Yeah...I don't have a walkie or have any clue how to go about looking it up in the register. I know now that we have them, but I didn't then. And the other TM didn't know or care (not really sure which).
Anyway, this is what I did. I hit the button on the register to call over the GSTL. It wouldn't go through and it told me to use the register light. The oh-so-helpful TM explained to me the GSTL was on break. Ok, but this customer still had the question, so I turned on my flashing light thinking that someone was covering for him. The TM comes back, tells me my register flashing light is on (duh?) and turns it off. I looked at her, rather confused, and asked if she had found someone who could answer the question. She said no, but it wasn't my problem, and that if the guest wanted to know if we had them and where, they could go to the guest services counter. What? I was/am so confused.
Luckily, before the transaction was over, whoever was covering for the GSTL came up to verify why my light had been on and if I needed anything. Then they were able to let the guest know where to find the item.
So, if a guests asks me where something is and I don't know, I'm basically supposed to tell them to go stand in line at guest services? Really?