OK I'm failing to see why you would cram all their things into one bag, and then dump them out. How would that make you feel as a guest? I understand checking the product to match the coupon, but if they end up not buying the items then you're just damaging merchandise. Also to note reselling, in most cases, isn't illegal, and distinguishing between those who resell, donate, share, are buying for others in general, or just have a large family is virtually impossible. You shouldn't take invalid coupons, but taking excitement in causing them trouble does seem counter productive. I've been the one getting coupons, and giving, so I can see both sides. Not only does it delay us, and the line, but being that person causing the hold up is embarrassing. Most people that coupon couldn't afford to live without couponing so treating them poorly will only embarrass them further. At least they're not spending government money, they're taking money from big corporations who have CEO's that make millions. I once had a cashier tell me that "one per purchase" meant I could only use one coupon on my entire order. I had another try to refuse my coupon because my item wasn't pictured on it, despite it saying "ANY Xbrand product". I've had cashier's say they couldn't accept my coupon because it exceeded the price of the product, despite the policy saying otherwise. When you run into cashier's who don't understand their own policy you have to have a stand firm attitude. It doesn't help that different stores have their own policies. I heard that many different stores are going to stop taking the printable coupons because of all the fraud. Takes a couple bad apples to ruin the whole bunch. If they try to give you expired ones tell them to troops overseas, they can still use them lol. Some people are unreasonable and should be shut down, but not all are crazy. I wish they would fully verse all cashier's on proper coupon acceptance and how to spot fraud, maybe fewer of us would end up jaded.
Allow me to clarify. When I put all 20 of your boxes of Tylenol and whatever else into one bag, it's usually because I've been warned of you before you've even entered my lane, because based on the items you have I already know what coupons you're gonna try and use, and because, from experience, I've had couponers where I carefully bagged all theirs stuff, and this just wasted more of my time and energy since it gets dumped in reshop anyways. Furthermore, it's much easier to root through one bag than 20.
No merchandise is damaged, I don't literally dump. I usually just take the bag and pull all the contents back out. And even so, the products aren't particualy fragile.
That said, I absolutely do not care one bit of that makes the guest feel bad. Because while resale isn't illegal, coupon fraud is, and I lose any respect I have for them as a human being, let alone a shopper, when they start trying to scam the system. Yes, I do take a perverse joy in shutting down an asshole at work. I spend 99 percent of my day gritting my teeth and being polite, so it's very cathartic. I'll own it, it may not be the most desirable human trait in the world, schaudenfraude, but alas.
I'm also gonna throw out there, trying to defend couponers scamming by saying "at least they're taking money from big corporations" is foolhardy. These people are committing coupon fraud, they don't deserve defense or protection, and when the stores lose money because so many couponers, do you think the CEO and boardroom responds with policy or change that helps or hurts you as a cashier? They are indirectly robbing you as well, and on top of it, if you let enough of them though, I'm sure you could work up to a CCA or coaching, which directly impacts your job and livelyhood in a negative way.
I was actually less jaded before I was taught about coupon fraud, I probably let a couple of real fraudulent people through. I do agree with you, they should teach cashiers more, I didn't get any instruction until after six months of working.
