Service & Engagement Can I speak to a manager?: A front end thread

[RTCry]

Guests love it here, too! It is incredibly useful on the weekends and when you have that one guest who refuses to use SCO.

 

[Frontlanegirl]

How is Line-Busting going for you guys?

Huh?

 

[Frontlanegirl]

Still nothing like that at our store. Asked for the mycheckout over the walkie and was chewed out because apparently we don’t do that anymore and no one told me ???

You know...Target and lack of communication. I use it frequently at GS.

 

[RTCry]

Huh?

Using the My Checkout device to check guests out.

 

[Marcellow]

How is Line-Busting going for you guys?

It’s going okay but it’s glitchy at times and when it stops working, you can suspend it but it only works on another zebra - you can’t scan it on a register.

 

[RTCry]

It’s going okay but it’s glitchy at times and when it stops working, you can suspend it but it only works on another zebra - you can’t scan it on a register.

Agree about the glitches. I wish our Wi-Fi was better. Target should invest in IT big time.

 

[can't touch this]

I assume by "line busting" they mean adding payroll for front end? Because that's how I'd bust those lines if they were mine to bust

 

[REDcardJJ]

It’s going okay but it’s glitchy at times and when it stops working, you can suspend it but it only works on another zebra - you can’t scan it on a register.

you will be able to suspend and retrieve on new pos when that rolls out

 

[can't touch this]

Lollin at "new POS" ... seems we've been getting quite a few of those lately

 

[ConfusedCashier]

How is Line-Busting going for you guys?

We push it until we hit our goal, then put it away

 

[gsa4lyfe]

Lollin at "new POS" ... seems we've been getting quite a few of those lately

Because every store will have it by the end of the summer

 

[Amanda Cantwell]

Mobile Chdckout is the biggest waste of time ever and I’ve never seen used at my store once but mycheckout (order online) is popular and guests like it

 

[gsa4lyfe]

Mobile Chdckout is the biggest waste of time ever and I’ve never seen used at my store once but mycheckout (order online) is popular and guests like it

It’s good for high volume stores. We used it a ton Q4 and fitting busy weekends. We have 8 and we’re a early rollout store for it. Granted it does crash too much but definitely helps when it’s crazy busy

 

[REDcardJJ]

we're going "from transactions to guest interactions" when new POS launches lol

someone got paid a lot of money to write that phrase down

 

[Dog]

My team refuses to use mobile checkout which makes it hard to make it to our measly goal of 3 uses per day if no one else will use it except me. I set the whole thing up on a little cart with the printer and some bags and put it next to self checkout so the SCO person can bust lines but they just won’t approach people. :< my other GSAs won’t back me up on trying to get people to use it either. I think the team is hesitant due to it crashing a lot :/

 

[REDcardJJ]

i don't get why i'd use it in front of store when i'm literally SURROUNDED by actual checklanes that don't crash and can take cash payments

 

[gsa4lyfe]

i don't get why i'd use it in front of store when i'm literally SURROUNDED by actual checklanes that don't crash and can take cash payments

Busy stores where every register is open and there’s a line wrapping all the ya down to market (30ish aisles). Speaking from experience on a normal Saturday September-December and the holiday weekends

 

[PackAndCry]

i don't get why i'd use it in front of store when i'm literally SURROUNDED by actual checklanes that don't crash and can take cash payments

Well, don't worry, once POS 2.0 rolls out, you won't have to worry about the registers not crashing.

 

[Dapper]

We make our goal by forcing every tm buying lunch to check out with the GSA - helps boost numbers really easily.

 

[Hope4Future]

Break sheets are only used on TGiving in my store. We also don't know when our break is going to be so there's nothing to memorize.

We are asked/told to go on our 15 (no one is scheduled long enough for a meal other than the GSTL and maybe GSA) when there's a break in the flow of guests.

Now our GSTL/A try to send us about midway through our shift, but that's difficult if there's only 1 cashier on duty at the time.

I guess that from now on, our store will be more like your's and GoodyNN's. I mean break sheets do help to organize coverage, but our front end hours have been so lacking lately that just making up break times on the fly is better and more convenient for our GSAs/GSTL.

 

[Dog]

We make our goal by forcing every tm buying lunch to check out with the GSA - helps boost numbers really easily.

They mostly pay cash at my store XD

 

[GoodyNN]

I guess that from now on, our store will be more like your's and GoodyNN's. I mean break sheets do help to organize coverage, but our front end hours have been so lacking lately that just making up break times on the fly is better and more convenient for our GSAs/GSTL.

Don't get the wrong idea, we're not making it up on the fly. The opening GSTL writes up a grid for the day with approximate schedules for all breaks and meals listed, which sets breaks and meals at roughly 2 hour intervals for each TM. But we all know how much the best-laid plans can be affected by one person dragging their feet to come back, one call off, or a surge of guests and not enough salesfloor TMs coming up for guest-first.

 

[RedcardReba]

i don't get why i'd use it in front of store when i'm literally SURROUNDED by actual checklanes that don't crash and can take cash payments

Bingo

 

[RTCry]

i don't get why i'd use it in front of store when i'm literally SURROUNDED by actual checklanes that don't crash and can take cash payments

I like the fact that I can check out the one guest who has an item or two but SCO is backed up and I don’t get stuck on a register. IDK. It’s a nice option to have.

 

[REDcardJJ]

I like the fact that I can check out the one guest who has an item or two but SCO is backed up and I don’t get stuck on a register. IDK. It’s a nice option to have.

i mean, either way you’re stuck in a transaction but i get your point