Guest Services Can I speak to a manager?: A front end thread

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
739
I would start bringing my lunch to avoid this crap...there's a reason I use self-checkout, it's so I don't have to talk to anyone
I'd call the hotline for that shit. I'm not waiting for a GSA when I'm grabbing lunch. And, if the store is telling me I have to for their numbers that is working off the clock.
 

starmaster1000

Master NCR Torture Device Operator
Joined
May 31, 2018
Messages
693
Well, don't worry, once POS 2.0 rolls out, you won't have to worry about the registers not crashing.
I literally cannot wait to be on the phone with CSC after every transaction to be given a meaningless ticket number on which they never call back and even if they do, I'm not there to take the call and they hang up and close it anyway.
 

Dapper

TPS
Joined
Dec 16, 2018
Messages
77
I'd call the hotline for that shit. I'm not waiting for a GSA when I'm grabbing lunch. And, if the store is telling me I have to for their numbers that is working off the clock.
By force I just mean suggest, I didn't mean "you'll get fired if you don't". Our managers are very friendly and just like our store to make goal, they suggest us to buy lunch from the GSA to help boost numbers, but if they're busy or you don't want to, you can just go to self checkout... I just prefer it because there's usually a line at SCO so I get a friendly smile from my GSA as I buy my lunch for the day and skip the line.

Also using the MyCheckout instead of a register makes more sense in our store, since our GSA can still watch the front while checking somebody out with just a few items, and they don't get stuck at a lane because we know how much guests love going into closed lanes. And it's pretty easy to use in electronics too - back when I was in electronics, I would go unlock an item for somebody, and check them out standing right there with the item. Easy extra line busts, or easy save the sales if we don't have the item.
 

OneArmedJesus

Electronics
Joined
Jan 20, 2018
Messages
1,056
I'd call the hotline for that shit. I'm not waiting for a GSA when I'm grabbing lunch. And, if the store is telling me I have to for their numbers that is working off the clock.
That's a good way to be laughed at by anyone who picks up the phone there
 
Joined
Jul 5, 2018
Messages
91
Anyone else working at self-checkout frustrated by the fact that certain promotions won't display unless you go into store mode? For example, the women's underwear 5/$20 will still show each as $5 or $6, and I have to go into store mode to show the guest that each underwear had $1 or more subtracted. I even have to pull out my phone's calculator to show that the total is $20 for the underwear they are buying. When I started working self-checkout, I don't think there was a problem with these promotions, so I don't know why self-checkout is like this now and I can't blame guests for questioning me when the proper prices won't appear.
 

GoodyNN

Plays with strings; Bacon Number of 2
Joined
Sep 27, 2017
Messages
1,463
The manned POS sometimes shows those promotions incorrectly as well. I bought cat litter last week (BOGO 40%) and the screen showed a 20% off taken from only one box and nothing taken from the other. But they came out correctly on the receipt.
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,323
Anyone else working at self-checkout frustrated by the fact that certain promotions won't display unless you go into store mode? For example, the women's underwear 5/$20 will still show each as $5 or $6, and I have to go into store mode to show the guest that each underwear had $1 or more subtracted. I even have to pull out my phone's calculator to show that the total is $20 for the underwear they are buying. When I started working self-checkout, I don't think there was a problem with these promotions, so I don't know why self-checkout is like this now and I can't blame guests for questioning me when the proper prices won't appear.
Known issue being fixed soon.
 
Joined
Jul 24, 2018
Messages
249
Anyone else working at self-checkout frustrated by the fact that certain promotions won't display unless you go into store mode? For example, the women's underwear 5/$20 will still show each as $5 or $6, and I have to go into store mode to show the guest that each underwear had $1 or more subtracted. I even have to pull out my phone's calculator to show that the total is $20 for the underwear they are buying. When I started working self-checkout, I don't think there was a problem with these promotions, so I don't know why self-checkout is like this now and I can't blame guests for questioning me when the proper prices won't appear.
Yes.
 
Joined
Jan 16, 2019
Messages
48
Does anyone know the DPCI for the code that is on the SodaStream exchange stickers? I'm talking about the DPCI for the barcode on the sticker, not the number for the sticker itself.
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,323
Does anyone know the DPCI for the code that is on the SodaStream exchange stickers? I'm talking about the DPCI for the barcode on the sticker, not the number for the sticker itself.
I can check tomorrow if no one else gets it before then
 

SuperTarget

Service Advocate/GSTM
Joined
Aug 12, 2017
Messages
35
Stupid Question...

myGO allows us to print Order Pickup receipts on the Zebra Printer in PDF mode. How is this done on the Pickup app?
 

Dog

GSA
Joined
Jan 4, 2018
Messages
939
Can anyone explain to me how the sodastream replenishment process works? I read in the store’s weekly from last week that sodastream sales should have seen a 50-100% increase due to them being in the ad last week (which I probably should have read last week instead of this week) but that the sodastream bottles needed to be tied to a specific POG which they were not tied to at my store. We don’t have a problem keeping them in I don’t think and I tied the pog anyway but I’m wondering how it works? Are they ordered by us or an automatic replenishment process based on sales/exchanges? We don’t really have a GSTL anymore so I’m thinking I might need to worry about some of these things
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,323
Can anyone explain to me how the sodastream replenishment process works? I read in the store’s weekly from last week that sodastream sales should have seen a 50-100% increase due to them being in the ad last week (which I probably should have read last week instead of this week) but that the sodastream bottles needed to be tied to a specific POG which they were not tied to at my store. We don’t have a problem keeping them in I don’t think and I tied the pog anyway but I’m wondering how it works? Are they ordered by us or an automatic replenishment process based on sales/exchanges? We don’t really have a GSTL anymore so I’m thinking I might need to worry about some of these things
Based on sales, like regular items. AUDIT AUDIT AUDIT the number to make sure it’s accurate and you don’t get too many/run out. My store we have new GSTMs who don’t know the process so the number is always off. Also set the capacity at 36 (2 boxes) so you don’t have more (unless your store can hold more or less, adjust by 18).
 

Dog

GSA
Joined
Jan 4, 2018
Messages
939
Hmm. Be wary— you may have had one just come in and is on a uboat or whatnot. If the number is off by a multiple of 18ish, that’s usually why. Not always though.
I had looked in the back and by receiving because a GSTM was concerned about us only having a few left and didn’t see anything, scanned one with a device too to see when they had come in and it was a while ago not sure how accurate that is. When I see receiving next I’ll ask him just in case
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,323
I had looked in the back and by receiving because a GSTM was concerned about us only having a few left and didn’t see anything, scanned one with a device too to see when they had come in and it was a while ago not sure how accurate that is. When I see receiving next I’ll ask him just in case
You’re probably fine then, if it hasn’t been audited in a while it could’ve been way off
 

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
739
I had looked in the back and by receiving because a GSTM was concerned about us only having a few left and didn’t see anything, scanned one with a device too to see when they had come in and it was a while ago not sure how accurate that is. When I see receiving next I’ll ask him just in case
If it hasn't been received recently, don't bother your receiver. MyWork is accurate about dates. The ony exception is if the DC accidentally tossed another store's box on your store's truck. That does happen, but not often enough to worry about.

Your store likely has a casepack that was not properly located in the back. Auditing that out is fine. If someone finds the casepaclk, the counts can be corrected.

This is also why guest services should not be in charge of OPU. A GM TL would have told you to just audit and move on. If you don't have it, you don't have it.
 
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