9 Global Issues today

Formina Sage💯

Probably still better than you at the stacker
Staff member
Administrator
Joined
May 15, 2011
Messages
1,645
#1
Just wanted to see if other stores were having the sort of issues we were today! Workbench/MAX/eHR were all down for the majority of the day. Things like Workload Planning tools and Online Planogram were all inaccessible. We could not print labels OR signs. I hear there were problems with portable printers as well, but I can't confirm that. Thankfully the PDA's all seemed to be working alright. Anytime workbench and it's associated sites go down, it's always the biggest pain in the ass...
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,813
#3
Yep, all of the above.
Pretty much brought plano to a grinding halt.
Fake till you make it on a day like this.
 
Joined
Jun 24, 2011
Messages
466
#7
I couldn't access workbench to access online planogram or TWT. When I tied in all the planograms today it wouldn't let me print labels. It sucks since a majority of the planograms were label planograms only.
 
Joined
Jul 16, 2011
Messages
778
#9
yeah happened at our store too. Last time it happened was about three weeks ago. Everytime it happens it ruins a good part of the day. I never realized other stores had this issue, I thought it was just caused by my stores bad karma. Last summer my target got struck by lightning and it brought the servers down for like a day and a half. And it fried alot of our pda/lpdas. As a result, about 3/4's of our equipment needed a battery change every ten minutes and all of our backroom times dropped down to last in the district.
 

Going with the Flow

Queen of the dungeon
Joined
Jun 8, 2011
Messages
193
#12
Us too and every time I tried to make a rain check my PDA froze in RF apps, we were able to scan for Instocks though. The receiver was unable to check in vendors either.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,884
#13
My opening GSTL said no receipt look-up, no registries, no red card applications, no alerts....I'm glad I wasn't at service desk, tho :)
 
OP
OP
Formina Sage💯

Formina Sage💯

Probably still better than you at the stacker
Staff member
Administrator
Joined
May 15, 2011
Messages
1,645
#15
The worst we've ever had it was when our entire store's network lost WAN connectivity. AKA all the registers were offline (no credit/debit/check authorization), all PDA's were down, we had to call Helpdesk on a cell phone because all the phones were dead, timeclocks were down (and it was right at the Flow team's morning half), and of course computers were useless. It was a very exciting 30 minutes or so.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#16
are LPDA alerts down too ? :[
Our GSTLs/GSAs don't even use the LPDA half of the time. They just print out the front end break schedule and put it on a clipboard. I know Spot doesn't like when we use the flashers, but it does get us change, etc. quicker than the LPDA alerts.
 
Joined
Jun 10, 2011
Messages
244
#17
Our GSTLs/GSAs don't even use the LPDA half of the time. They just print out the front end break schedule and put it on a clipboard. I know Spot doesn't like when we use the flashers, but it does get us change, etc. quicker than the LPDA alerts.
Target should make a better effort to keep the PDA alerts working if they want the cashiers to use it instead of the lights. I think the alerts have worked properly at my store maybe 1 day out of every week for a few months now. Its been called in over and over but nothing gets fixed.

I was at guest services today and I, luckily enough, had very few guests who didn't have their receipts and the ones who didn't were very understanding about the whole thing. The people who couldn't access the registries were giving me a lot of dirty looks though. Oddly enough, even though the receipt lookup wasn't working for credit/debit cards I had 2 guests do returns with gift card lookups and they both worked just fine. I almost never have guests who still have the gift card they made a purchase with so we can use it for a return and today--two in row.
 
B

Barcode

Guest
#18
0 redcards tonight!

edit: amazingly managed to get 1... Not sure if it went through though... Printed out a Redcard Suspend Slip or something, and had to jump through a couple hoops after that.... Dunno lol.
 
Last edited by a moderator:
B

Barcode

Guest
#19
Target should make a better effort to keep the PDA alerts working if they want the cashiers to use it instead of the lights. I think the alerts have worked properly at my store maybe 1 day out of every week for a few months now. Its been called in over and over but nothing gets fixed.

I was at guest services today and I, luckily enough, had very few guests who didn't have their receipts and the ones who didn't were very understanding about the whole thing. The people who couldn't access the registries were giving me a lot of dirty looks though. Oddly enough, even though the receipt lookup wasn't working for credit/debit cards I had 2 guests do returns with gift card lookups and they both worked just fine. I almost never have guests who still have the gift card they made a purchase with so we can use it for a return and today--two in row.
Theres no reason not to use the Help button alerts, because if they can't go through it will tell you to put your lane light on. Amazingly amid all the computer problems today, the LPDA alerts WERE working :)
 
Joined
Jun 19, 2011
Messages
113
#20
So what happened? Will we ever find out? :p I've never seen such a global issue cripple the entire company for more than a few hours.
 
Joined
Jun 10, 2011
Messages
244
#21
Theres no reason not to use the Help button alerts, because if they can't go through it will tell you to put your lane light on. Amazingly amid all the computer problems today, the LPDA alerts WERE working :)
True enough--it is my preference that the cashiers always try the alert first but I think our GSTLs/GSAs don't make an effort to support that plan so many of the cashiers have given up on the help button. It also doesn't help that we've had too many GSTLs/GSAs (much turnover) who respond quite slowly to the alerts so I think many cashiers flip on their lights since the light can be seen by everyone and they have a better chance of someone coming to help them even if its not the person its supposed to be.
 
Joined
Sep 20, 2011
Messages
234
#22
What I heard was the system was updating it self and crashed.

It caused issues for everyone at my store my operator couldn't print labels for rewrap the gstl's complained about hand writing things and seriously the poor guest service desk Instocks had issues scanning everytime they scanned it said system error

It made the acccerories transition not super easy yesterday morning everything is set but no labels I just feel bad for the Plano team with the electronics transition and everything I just know it's not going to be fun for them
 
Joined
Jun 24, 2011
Messages
466
#23
Today they couldn't scan the truck so flow had to push the entire truck. Did this happen anywhere else? The not being able to print labels yesterday was annoying. Luckily most of electronics was labels and today we were able to print labels again.
 

commiecorvus

Former Signing Ninja
Staff member
Moderator
Joined
Jun 10, 2011
Messages
15,813
#24
Many things were still down until about noon EST.
I know they were going to have to stay late to finish the schedule.
 

mrknownothing

purveyor of things
Joined
Jun 10, 2011
Messages
10,151
#25
The worst we've ever had it was when our entire store's network lost WAN connectivity. AKA all the registers were offline (no credit/debit/check authorization), all PDA's were down, we had to call Helpdesk on a cell phone because all the phones were dead, timeclocks were down (and it was right at the Flow team's morning half), and of course computers were useless. It was a very exciting 30 minutes or so.
And I thought it was bad when the registers weren't taking off 5% for RedCards. We had to calculate 5% of the guest's total (with or without a calculator) and manually put in a Target coupon for that amount (they were later reimbursed anyways - go figure). As you can imagine, we had to get a lot of GSTL overrides because guests decided to buy tons of stuff that day.
 
OP
OP
Formina Sage💯

Formina Sage💯

Probably still better than you at the stacker
Staff member
Administrator
Joined
May 15, 2011
Messages
1,645
#26
Today they couldn't scan the truck so flow had to push the entire truck. Did this happen anywhere else? The not being able to print labels yesterday was annoying. Luckily most of electronics was labels and today we were able to print labels again.
Yep our PUSH application was down. Well I don't know if it was that or ADCI but regardless, we had to push everything as well. 2700 pieces, yay! We weren't able to print labels today until about 5:00am CST
 

MrMrIce

Cart Attendant
Joined
Jun 11, 2011
Messages
325
#27
And I thought it was bad when the registers weren't taking off 5% for RedCards. We had to calculate 5% of the guest's total (with or without a calculator) and manually put in a Target coupon for that amount (they were later reimbursed anyways - go figure). As you can imagine, we had to get a lot of GSTL overrides because guests decided to buy tons of stuff that day.
Whenever this happens, our GSTLs tell the cashiers to just do the target coupons in increments of $5 so they don't have to be bugged every time someone uses a redcard.

So say someones 5% of is suppose to be $7.50
You would enter a target coupon for $5 then another for $2.50

Atleast in my store that is what they do.
 
B

Barcode

Guest
#28
I heard that last night they had to push the entire truck.

GSTLs have been handwriting the break schedules too since MAX FSTL is down.
 
Joined
Oct 3, 2011
Messages
7
#29
Interesting! My store *always* hand writes the front end break schedule. The GSTL does it first thing in the morning and we follow it pretty much exactly for the rest of the day.
 

talan123

Team Member/Troll
Joined
Jun 16, 2011
Messages
652
#30
Hmm...

Yesterday, the system was down for our store until we were leaving at around 11PM, things seemed to kick back to life.

This is what happens when people start to believe in the whole "cloud" thing.
 
Joined
Jun 15, 2011
Messages
15
#31
We couldn't process damages last night. When people payed their redcard bills, it took forever for the receipt to print out. One of the registers kept freezing for change for purchases. Crazy night, luckily it wasn't to busy. :music:
 
Joined
Jun 30, 2011
Messages
128
#32
Today they couldn't scan the truck so flow had to push the entire truck. Did this happen anywhere else? The not being able to print labels yesterday was annoying. Luckily most of electronics was labels and today we were able to print labels again.
yup 2500 push all to the floor
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,884
#33
My friend at SD said it was horrible - she couldn't do receipt look-up (& we get a LOT of those), couldn't pull up registries, couldn't defect out items, no merch loc, no credit apps - absolute nightmare. I'm glad I was cashiering for the most part.
 
B

Barcode

Guest
#34
Interesting! My store *always* hand writes the front end break schedule. The GSTL does it first thing in the morning and we follow it pretty much exactly for the rest of the day.
We print the MAX FSTL break list, then write in breaks .. Having no grid to start with sucks lol :(
 
Joined
Jul 4, 2011
Messages
32
#36
This is what happens when people start to believe in the whole "cloud" thing.
Unfortunately, the off-site data storage is necessary for Target. I mean, there's no way every store can house all the data of the entire company (in terms of storage space--as far as data accuracy would go, that would make it infinitely more impossible), so those things that were down--receipt lookups, planogram info, etc--in order to be accessible to all stores just have to be like they are. And honestly, it's usually very stable, so it's really a non-issue. You just have fringe cases like this every once in a while--but that goes for pretty much all technology.

Now, on the other hand, they could seriously use with a massive overhaul of the system to make it actually function like they say it will when it is online. -.-
 
B

Barcode

Guest
#37
Wonder how many servers it takes to run active directory to contain credentials for Target's 355,000 employees.... Sheesh lol.
 
Joined
Jun 8, 2011
Messages
25,239
#39
Did anyone noticed that there was no pending deposits for the spot checks today? I know we get paid on Friday. I am able to see normally on Thursday's in my bank acct has pending.
Hmmmm, interesting.
 
Last edited:

lovecats

Free At Last!
Joined
Jun 9, 2011
Messages
1,109
#40
Did anyone noticed that there was no pending deposits for the spot checks today? I know we paid on Friday.
I am able to see normally on Thursday's in my bank acct has pending.
Hmmmm, interesting.
I usually can't see mine until Friday anyway. I was off on Tuesday and didn't have to be in until 12:30 yesterday so it was pretty much back up already. I'm SO glad I wasn't there for all that.
 

redeye58

Hasta Ba Rista, Baby!
Joined
Jun 9, 2011
Messages
17,884
#41
We print the MAX FSTL break list, then write in breaks .. Having no grid to start with sucks lol :(
Actually, you can use an LPDA. Some tricks I learned from my GSTL when the LPDA system first rolled out:
Go to the home list, hit schedule, then guest services (cashier, SD, CA, GSTL, cash off, etc) & specialty (photo). You can even do the next day's by hitting the tab in the upper RH corner that says "today". Click it & it goes to "tomorrow".
You can also use it to verify cashier breaks. When we had a few that took long breaks, the GSTL would click on their tab as soon as they left the lane & it gives a "due back by" time. She'd show it to the tardies until they got the message (if ever).
If the entire system is down, tho, that sucks but ours was still abled during the last few days according to my GSTL.
 
Joined
Jul 1, 2011
Messages
2,712
#42
The only printer that was working in our store was in AP??? In the pharm, our order didn't go through so we were COMPLETELY out of z-packs as of 8 pm last night) and we couldn't pull any reports, which meant I got to go through the bins and pull the RTSs by hand...THAT was fun...According to McKesson, our order DID process Wed morning, but too late for them to get it to us. They also were unable to get us a printout of exactly WHAT we ordered so chances are we are getting a HUGE order today (thank goodness I'm not working today ;))
 
OP
OP
Formina Sage💯

Formina Sage💯

Probably still better than you at the stacker
Staff member
Administrator
Joined
May 15, 2011
Messages
1,645
#43
Wouldn't surprise me if Target has a warehouse dedicated to just that.
Target owns three datacenters in various areas of the country that are all replicas of each other, for parallel computing and redundancy. These are home to all HOST data and applications, along with Windows based applications like Active Directory and such.

As far as what data stores contain, there is some sort of push from HOST to store and vice versa that happens nightly. I think this applies to POS data and price changes/correcting retails/hardlocks and things of that nature. And truck manifests.
 
B

Barcode

Guest
#44
Target owns three datacenters in various areas of the country that are all replicas of each other, for parallel computing and redundancy. These are home to all HOST data and applications, along with Windows based applications like Active Directory and such.

As far as what data stores contain, there is some sort of push from HOST to store and vice versa that happens nightly. I think this applies to POS data and price changes/correcting retails/hardlocks and things of that nature. And truck manifests.
Yep. After the store closes, the POS Registers run VERY slowly... Must be doing a sync with the corporate servers or something.
 

planoguy

Sr Team Lead
Joined
Jul 9, 2011
Messages
41
#45
I usually can't see mine until Friday anyway. I was off on Tuesday and didn't have to be in until 12:30 yesterday so it was pretty much back up already. I'm SO glad I wasn't there for all that.
We don't get paid until next Friday, so there wouldn't be a pending deposit this week....
 

Jettajunky

Ex-Front End Bangarang!
Joined
Sep 15, 2011
Messages
132
#47
We all don't get paid the same week. There's schedule A and B. Depends on what schedule you're on to which week you get paid.
 

talan123

Team Member/Troll
Joined
Jun 16, 2011
Messages
652
#48
Our county now has six data centers with a seventh one being built nearby. Apparently $0.50 a megawatt during off peak hours is just too good to lose.
 
Joined
Jun 10, 2011
Messages
76
#50
If anyone place a food order for pfresh on tuesday, did your order happend to get screwed up? in my case i placed an order on tuesday when the system was acting stupid and i got my delivery on thursday and nothing that i order actually came in...like i got things that i do not sell that only super target sells. Also it did not showed up on the CUT report and so it looks like im heading towards a empty sat. just wondering if im the only one that had this issue...
 
Top