly laugh and promote the weak and disabled and the old and I will laugh quietly because you are not a leader but a follower !!! And you have failed.
 
The funny thing is that so many of the "A" squad who wre initially made DBOs, but given less than 30 hours a week to do the job, have quit. So, now my store is having to give the "B" squad who had been getting even fewer hours 40 hours per week. No this has not resulted in more things getting done. The "A" squad was the "A" squad for a reason. They got more done in a lot less time.
 
Yes exactly, but the final result will be termination for you have failed in motivating your team, the survivors will pick up the pieces, and the end result will be eliminating the head of the snake as payroll must be cut even more to reach the 15 threshold. Who will go next? I have no hours but you have 40 and still have failed so the modernization takes the next step. Tl are obsolete, etl will be after that, sd will be a figurehead who can be replaced also in the prime directive of 15 an hour. You can only cut so much out of the grunts, then it must move up the ladder.
 
happygoth said:
Ummmm... zoning and reshop equals not being as productive? That hurts - I honestly feel that this is the mindset of a lot of leadership and it bothers me big time. Zoning is probably the most important and most productive thing a TM can do. Speaking as someone who loves to shop and has been doing it for decades, in all kinds of store environments, I can say with certainty that a messy store is a huge turn-off. And contributing to that messiness is piles of reshop overflowing at GS and the fitting room. I feel like reshop gets no respect from most of the leaders in my store, which makes no sense to me because reshop is merchandise that is waiting to be sold, just like truck push. I can't tell you how many times I've worked reshop and there is one item left on a rack because the other four or five are in reshop hanging on an overstuffed fitting room rack or chilling at the bottom of a pile of returns at GS, getting nice and wrinkled.

As a long-time customer before becoming a TM, I absolutely noticed when the downward slide started at my store. I clearly remember walking in one weekday morning, I believe it was a Tuesday, and noticing that the store was a mess - stuff on the floor in nearly every aisle. I texted my sister and asked "What the hell is going on with Target? They used to always look great, but I'm walking around and this place is tore up!"
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Don’t misunderstand, i’m NOT saying don’t zone. Speaking from experience I zoned seasonal for 8 hours and the next day it barely looked better than it did prior. What I mean is zoning can be done while pushing and while doing re-shop. I see zoning alone as an unproductive use of time when something else can also be getting done. Ever see an aisle after it was freshly set - perfectly zoned and the setting got done.
 
I see the store directors as being the head of the propaganda campaign to continue community relations and nothing more. A figurehead who must produce good relations , nothing wrong with that but do you need a college degree to be a propaganda minister? I think not. They to will be replaced.
 
tellmeaboutatime said:
Exactly! If you had overnight processes, the store would be easy to shop when its open. Guests would be able to find what they need because its where it is suppose to be. The shelves would be full, straightened, signed correctly and there would be no reshop. The people that are working on the sales floor during the day would be focused entirely on the people who are shopping. The way it is now, the stores are a mess, all of the "extra HaHaHa" help are rushing around to get their assigned work done and ignoring or hiding from guests wondering if we have any more product in the back.
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You are missing the point. You are wanting employees at night AND during the day, twice the payroll, that would be nice but it is not going to happen. Corporate heard from guests that there is not an employee to be found while shopping, corporate realized the payroll was huge but not when the guests saw it so they took that payroll and MOVED it, they were NOT about to double it.
 
Zoning is a no brainer when you have always zoned. The problem is no hours for dbo's , why are pog team specialists still stealing hours when they were not even close to doing their old job of pog members. As a signing specialist I could audit them any time and they skipped so much stuff back in the day, I can not see them picking up the slack now as they always cut corners. Are pog team members still operating in other stores ? I thought they were obsolete except for big re-sets. pog specialists lol, can't even operate equipment, perhaps favoritism or just a flaw in the system. Idk
 
You will be assimilated into the collective, no free will. You will be rewarded when the system fails, do not resist, submit, for you are a future leader, omg ! Time to make a choice !
 
Trust me I am not missing the point. Why in the world would you double payroll? I am not suggesting you run with 2 full crews. Thats crazy.You actually use less payroll when the store is empty for processes. Productivity skyrockets. Turn the music on and everyone gets the job done, efficiently accurately and completely. Every morning a completely stocked, zoned store would be turned over to the very lean daytime crew. Their responsibilty would be strictly guest service. Guests do not want to be harassed by team members. They want to walk into the store find what they want or walk around and window shop. Right now most stores are sitting on tons of items in the backroom and empty locations on the floor. The whole idea of "everyone is helping guests" is laughable. The team is walking around with resting bitch face because they are so overworked. The guests are afraid to even approach them fearing for their lives. You cannot sell whats sitting in the backroom. Having everyone backstock is a giant failure. Stores trying to fill empty sales floor locations manually is defeating the entire replenishment system THIS FIASCO DOES NOT WORK. Just look at the panic that ensues when an unannounced upcoming visit is discovered! How much damn payroll do they use in 1 night trying to get the stores presentable. Target has succeeded at driving guests away from the store. Why do you think drive up and store pick up are picking up steam? No one wants to shop in the dirty, garage sale looking stores. They are throwing millions in impulse buying out the window.
 
tellmeaboutatime said:
Target has succeeded at driving guests away from the store. Why do you think drive up and store pick up are picking up steam?
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I would be curious to know what our basket size is now. Things I've overheard from guests:
"I used to like to shop here... it's the only place that wasn't filled with stuff in the aisles being put out"
"The website says you have it" (Yep.... it's on a vehicle in one of the 50 repack boxes in the backroom)
"This was the only store that was sensory friendly and had room for our clients to shop" (From a provider to disabled people with regard to music in the stores, baskets and towers and shippers now being merchandised in the racetrack and towers in many departments )
"Why don't you have an accessories department anymore? I just want to look at earrings!"
"I'm sorry to bother you... it looks like you have a lot to do today" (looking at the uboat stacked 7 feet high and the 3 bags of styrofoam hanging from it as a tm tries to "work clean" in lamps and furniture)
"I can't turn a single corner without running into someone in my way"
"If I wanted to buy it online, I wouldn't have come here. I guess I'll check online first next time"
"If it's on cartwheel, you should have it in the store. I can't use cartwheel online. That's why I came."
"Why would I use store pickup if I shop online and they'll send it right to my house? I don't ever have to come back."
"Are they trying to show us how the shelves get filled? I want them filled when I get here, not while I'm shopping."

Of course, there are others who may like the changes. I don't hear as many kudos as I do complaints, though.

"
 
Far from newbie said:
Don’t misunderstand, i’m NOT saying don’t zone. Speaking from experience I zoned seasonal for 8 hours and the next day it barely looked better than it did prior. What I mean is zoning can be done while pushing and while doing re-shop. I see zoning alone as an unproductive use of time when something else can also be getting done. Ever see an aisle after it was freshly set - perfectly zoned and the setting got done.
Click to expand...
A person can only do so much. There is a physical limit to how much a person can do in a set period of time. So you can make the store very presentable for guests, or you can do a half-assed job of it while doing other stuff. If you take stuff off a vehicle and find the right place for it, that's precious seconds times however many items taken away from making a store visually appealing to guests.

What's better from a guest's perspective - everything looking nice or everything just thrown together, with uncertainty that things are in the right place? Have you ever walked around as a guest, seeing the abandons TMs haven't gotten to shoved into spaces, what's on the shelves not neatly lined up, similar things in the space of others? It looks crappy. Do that, and then go into similar stores, and see how much more pleasant of an experience shopping is when it looks all great.
 
Tessa120 said:
A person can only do so much. There is a physical limit to how much a person can do in a set period of time. So you can make the store very presentable for guests, or you can do a half-assed job of it while doing other stuff. If you take stuff off a vehicle and find the right place for it, that's precious seconds times however many items taken away from making a store visually appealing to guests.

What's better from a guest's perspective - everything looking nice or everything just thrown together, with uncertainty that things are in the right place? Have you ever walked around as a guest, seeing the abandons TMs haven't gotten to shoved into spaces, what's on the shelves not neatly lined up, similar things in the space of others? It looks crappy. Do that, and then go into similar stores, and see how much more pleasant of an experience shopping is when it looks all great.
Click to expand...

I agree but, too much time zoning and other things don't get done. My store has decided to emphasize zoning in the morning. OK. The store is really starting to look nice and shoppable. Just ignore all of the empty spaces on the shelves and all the unpushed freight in the back. We're rolling more than half the truck some days now.

It's almost like we'd be better off having one person push freight and another person zoning. Like TMs who specialized in those things.
 
Tessa120 said:
A person can only do so much. There is a physical limit to how much a person can do in a set period of time. So you can make the store very presentable for guests, or you can do a half-assed job of it while doing other stuff. If you take stuff off a vehicle and find the right place for it, that's precious seconds times however many items taken away from making a store visually appealing to guests.

What's better from a guest's perspective - everything looking nice or everything just thrown together, with uncertainty that things are in the right place? Have you ever walked around as a guest, seeing the abandons TMs haven't gotten to shoved into spaces, what's on the shelves not neatly lined up, similar things in the space of others? It looks crappy. Do that, and then go into similar stores, and see how much more pleasant of an experience shopping is when it looks all great.
Click to expand...
seasonaldude said:
I agree but, too much time zoning and other things don't get done. My store has decided to emphasize zoning in the morning. OK. The store is really starting to look nice and shoppable. Just ignore all of the empty spaces on the shelves and all the unpushed freight in the back. We're rolling more than half the truck some days now.

It's almost like we'd be better off having one person push freight and another person zoning. Like TMs who specialized in those things.
Click to expand...
In a perfect world, day shift is zoning while pushing truck, night shift is zoning while pushing reshop, and fitting room is covered open to close, sorting reshop while pushing mens truck and reshop, and zoning mens, clearance and athletic/sleepwear.

In the current Target ideal world, dayside pushes truck and zones. Morning mens is supposed to push all reshop, then sort reshop and possibly push mens truck. Closing mens should sort reshop, zone mens, clearance, athletic/sleepwear, and push mens reshop. Minimum 4 hour gap with no one assigned to fitting room. Closing TMs continue to push truck while zoning.

In the REAL world, dayside pushes truck without zoning, because if they did more than a cursory zone, they would only get half as much push out. Morning Mens person comes in to several carts of sorted reshop and a few not sorted. Pushes one or two carts to make room for the stuff not sorted and gets called to pick up more at GS as soon as one cart is processed. Gets no push done. Minimum four hours before closing mens/fitting room person comes in. Closing floor TMs finish up a cart/rack of push and start zoning because store is trashed, and push maybe half a cart of reshop. Closing mens comes in to completely full go back racks at fitting room, stalls full of clothes and hangers, crap all over FR table. They sort and sort and sort some more, then stop to zone mens and if lucky, get to push some mens reshop and pick stuff off the floor in athletics/intimates. Also if lucky, RTW takes care of clearance.
 
In a world where tm's are not allowed to have any vehicles on the floor other than the one they are pushing, what are you doing with the enormous amounts of strays, stuffed, and broken stuff you find while pushing/zoning? When they call to pick up reshop from the front, are you taking your uboat to the back to hopefully find an empty vehicle to pick up the reshop? (mostly large items so it's "overflowing" all the time) I feel like all I do is run to the back then run to the front then push some freight then run to the back then run to the front.... The inefficiency is killing me.
 
Rarejem said:
I would be curious to know what our basket size is now. Things I've overheard from guests:
"I used to like to shop here... it's the only place that wasn't filled with stuff in the aisles being put out"
"The website says you have it" (Yep.... it's on a vehicle in one of the 50 repack boxes in the backroom)
"This was the only store that was sensory friendly and had room for our clients to shop" (From a provider to disabled people with regard to music in the stores, baskets and towers and shippers now being merchandised in the racetrack and towers in many departments )
"Why don't you have an accessories department anymore? I just want to look at earrings!"
"I'm sorry to bother you... it looks like you have a lot to do today" (looking at the uboat stacked 7 feet high and the 3 bags of styrofoam hanging from it as a tm tries to "work clean" in lamps and furniture)
"I can't turn a single corner without running into someone in my way"
"If I wanted to buy it online, I wouldn't have come here. I guess I'll check online first next time"
"If it's on cartwheel, you should have it in the store. I can't use cartwheel online. That's why I came."
"Why would I use store pickup if I shop online and they'll send it right to my house? I don't ever have to come back."
"Are they trying to show us how the shelves get filled? I want them filled when I get here, not while I'm shopping."

Of course, there are others who may like the changes. I don't hear as many kudos as I do complaints, though.

"
Click to expand...
Sales have increased, not fallen.
 
Rarejem said:
In a world where tm's are not allowed to have any vehicles on the floor other than the one they are pushing, what are you doing with the enormous amounts of strays, stuffed, and broken stuff you find while pushing/zoning? When they call to pick up reshop from the front, are you taking your uboat to the back to hopefully find an empty vehicle to pick up the reshop? (mostly large items so it's "overflowing" all the time) I feel like all I do is run to the back then run to the front then push some freight then run to the back then run to the front.... The inefficiency is killing me.
Click to expand...
Stuff found in the wrong spot in Softlines ends up in whatever rack or tiered cart the TM is pushing, then brought to GS to put in reshop. FR person puts misplaced stuff in a cart or basket and brings it to GS.

When picking up reshop, most folks bring an empty tiered cart with them - not sure if hard lines removes the cart they are working on, but Softlines keeps theirs on the floor since reshop is brought to the fitting room. They just drop off the cart and go back to what they were doing.
 
Rarejem said:
In a world where tm's are not allowed to have any vehicles on the floor other than the one they are pushing, what are you doing with the enormous amounts of strays, stuffed, and broken stuff you find while pushing/zoning? When they call to pick up reshop from the front, are you taking your uboat to the back to hopefully find an empty vehicle to pick up the reshop? (mostly large items so it's "overflowing" all the time) I feel like all I do is run to the back then run to the front then push some freight then run to the back then run to the front.... The inefficiency is killing me.
Click to expand...
I've honestly given up. Unless something is a hazard I just leave it. If leadership thinks it looks sloppy then they can either give me the tools I need to fix it or stfu.
 

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