No we don't unfortunately
PM me any time, I vent in PMs pretty often.
I used to call the CSC every time I got something stupid like that, and they would usually tell me to just cancel it and use the doesn't fit reason. One time I had someone tell me I had to research the item to zero in order to stop getting orders for it, and that I should do that for every item I have that problem with. He eventually hung up on me when I started arguing and tried explaining how the replenishment and inventory processes work...
I'll admit I've sent a garden shovel with just shrink wrap before...I didn't know what else to use. I don't think I would have shipped that without a box of some kind though.
No, it creates another PO for it and you'll get both. I received 12 rolls of bubble wrap this week and 28 cases of air pillows last week.
It depends on the supplier. Most SFS supplies come through Shorr, which is doing DSD shipments for the peak season. Some things come through Bunzl, which is still sending orders through the DC.
Yeah if you do that at my store you're getting case packs...
It was probably the same order. The system automatically splits orders if it knows it won't all fit in the same box. You can look at the order number at the top of the collate to confirm.
Lol wait so it splits the batches even if it's the same order? That's bs...
Especially when it doesn't do that in SFS batches- it has no problem giving me 40-50 tasks in a batch if the order sizes are awkward. Different logic in the same app... can we apply that to Move preferring pulling casepacks to pulling from wacos too?
My store started throwing it all on pull carts if any are available, and backstock carts if there's no pulls. It just pisses me off having to make a trip to the baler because I had to break down so many casepacks. I wanted to scream today when it had me open all of the casepacks of PS4s from the high steel in various batches, and just take one out of each... meanwhile the ones I backstocked earlier are all sitting on the lower shelves.
This!!!
I often wonder what corporate thinks the SFS process is actually like in the stores. Do they really think that we aren't going to fake taking from the steel and actually just take from the floor and stow back to the steel? Or, more realistically, just stare up at the item for a while then INF it? \
I always look at my batch first by tapping on the "X of Y tasks completed" bar so I can skip around when the pathing sucks, I usually start my batches from the backroom anyway so I just try to grab from where it says... unless it's terminally inconvenient.
There are even a couple of members on here who work for corporate and occasionally ask for feedback, but I've repeatedly asked about important features like automatically zeroing out the OHs of cancelled items, and never received a proper answer. Yet they have time to invent solutions to problems that never existed in the first place, like taking away the ability to skip BR locations or back out after accidentally scanning something (like an empty shoe box or damaged item).
I don't think that'll happen, just because so many stores have been INFing things if they can't immediately find it, it'd really fuck up on hands at a lot of stores. I don't necessarily blame the developers for that, I suspect that the people who make decisions about SFS don't understand what we actually do and how limiting Move and Pack and Ship are. Why the hell isn't there any way to reprint collates without knowing the collate number in Pack and Ship? If Manhattan can show me orders when I scan an item and let me reprint a collate that way, why can't Pack and Ship? Why wasn't Order Inquiry from myFA implemented on Zebras at all?
People already shouldn't be cancelling stuff without really looking for it, and they raised the bar required to be green on INF to show it. Now it's time for real consequences to further push everyone to not cancel stuff unless it really can't be found.
I can't imagine my store having time to look that closely at each INF. Even with RFID, we have a lot we can't find, and there's always so many pull carts we don't have time to tear all of them apart- we look at INF as giving it our best try to find the item within reason. We already have enough of a hard time making the deadlines as it is- it's like, we can either be green on INF, be green on pick/pack deadlines, or have everything actually packed for UPS on time (rather than just scanning out and throwing it in repacks to pack after the deadline), but not all three- maybe two on a good day. SFS at my store is a mess.
Walking from the one corner of the salesfloor to the complete other corner in the backroom while the actual aisle is one letter block away. It allows me more time on my ship from store batch.
