gsa4lyfe

Always here
Joined
Jul 31, 2017
Messages
1,247
That is not a message to pick. Its a message that something located in the backroom that was previously processed on ePick is being requested for a guest at guest services.
MyAlert sucks in general. I love the alerts but I should be able to click on the alert and it’ll open up the body in myalert with the details. Instead it opens a random app or opens myalert and says it can’t retrieve the alert
 

Amanda Cantwell

Guest Service & Photo
Joined
Mar 27, 2017
Messages
3,315
MyAlert sucks in general. I love the alerts but I should be able to click on the alert and it’ll open up the body in myalert with the details. Instead it opens a random app or opens myalert and says it can’t retrieve the alert
@mobilelady... anything to make GFG alerts work better I'm all for
 

REDcardJJ

Service and Engagement Advocate/GSA
Joined
Sep 18, 2017
Messages
1,625
honestly i didn't even know stores still used backroom locations

lord knows we don't have the space for it
 
Joined
Nov 14, 2013
Messages
5,820
honestly i didn't even know stores still used backroom locations

lord knows we don't have the space for it
We don't either but after we pulled some really dirty tricks a couple years ago we got a valley in the back room, on a permanent basis.. One ETL still has not forgiven me for it. :)

We got it for extra large items and at 4th quarter cause we can easily fill our guest service space, and we have some large item space at GS but not nearly enough, so we have this small kind of stand alone valley in the back we claimed so we have some open stock WACO's and some spaces where we can stash TV's, bookcases, stacks of plastics or paper towels when those go on sale..
 
Joined
Feb 11, 2017
Messages
298
honestly i didn't even know stores still used backroom locations

lord knows we don't have the space for it
we still do... it’s technically supposed to be just for big items like tvs and patio sets (oh god i am not ready for that again), but certain backroom tms despise coming up to guest service so rather than just put it in one of our two closets close to guest service, they put regular items back there. they also don’t do “get for guests” for the most part especially if a certain backroom tl is there (he swears we do no work up at guest service), so we have to leave the desk unattended at times and like sprint through the store.

to get around the get for guest issue (backroom not having time to grab it), they decided to add another extremely far closet that involves us leaving the desk. guests complain about it literally every single day, but don’t tell our stl that... she just thinks were lazy.
 

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
719
So my store is moving forward further with the new OPs model starting on the two week out schedule. I was given a choice of learning to unload and sort the truck then being responsible for stocking home furnishings or well let's just say I have a week of nothing but OPU shifts to look forward to.
 
Joined
Jan 7, 2019
Messages
11
we still do... it’s technically supposed to be just for big items like tvs and patio sets (oh god i am not ready for that again), but certain backroom tms despise coming up to guest service so rather than just put it in one of our two closets close to guest service, they put regular items back there.
We have just the opposite problem. They come up to scan the printer, see there's no space, and just put it in the aisle.
 
Joined
Feb 11, 2017
Messages
298
We have just the opposite problem. They come up to scan the printer, see there's no space, and just put it in the aisle.
we had that problem and then we took pictures and complained about it and they stopped coming back there at all. my gstl and i the one night were back in the closet digging through and trying not to step on top of orders... it was awful.
 

flexin

Flexible Fulfillment Team Member
Joined
Nov 12, 2018
Messages
9
Does anyone else have an LOD with unrealistic expectations?

I was the only one working on flexes this morning. I went in at 8 and was scheduled to leave at 12. (It's actually the only day I'm working this month. A whole four hours for the month of February. Whoo.) I was able to quickly get through the OPUs from overnight first thing in the morning. I worked on OPUs while they dropped, and in between picked two full carts. At 11:20, our LOD asks me to continue with the OPUs, but also have everything from non-rush SFS picked (60+ items left) and all of the ship-alones picked (15+ items) before I leave. I almost laughed. Without the OPUs, I might have been able to get everything else done, but as soon as I finished one, another one or two would drop. How can you expect one person to do that much in 40 minutes?

I agreed to stay until 1. I did was much as I could. It still wasn't everything he wanted, but I guess it was better than nothing. I imagine that if we were able to better access the backroom aisles things would be much quicker. Sometimes it takes up to 10 minutes to clear out an aisle, grab the one item you needed, and then fill the aisle back up again. Only to have to repeat the whole process in an hour when you have more items to get in that aisle. Or maybe I'm just slow? 🤷‍♀️
 

seasonaldude

Waiting for your kid to get out of my way in toys
Joined
Oct 3, 2018
Messages
719
Does anyone else have an LOD with unrealistic expectations?

I was the only one working on flexes this morning. I went in at 8 and was scheduled to leave at 12. (It's actually the only day I'm working this month. A whole four hours for the month of February. Whoo.) I was able to quickly get through the OPUs from overnight first thing in the morning. I worked on OPUs while they dropped, and in between picked two full carts. At 11:20, our LOD asks me to continue with the OPUs, but also have everything from non-rush SFS picked (60+ items left) and all of the ship-alones picked (15+ items) before I leave. I almost laughed. Without the OPUs, I might have been able to get everything else done, but as soon as I finished one, another one or two would drop. How can you expect one person to do that much in 40 minutes?

I agreed to stay until 1. I did was much as I could. It still wasn't everything he wanted, but I guess it was better than nothing. I imagine that if we were able to better access the backroom aisles things would be much quicker. Sometimes it takes up to 10 minutes to clear out an aisle, grab the one item you needed, and then fill the aisle back up again. Only to have to repeat the whole process in an hour when you have more items to get in that aisle. Or maybe I'm just slow? 🤷‍♀️
That seems like unrealistic expectations. My store doesn't have SFS, but even with just OPUs and drive-ups flex fill always gets backup when needed. But, I don't know? Maybe try not filling the backroom aisles back up again after your pick them? You didn't leave that shit there in the first place. It doesn't belong there anyway.
 
Joined
Sep 12, 2018
Messages
39
Or maybe I'm just slow
You definitely aren't slow. Goal for an hour is an average of 35 dcpis. I've been told to aim for 60, and have managed 78 on a really good day. So asking you to do 75+ in 40 minutes was pretty stupid. Especially with OPUs still dropping.
 
Joined
Nov 14, 2013
Messages
5,820
Does anyone else have an LOD with unrealistic expectations?

I was the only one working on flexes this morning. I went in at 8 and was scheduled to leave at 12. (It's actually the only day I'm working this month. A whole four hours for the month of February. Whoo.) I was able to quickly get through the OPUs from overnight first thing in the morning. I worked on OPUs while they dropped, and in between picked two full carts. At 11:20, our LOD asks me to continue with the OPUs, but also have everything from non-rush SFS picked (60+ items left) and all of the ship-alones picked (15+ items) before I leave. I almost laughed. Without the OPUs, I might have been able to get everything else done, but as soon as I finished one, another one or two would drop. How can you expect one person to do that much in 40 minutes?

I agreed to stay until 1. I did was much as I could. It still wasn't everything he wanted, but I guess it was better than nothing. I imagine that if we were able to better access the backroom aisles things would be much quicker. Sometimes it takes up to 10 minutes to clear out an aisle, grab the one item you needed, and then fill the aisle back up again. Only to have to repeat the whole process in an hour when you have more items to get in that aisle. Or maybe I'm just slow? 🤷‍♀️
He is high. OPU's drop so fast at my store that we have one person that is all they do OPU orders with STS orders cause they can put them down. If I am keeping up with OPU orders I am lucky to pick two cars of SFS though a full 8hr shift. And that is only cause I keep an extra bar code with me so I take one cart and pick SFS orders into it, and switch over to OPU when they drop using the bar code so I don't have to waste time swapping carts.

At least in my store leadership has no fucking clue how SFS, OPU, STS work not a fucking clue. We have one ETL who thinks what he sees first thing in the morning is all there is so he shocked I tell you shocked when we the alerts go off after we clear the morning OPU's and more drop.. "I thought you picked them all?" Yes but they continue to drop all day, why I can't go push over the three uboats in HBA." Another seems to think that when alert goes off they have to call it out and why five second later that order isn't being picked.. "Well would you like me to to stop picking the batch of OPU's I am picking and start picking that one?" I wish I was kidding.

Push back and leave on time what is reasonable and what isn't. And with a shit show backrooms basics are not even reasonable at this point.
 

SurefireWolf

Team Member
Joined
Nov 4, 2016
Messages
75
Does anyone else have an LOD with unrealistic expectations?

I was the only one working on flexes this morning. I went in at 8 and was scheduled to leave at 12. (It's actually the only day I'm working this month. A whole four hours for the month of February. Whoo.) I was able to quickly get through the OPUs from overnight first thing in the morning. I worked on OPUs while they dropped, and in between picked two full carts. At 11:20, our LOD asks me to continue with the OPUs, but also have everything from non-rush SFS picked (60+ items left) and all of the ship-alones picked (15+ items) before I leave. I almost laughed. Without the OPUs, I might have been able to get everything else done, but as soon as I finished one, another one or two would drop. How can you expect one person to do that much in 40 minutes?

I agreed to stay until 1. I did was much as I could. It still wasn't everything he wanted, but I guess it was better than nothing. I imagine that if we were able to better access the backroom aisles things would be much quicker. Sometimes it takes up to 10 minutes to clear out an aisle, grab the one item you needed, and then fill the aisle back up again. Only to have to repeat the whole process in an hour when you have more items to get in that aisle. Or maybe I'm just slow? 🤷‍♀️
Boy, do I ever! Here's a thread I made almost a year ago:

I don't want to bump it, but this seems like a good time for me to do a follow-up. I'll change everyone's name for this, and pick random names starting at the first of the alphabet.
The girl who I mentioned near the end of that post that I'll call Andrea, around the time I got kicked off, was being scheduled mostly for SFS, but sometimes for BR or reverse logistics shifts. And if you saw her in the break room, it was very obvious what workcenter she was on for the day. If she was happy and talkative, she was BR or rev-logistics. If she was at the table in the corner not wanting to talk, she was SFS. Management wasn't happy with her numbers, so they started putting Ben there. Andrea was also incredibly good at SFS.
Ben is a good worker, but, surprisingly enough, couldn't pull off that <1% INF score, so he started getting scheduled there less and less. Then Charlie got put in. In mid October, Charlie told management point blank that he never wanted to work SFS again due to the GSTL constantly getting on his case about "missed goal times on grey orders". Because a grey line next to the name in myGo means we missed the goal time. We tried as hard as we could, but couldn't convince the GS team that this wasn't the case. Around this time, our store hired Daryll. Since nobody was applying for the SFS position from the store, they had to open it up to the outside. So he came in, and after a month started getting mostly backroom shifts. These 4 were the only people working SFS, and generally only worked it twice a week because we still needed somebody to work there.

This is where it starts to get real funny. In early November we hired Erin as a seasonal SFS worker, as well as a slew of others. Erin got about 2 days of training from Charlie (who is not the most sociable of people) and she was on her own. Not only that, but after only being there a week or so, SHE was the one who had to train the new seasonal hires! We had a seasonal training seasonals. Admittedly, she was very good for someone who had only worked there for less than a fortnight.
During Christmas, only seasonals worked on SFS. The workload last year (2018) was only about 20% of what it was in 2017 when I was running it. It dropped because we got so far behind. In 2017 we made $1.3 million for the fiscal year, and in 2018 we only made ~$700,000 or so, mostly due to the lack of Christmas orders.

I don't blame the seasonal team one bit. As far as I know they all tried their best, but how good can you be a job with minimal training and a completely new worker running it? After Christmas, all but 2 of them were let go. Erin and Frank stayed. The biggest reason they stayed is because literally nobody else in the store wants the job. An older backroom woman, Ms. Trenchbull (I'm skipping a few letters here), told me that she laughed in the face of the ETL who asked her if she wanted to run SFS, and knowing her personality, I completely believe her. TLs feel like they've given up on SFS now. They never mention the metrics, and only badger the SFS worker whenever a SPU drops.

So to sum all this up: Our store used to be the best ranked in our district in terms of fulfillment percentage and sales. Management (minus the STL, who was on LoA) wanted better, so they kept kicking the best people off blaming them for all of the supposed "problems." When I eventually find a new job (40 applications, nothing still), I'm incredibly temped to gift them a children's book about the goose that laid the golden egg as a parting gift.
 
Joined
Nov 14, 2013
Messages
5,820
Boy, do I ever! Here's a thread I made almost a year ago:

I don't want to bump it, but this seems like a good time for me to do a follow-up. I'll change everyone's name for this, and pick random names starting at the first of the alphabet.
The girl who I mentioned near the end of that post that I'll call Andrea, around the time I got kicked off, was being scheduled mostly for SFS, but sometimes for BR or reverse logistics shifts. And if you saw her in the break room, it was very obvious what workcenter she was on for the day. If she was happy and talkative, she was BR or rev-logistics. If she was at the table in the corner not wanting to talk, she was SFS. Management wasn't happy with her numbers, so they started putting Ben there. Andrea was also incredibly good at SFS.
Ben is a good worker, but, surprisingly enough, couldn't pull off that <1% INF score, so he started getting scheduled there less and less. Then Charlie got put in. In mid October, Charlie told management point blank that he never wanted to work SFS again due to the GSTL constantly getting on his case about "missed goal times on grey orders". Because a grey line next to the name in myGo means we missed the goal time. We tried as hard as we could, but couldn't convince the GS team that this wasn't the case. Around this time, our store hired Daryll. Since nobody was applying for the SFS position from the store, they had to open it up to the outside. So he came in, and after a month started getting mostly backroom shifts. These 4 were the only people working SFS, and generally only worked it twice a week because we still needed somebody to work there.

This is where it starts to get real funny. In early November we hired Erin as a seasonal SFS worker, as well as a slew of others. Erin got about 2 days of training from Charlie (who is not the most sociable of people) and she was on her own. Not only that, but after only being there a week or so, SHE was the one who had to train the new seasonal hires! We had a seasonal training seasonals. Admittedly, she was very good for someone who had only worked there for less than a fortnight.
During Christmas, only seasonals worked on SFS. The workload last year (2018) was only about 20% of what it was in 2017 when I was running it. It dropped because we got so far behind. In 2017 we made $1.3 million for the fiscal year, and in 2018 we only made ~$700,000 or so, mostly due to the lack of Christmas orders.

I don't blame the seasonal team one bit. As far as I know they all tried their best, but how good can you be a job with minimal training and a completely new worker running it? After Christmas, all but 2 of them were let go. Erin and Frank stayed. The biggest reason they stayed is because literally nobody else in the store wants the job. An older backroom woman, Ms. Trenchbull (I'm skipping a few letters here), told me that she laughed in the face of the ETL who asked her if she wanted to run SFS, and knowing her personality, I completely believe her. TLs feel like they've given up on SFS now. They never mention the metrics, and only badger the SFS worker whenever a SPU drops.

So to sum all this up: Our store used to be the best ranked in our district in terms of fulfillment percentage and sales. Management (minus the STL, who was on LoA) wanted better, so they kept kicking the best people off blaming them for all of the supposed "problems." When I eventually find a new job (40 applications, nothing still), I'm incredibly temped to gift them a children's book about the goose that laid the golden egg as a parting gift.
Yep ours don't see it as income and sales, they see it as a waste of payroll cause all we do is walk around all day when we could be doing work. They also wouldn't have to hear us complain that INF is so high cause the backroom and salesfloor are fucking mess.
 
Joined
Oct 7, 2012
Messages
37
That Almondbreeze milk, and many others like it are not refrigerated. They are located (in our store) in the baking aisle. We ship a lot of it for SFS.
 
Joined
Aug 8, 2017
Messages
111
@mobilelady

Please, please pass along that the batching of SIO needs to be reexamined. 50 pound bags of dog food, tubs of cat litter, car seats, infant furniture, and other large, heavy, bulky items drop in our regular batches. While I realize that some of these do get shipped out boxed and not SIO, they really need to be in the SIO batches. As it is, it is sometimes difficult to fit 200 pounds of dog food with another 70 pounds of cat litter on my sfs cart. Not to mention all the wear on the carts (most of ours are partially broken now).

So please, we really need all large items to go into SIO batches, even if they arent technically SIO. Its so much easier to load these on a flat than cram them into an overflowing SFS cart.
 
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