My favorite is when adults come in with no drivers license... like how’d you get here*? One lady even said “oh I don’t carry it with me any more” like?????*girl comes up to return a swimsuit*
Me: do you have the receipt?
Me: did you pay with a card?
Guest: no, cash.
Me: okay, I can try to do store credit with your ID
Guest: I don’t have an ID.
Me: sorry, at minimum to do a return I need an ID.
Guest: but I’m a minor
Me: okay well if your mom wants to come in with you we can use her ID
Guest: but I just want to exchange it
Me: still need an ID.
Guest: how are minors supposed to return stuff?
Me: with their receipts.
Guest: but I’ve done it without a receipt or an ID before.
Me: not here you haven’t
Until I got a learners permit at at 16.5 I wouldn’t have had anything on me to use... but I also wouldn’t have tried to return it without a receipt or card because I’m not stupid
We have a cork board that we used to use a lot but then stopped when a metro was put in front of itwe have a communication binder we have our service desk team put vital information into, mostly eliminating the need for a handoff that takes more than a minute or two. the binder also helps things from falling between the cracks.
We do have a binder. It's just the one SETL always takes it so service desk TMs can't actually write anything down in it. The guy can be a real piece of work. A few morning agos I got bitched at for clocking out 13 minutes late the day before. Ummm, yeah, on my way to the time clock I got stopped by the STD and closing lead. They had questions about the OPU notes from the previous few days. I'm not going to blow them off to punch out on time.We have a cork board that we used to use a lot but then stopped when a metro was put in front of it
LMAO. Autocorrect. I'll leave it since I'm irritated with him tonight. It fits for the shitshow that was the frontend at my store today. Day before a holiday and scheduled like it was a random Wednesday in February. Can we get some help up here? No, pushing truck is our priority right now.It's SD (store director) lol