- Jun 29, 2015
Really? You don’t get a zebra? I work SCO almost every shift and all cashiers (guest advocates) are required to check out a walkie and a zebra. SCO attendant also checks out the sco keys which has the magnetic key to unlock cases and spiderwrap.Things I get asked daily as a SCO Monitor:
-Do you have any more of these in the back?
-Can I have an application?
-How much do I have on this gift card?
-(After they’ve gone through a checklane and already paid for their stuff) My cashier double charged me can you fix it?
-Can you take these security tags off/take my items out of the security cases?
-Can you ring me up?
-Do you sell *weird random item I’ve never heard of*?
Like good lord I get so damn frustrated every time I have a self checkout shift. I am literally just standing here. I have 0 equipment. No I can not do any of those things for you. With what? How do you expect me to any of these things? Why are you asking ME of all people and then get mad when I can’t help you?? WHY DO YOU THINK ITS A GOOD IDEA TO ASK THE SELF CHECKOUT PERSON FOR ANYTHING LIKE WHAT IS THE THOUGHT PROCESS!!! I spend like all my time fielding these dumb ass questions and then the people that are using the machines that I’m actually supposed to be helping have to wait on me because I’m having to explain that no I can’t check your gift card balance any cashier can do it yes I’m serious literally go in any line yes I’m sure yes they can do it again no I can not do it here I literally do not have anything on me to find out I am literally just a person standing here I can not help you
I’m five steps from a regular register where I can check a gift card balance or correct a double scan if guest service is backed up. I constantly look up items for a guest on the zebra as well as on the app on my phone to help direct them to the correct aisle or to see if we have any backstocked.
SCO is much more than just standing there. At least at my store we need to be interacting with every guest.