Instock Team Going Away in March

Joined
Oct 28, 2011
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13
#1
It's True. March 2012 instocks team work will transition to logistics process. This will save the company payroll $.
Our store has stopped instocks process(STL/DTL approved). Not sure how exactly how flow team will pick up this workload
but I've heard trucks will be push alls and anything left over will be back stocked. We are purging all aisles in back to compensate the lack of scanning but our salesfloor is already showing a lot of empty depts. AE12 will have the specifics. Announcents in Jan/Feb - instocks team goes away in March.
Honestly when you think about it the instocks team (aside from PTM) is just a bridge between human and system error.
 
Joined
Dec 7, 2011
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#3
Interesting. When we stop instocks for even a week our floor looks bare. Can't say this is a surprise though the writing has been on the wall for a while. I feel bad for the instocks team.
 
Joined
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#5
If true, I think this is one of the dumbest moves Target is making. Flow does not push everything out because sometimes they don't check for other locations or stock merchandise into the wrong locations. CAF's most of the time just add to what is on the shelf. Many times CAF's do not fill empty spots on the shelves. Guests are going to complain the shelves look empty (those are not MPG nor recently set) and may not even shop there anymore. Not all guests will go up to team members to see if an item is in stock. What about research (which I call the real inventory process not that phoney once-a-year one)? That process corrects errors made by team members (via mispicks, cashiers or whatever). I see more things come out in outs batches than research ones. One thing they should eliminate is RIGS (maybe except those that ask for rainchecks).
 
Joined
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#6
Instocks tm here, it went to evenings in march of last year. I celebrated for twenty days and twenty nights. However, if this is true, and I gots me a spot on flow...I will celebrate for forty days and forty nights!!!
 
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#7
Whaaaat? I don't know if I'm pleased with this. I think instocks is very valuable and I don't think it should be discontinued. Do you know what will happen to current instocks TMs?
 

commiecorvus

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#8
Sounds like something they might be experimenting with in certain stores.
I don't know that it would make sense to roll it out all at once but then again, when has Spot been known for common sense?
 
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#9
really all they need is a tm to do stand alone research of endcaps and sidecaps. I have never understood why autofills don't take care of everything that guests buy.
 
B

Barcode

Guest
#10
really all they need is a tm to do stand alone research of endcaps and sidecaps. I have never understood why autofills don't take care of everything that guests buy.
Haha I don't know much about Sales Floor Logistics, but this sounds about right ;)

I do one Standalone EXF in the morning and the checklanes are chock full for the rest of the day.....
 
Joined
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#11
a good part of my day is spent on "rigs." I go to a location to count the number of items. Most of the time it's completely full except for one or two items, so I scan it, it says capacity of 10, 15 on hand, backroom location yes, how many do you see here? So I count and there are 9. It then makes a pull to pull exactly one of the items, which I eventually have to go to the line and get, walk back to the location and stock the one item. Sound incredibly stupid, incredibly, IT IS!!!!!!!!
 
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#12
Oh great. I hope they have a backup plan in mind when stores look empty, besides "trucks will be push alls and anything left over will be backstocked".

Who's going to do rainchecks and subs? TLs of each area?
 

Rock Lobster

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#13
I think that this could potentially be a good rollout if handled the right way! In my opinion a few things need to happen... Most importantly, Target needs to focus on simplifying its processes... I always say K-I-S-S (Keep it simple stupid)... Lately Target has made its processes too bulky and complicated, which on paper makes it look high tech and efficient, in practice gives you more and more things that can potentially go wrong!

Remember, a disband of the Instocks process itself doesn't mean no research, outs, or RIGs ever again... Research was around LONG before the Instocks team was even a concept Target started messing with... I'm just curious who they think will be doing it in the future if that team isn't around?
 
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Formina Sage💯

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#14
I agree with the TLs of each area...but that will fail. There are TLs who can't even make sure their endcaps are full and their ad rots are set on time.
 
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#15
I'm hearing that order pulls are for sure going away and the Pfresh order process is changing with the next software rollout, BUT I have also heard that the EXF function is disappearing. That actually makes sense, if the instocks process is changing. EXF's totally screw the accumulator. If they could figure out a way to keep truck backstock and killed SPLR's from repulling we would be in business!
 

Rock Lobster

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#16
I'm hearing that order pulls are for sure going away and the Pfresh order process is changing with the next software rollout, BUT I have also heard that the EXF function is disappearing. That actually makes sense, if the instocks process is changing. EXF's totally screw the accumulator. If they could figure out a way to keep truck backstock and killed SPLR's from repulling we would be in business!
Ok I figure I would say how I think they should do it... obviously it won't happen but I can dream can't I?

1) Have you ever actually pushed an entire truck? It actually goes pretty fast! If the system was set up for that, it would actually be pretty efficient! Make it so that the whole trucks adds into the accumulator, and push the whole thing! This means your backroom team could be smaller (the autofills would be smaller and no truck backstock!) and your flow team larger! The line would only need a few throwers, and then no scanner and a ton of line people! Both sides of your line could then become push, the whole thing going faster, and the unload not taking as long (or if its heavy transition, the backside could be sorting transition as you went!)
2) Make STO challenge like it does currently, but once you scan the location it should automatically subt9999 (as in reset the accumulator value to 0 itself)... If you are backstocking it, it should be full! This would take care of the old SPL issue as well! Not having it do this only hurts, because it just continues to have lingering values without us noticing!
3) Disband Instocks, and allocate the hours into salesfloor hours! Make all these hours go to closing (this way you have Plano/Pricing in the morning and the old instocks hours at night for GE)... This would add at least 2-3 extra closers a night, but the closing team would be responsible for the Instocks Task List (to be worked from 6PM to 11PM)... Have this list function the same as it always has, but make the wave zone actually zone the aisle the get as a task and then scan it! Get rid of priority pulls and have the correct SA values go into the autofills and truck push...
4) This opens up your entire morning process until 11AM... No longer would your truck have to work around a research schedule and can just focus on its wave, the backroom could just backstock in an order that made sense, and all the BR could focus on backstock untill 11PM instead of having to watch for priority pulls to drop (this should help the 6AM and 4AM truck processes the most!) Your salesfloor can also just focus on PTM and SPs in the morning instead of working pulls right away when they come in!
 

Rock Lobster

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#17
This one is also a bit out there, but I think we need to ditch OUTs, Grey Dots, and DALY RIGs (for those who don't know what that means, they are the RIG batches that drop specifically for the ad outs... there are also those RIGs that are just checking counts which I think are fine)... What I propose the Task List consist of instead is to only include the RSCH tasks (the ones that normally generate based off of the company wide research schedule), the RIGs that drop for random counting, AND (*NEW*) RSCH tasks that will drop for any section that has AD product! This way every week you will hit the entire store by Friday, and everyday you will hit all the ad product (making it your new biggest focus!)
 

FrontEndKnowItAll

Former PFresh Assistant
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336
#18
Ok, had a bit of a panic attack at first. Hopefully they are only altering the tasks, methods, schedules, TMs, etc... I thought when I was first reading that they were planning on doing away with the instocks process all together!!!

At my store having a truck of all push would be a nightmare... a small backstock truck is about 800 caespacks of bs and I have seen bs numbers break 2,000!!! Also when flow is behind and inStocks hasn't scanned for say three or more days the floor really shows it! Personally I think that the instocks process as far as research goes is very important, it is a check and balance thing that helps account for many mistakes whether they are made by TMs or computers! It ensures that the floor is full and helps fill those 'tricky' multiple loc items that some TMs just won't fill!
 
L

Ludwig3

Guest
#19
Thank god! This will save backroom time from having to pull batches for the entire store, now everyone can focus on backstocking and gearing up for the 11's,12's. Give those hours to other teams. I knew this day would finally come! :D
 
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#20
That's cool. Nice way to cut hours. And for anyone saying "Well at least tht will give us some extra hours to work with!"


Really? Do you REALLY think you'll see those extra hours?
 

Formina Sage💯

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#21
Ok, had a bit of a panic attack at first. Hopefully they are only altering the tasks, methods, schedules, TMs, etc... I thought when I was first reading that they were planning on doing away with the instocks process all together!!!

At my store having a truck of all push would be a nightmare... a small backstock truck is about 800 caespacks of bs and I have seen bs numbers break 2,000!!! Also when flow is behind and inStocks hasn't scanned for say three or more days the floor really shows it! Personally I think that the instocks process as far as research goes is very important, it is a check and balance thing that helps account for many mistakes whether they are made by TMs or computers! It ensures that the floor is full and helps fill those 'tricky' multiple loc items that some TMs just won't fill!
For real? What's your store volume? Our trucks are usually 22-2500 and I've never seen backstock go above 1100 or so
 

Formina Sage💯

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#22
Ok I figure I would say how I think they should do it... obviously it won't happen but I can dream can't I?

1) Have you ever actually pushed an entire truck? It actually goes pretty fast! If the system was set up for that, it would actually be pretty efficient! Make it so that the whole trucks adds into the accumulator, and push the whole thing! This means your backroom team could be smaller (the autofills would be smaller and no truck backstock!) and your flow team larger! The line would only need a few throwers, and then no scanner and a ton of line people! Both sides of your line could then become push, the whole thing going faster, and the unload not taking as long (or if its heavy transition, the backside could be sorting transition as you went!)
2) Make STO challenge like it does currently, but once you scan the location it should automatically subt9999 (as in reset the accumulator value to 0 itself)... If you are backstocking it, it should be full! This would take care of the old SPL issue as well! Not having it do this only hurts, because it just continues to have lingering values without us noticing!
3) Disband Instocks, and allocate the hours into salesfloor hours! Make all these hours go to closing (this way you have Plano/Pricing in the morning and the old instocks hours at night for GE)... This would add at least 2-3 extra closers a night, but the closing team would be responsible for the Instocks Task List (to be worked from 6PM to 11PM)... Have this list function the same as it always has, but make the wave zone actually zone the aisle the get as a task and then scan it! Get rid of priority pulls and have the correct SA values go into the autofills and truck push...
4) This opens up your entire morning process until 11AM... No longer would your truck have to work around a research schedule and can just focus on its wave, the backroom could just backstock in an order that made sense, and all the BR could focus on backstock untill 11PM instead of having to watch for priority pulls to drop (this should help the 6AM and 4AM truck processes the most!) Your salesfloor can also just focus on PTM and SPs in the morning instead of working pulls right away when they come in!
This is visionary, revolutionary, and needs to be brought to HQ's attention. ESPECIALLY number 2. I can't even get over how fantastic that would be.
 

Razorback

Instocks/Flow TM
Joined
Jul 12, 2011
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#24
Yep I had a feeling this was coming. Looks Like I'm gonna be headed back to full time Flow..I'd be happier going to the backroom though :(.

I'm just interested to see how this plays out, because over the last few days, outs weren't done due to heavy autofill batches (backroom and flow both bogged down). The SF was looking bare until we got to scanning outs again. Clearly CAFs aren't cutting it, and as others have mentioned.. whos supposed to pick up rainchecks/subs? And how are counts going to get corrected if no one is scanning research?
 
Joined
Jun 13, 2011
Messages
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#25
This is visionary, revolutionary, and needs to be brought to HQ's attention. ESPECIALLY number 2. I can't even get over how fantastic that would be.
I have suggested number 2 in the past both through mysupport and visits and the reponse has been they will look into to it.

As for the Instocks going away. I have heard OUTs was going away but RIGs and Research will remain. And as far as I know that will still be done by the instocks team. Also if the point was to save hours then they would not have the flow team push the entire truck. They would be spending more then they are now with the same results.
 

Rock Lobster

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#26
Also if the point was to save hours then they would not have the flow team push the entire truck. They would be spending more then they are now with the same results.
Just think about it real quick... If an item comes in on the truck...
OPTION A: Throw it --> Scan it --> Sort it to Backstock --> Backstock it --> It triggers to pull within a few days since it was almost ready to trigger --> Salesfloor stocks it (Item is now 100% full and replenishment starts over)
OPTION B: Throw it --> Scan it --> Sort it to Push --> Stock it --> Backstock the extra (Item now 100% full and replenishment starts over)

Option B would have to take place if you wanted the STO with built in 9999 to work... otherwise all your truck backstock that didn't trigger would be messed up
 
Joined
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#27
I really hope they do something about RIGs. Like someone else said, most of the time the location is missing like ONE item... complete waste of time. The only reason I even do RIGs is because my TL said it'll screw up our metrics if we don't.
 
Joined
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Messages
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#28
Just think about it real quick... If an item comes in on the truck...
OPTION A: Throw it --> Scan it --> Sort it to Backstock --> Backstock it --> It triggers to pull within a few days since it was almost ready to trigger --> Salesfloor stocks it (Item is now 100% full and replenishment starts over)
OPTION B: Throw it --> Scan it --> Sort it to Push --> Stock it --> Backstock the extra (Item now 100% full and replenishment starts over)

Option B would have to take place if you wanted the STO with built in 9999 to work... otherwise all your truck backstock that didn't trigger would be messed up
A better filled floor with a bit more payroll seems like a good idea to the rest of us but, clearly Target has been trending the opposite direction. All that just in time crap. With the STO SUBT9999 thing I suggested two STO funtions one to be used for stuff from the truck, that would be your traditional STO that catches challenge ect. and then STO2 or such that would be for non truck back stock that would funtion just like SUBT 9999 and reset the triggers without all the time consuming steps. Seems like it would be easy to do but, this is Target so easy seems to be against the rules.
 

mrknownothing

purveyor of things
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#30
The way I see it, no Instocks = no product on the floor = guests leave angry and don't come back = no $$$. That is, unless they implement the changes that Rock Lobster mentioned.
 
Joined
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Messages
161
#31
It's True. March 2012 instocks team work will transition to logistics process. This will save the company payroll $.
Our store has stopped instocks process(STL/DTL approved). Not sure how exactly how flow team will pick up this workload
but I've heard trucks will be push alls and anything left over will be back stocked. We are purging all aisles in back to compensate the lack of scanning but our salesfloor is already showing a lot of empty depts. AE12 will have the specifics. Announcents in Jan/Feb - instocks team goes away in March.
Honestly when you think about it the instocks team (aside from PTM) is just a bridge between human and system error.
Damn. I should have stayed a Logistics Team Lead. My work centers would have gone down from four to three. Maybe my prescription medications would have gone down from three to two!
 
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#32
If this is all true than it is LONG overdue and GREAT news for the company and all team members involved. I was around before corporate started this nonsense. Push all for the trucks WILL fill the floor faster and better than the instocks team can, provided they hire people who give a damn about what they do. Some of the folks we have now simply don't care if they do the job right. We will send stuff out from the backroom that is obviously not pushed and it goes right out.

If they will let TLs be over specific areas instead of being underpaid execs this will work. When I had my department that was all I was responsible for. Not the front lanes, not excessive backups, not the sidecaps in someone else's department. My area was always full, zoned, the salesplanners were done, my part of the backroom was purged regularly. If I wasn't doing something right, I was accountable. There was no "creating a team" who can fix what is broken in our store.

I knew what was going on with my area down to the location of each item in it and whether or not I had it in stock. That is the way it should be with every team leader at Target. The way it is now, we go from one fire to the next and no one knows what the hell is going on. I came in during the day (night shift 1weekend per month) and I had an assigned salesfloor team member who worked my area when I was not there. I applaud this and hope to God it is true.
 
Joined
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#33
Oh and BTW, many of the items we backstock trigger on a pull within HOURS, not days.

Team Leads need to be over a specifc area. Housewares/Domestics. Toys. Electronics. HBA.

That team leader is responsible for doing their research each day. They should walk their area every day (EVERY HOUR) and react to what is out of stock. Fill it, raincheck it, replace that endcap-----whatever the department needs!! Signing, displays, etc!!!

Know what is in your part of the stockroom. Know what is going on sale and build endcaps. Purge your discontinued items.

When we left for the day our areas were expected to be zoned and the reshop complete. That took a LOT of pressure off the closing team. There couldn't be much for them to do many nights but maintain. It would be zoned for the flow team in the a.m. and the team leader could see what came in on the truck and determine what actually needs to be backstock and what is needed for the floor.

Oh dear I am positively overwhelmed with joy. This is such great news if it's all true.
 
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Joined
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#34
I only wish this were true of the hardlines TL's in my store. Some of them do not even know how to pull their own product from the backroom! Paper aisle empties out and does not get refilled or a ton of reshop. I don't know about other stores but the LOD has salesfloor TM's do reshop throughout the day and for the last couple years have not let them help TLs out with salesplanners.
 
Joined
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#36
I cry BS to this rumor. Last I heard they were rolling out some new initiatives regarding the Instocks team next year NOT removing the entire team. One of the latest things they've tested is the removal of the task list and that apparently worked out and will roll out to the entire company in 2012.
 
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#37
I cry BS to this rumor. Last I heard they were rolling out some new initiatives regarding the Instocks team next year NOT removing the entire team. One of the latest things they've tested is the removal of the task list and that apparently worked out and will roll out to the entire company in 2012.
You may notice that TBR is really good at taking test pilots and changes in routines and turning them into broad company wide rollouts and firing half the salesfloor.
 

Rock Lobster

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#38
I cry BS to this rumor. Last I heard they were rolling out some new initiatives regarding the Instocks team next year NOT removing the entire team. One of the latest things they've tested is the removal of the task list and that apparently worked out and will roll out to the entire company in 2012.
Of course it probably isn't happening to all stores... my guess is the idea has been thrown around for ULV stores though! I was in a D Volume store that gave Instocks 32 hours a week! At that point, it is a waste of time to have a "team" doing it...
 
L

Ludwig3

Guest
#39
Not sure why most here are defending and crying over Instocks being shut down. Instocks covers Flow's @$$. Plain and simple. If your truck scanner is lazy, then this creates massive amounts of challenge. Then Flow heads for the hills when the store opens. Then challenge goes from a blue clip to a green clip, and sales floor is left with Flow's mess. Sales floor will then half push the product from the truck and the backroom will be left with more work than before. No one seems to understand this process.

Instocks shouldn't have to fix Flow's failure of a truck. The entire floor process starts with the Flow team. If your team sucks, of course you will have empty shelves. Reevaluate Flow Team and changes will happen for the better. Instocks don't "save the day" as many keep implying.
 
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#40
It's funny to me that two years ago, instocks was the company wide store focus and my store spent massive amounts of payroll on training and overstaffing the instocks team, like that was going to fix all of the problems with the process. But the process is a broken hole, so all the money they threw in it was lost. Lol my new backroom/instocks team leader was trying to give me a pep talk (a few weeks after his promotion, and keep in mind he knows nothing about instocks) and was saying how instocks and backroom are what makes an excellent store and I have this huge impact. I told him instocks was a stupid, broken, redundant time wasting process and he just didn't wanna hear it. If they do away with it finally, I might have to write him a great team card, spotted for: "*************** I told ya so!"

Actually, I can't really complain because my current round of executives doesn't know a single thing about the instocks process, so I have had plenty of days where I didn't really do anything lol.
 
Joined
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#41
Honestly when you think about it the instocks team (aside from PTM) is just a bridge between human and system error.
Human imperfection and sometimes just blatant laziness. A big problem I usually see is that the flow team isn't careful when they push, something is in the products place, and they just assume its full when its not, its just something where its not supposed to be. So then the product gets backstocked, and the other items remain in the wrong location on the floor. Salesfloor isn't going to do anything about it, when they zone they just pull everything to the front, pull out anything that's obviously in the wrong place to reshop. They call it "super zoning" when they do what really needs to be done, and even then most of them still don't do it. Not saying they're just being lazy. Not enough people, not enough time, too many ignorant guests.

And then, very often, you just have locations that either weren't set right, or the plano was designed by someone who must have been hitting the ol crack pipe. Then, either stuff gets pushed wrong, or the items just don't even fit in their locations properly, etc. Then you have PTM pushed into locations of other items and tags have been flipped. Those are just some issues.

If this means they're going to be moving more hours to backroom, flow, and salesfloor, then fine. Be we all know that's not what it means. So, it will fail, and things will get worse, as follows the trend. Reduce jobs, expect more, pay less. Before you know it, the only staff working at Target will be NFL players and super soldiers. How are we on that cloning anyways.
 
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Rock Lobster

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#42
It's funny to me that two years ago, instocks was the company wide store focus and my store spent massive amounts of payroll on training and overstaffing the instocks team, like that was going to fix all of the problems with the process. But the process is a broken hole, so all the money they threw in it was lost. Lol my new backroom/instocks team leader was trying to give me a pep talk (a few weeks after his promotion, and keep in mind he knows nothing about instocks) and was saying how instocks and backroom are what makes an excellent store and I have this huge impact. I told him instocks was a stupid, broken, redundant time wasting process and he just didn't wanna hear it. If they do away with it finally, I might have to write him a great team card, spotted for: "*************** I told ya so!"

Actually, I can't really complain because my current round of executives doesn't know a single thing about the instocks process, so I have had plenty of days where I didn't really do anything lol.
Let me throw in my opinion with this...

Is instocks a waste of time? Well in theory you are correct... Actually most of our applications are a waste of time... RSCH, Outs, EXF, Manual CAFs, POG Fills... All of these tools in a perfect store never should be used! Your Autofills and normal CAFs should keep everything in the store running outside of the trucks that come in! Actually, you shouldn't even have to SUBT anything, because your normal pulls and push should fill the floor and the guest doesn't need to request it (you obviously see where I am going...)

As long as we are in retail, it won't be a perfect system! You HAVE to have something checking on the system to keep it all running... Do I think that Instocks has been overdone? Absolutely! Scanning every single aisle every single day was a waste of time IMO... But the concept of what Instocks has been doing is still very valuable and just needs to be redone! I have given my suggestions on what I think needs to change in a few of my last posts...
 

Emmaretta

10+ yr Target Veteran
Joined
Aug 19, 2011
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11
#43
You are correct sir...well put. This is how it SHOULD be. Target has gotten too cute by over-handling its freight. My aisles were always full when I did my own research, then instocks was created and you now rely on an entire new team to push your stuff. I say, keep it simple!!! Give the instock hours back to the salesfloor teams, make each Team Leader actually OWN an area and research on the correct day. Pushing teh whole truck is key!!Do NOT rely on scanning and sending stuff back to backstock...just look at some ST's that sell a ton of paper and chemicals. All commodity product needs to be pushed. I could not agree with you more..
 

Rock Lobster

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#44
You are correct sir...well put. This is how it SHOULD be. Target has gotten too cute by over-handling its freight. My aisles were always full when I did my own research, then instocks was created and you now rely on an entire new team to push your stuff. I say, keep it simple!!! Give the instock hours back to the salesfloor teams, make each Team Leader actually OWN an area and research on the correct day. Pushing teh whole truck is key!!Do NOT rely on scanning and sending stuff back to backstock...just look at some ST's that sell a ton of paper and chemicals. All commodity product needs to be pushed. I could not agree with you more..
Just to clarify... I do not necessarily want TLs to research their own areas again... My suggestion still keeps it process based by making the zone wave include scanning! If you go back and read my older posts my suggestion was to have the Task List only include RSCH and RIGs (no more Outs), but to include not only the research areas for that day, but research tasks for every section with ad product in it! If this were the case, I think the closing "Zone Captain/TL" should be the designated scanner that follows behind the wave... scanning and auditing the zone as they go... This process would run from 6PM to 11PM and then all the old priority pulls would no longer exist and instead drop into the autofills/truck push the next morning!

The reason I say this, is that Target had the idea right in the first place... That TLs shouldn't necessarily have to spend THAT much time scanning and filling... They are paid too much for that and the system could be efficient enough that they would be wasting their time! That is the whole reason Instocks was formed... and the concept was right, but the execution over the years has been too bulky and over complicated...
 
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778
#45
I like the idea of a person only being responsible for scanning one section. When you are faced with wave scanning the entire store, and it's a one to two person wave, you aren't going to have an anywhere near perfect scan. But if you just had say toys, then you could motivate yourself "hey I've only got 25 aisles to scan, I need to make this as thorough and accurate as possible."

If you only had a section, then it would be totally reasonable to zone every aisle before you researched it as well. If I had to zone and scan the entire store, I would give up and shuffle things up in the aisles for my zone!
 

Emmaretta

10+ yr Target Veteran
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11
#46
true, I guess I just had a knee-jerk reaction. You sound like you've been around as long as me and get frustrated by the over-complication of our business. When I have enough freight in my backroom to open another ST, its very frustrating. I am not only a leader in the Company, I am also a stockholder and get frustrated to see so much freight in the back day after day. My district is LOADED with extra trim-a-tree and we will take a complete bath with clearance next week. This is because my district (and Group for that matter) is very high volume and we always get 'stuck' with dozens of pallets of trim at this time of year. I think we need to look at this and certainly scale back next yr as a Company. My store will be busier on teh 26th than it will be on the 24th. because all of our guests know we have so much clearance after Xmas
 
Joined
Jul 16, 2011
Messages
778
#47
i've always wondered if the purchaser responsible for buying christmas merchandise has some sort of conflict of interest like he's buying it from a company he owns or something.
 
Joined
Sep 13, 2011
Messages
130
#49
Not sure why you people are so worried about being out of product on the floor, seems like we are out of product in the advertisement all the time anyways. Target hasn't put much effort into improving the guest experience in years anyways, its a fricken chore to find a team member for help in my store most of the time.
 

Rock Lobster

Executive Team Leader
Staff member
Moderator
Joined
Jun 11, 2011
Messages
1,387
#50
I like the idea of a person only being responsible for scanning one section. When you are faced with wave scanning the entire store, and it's a one to two person wave, you aren't going to have an anywhere near perfect scan. But if you just had say toys, then you could motivate yourself "hey I've only got 25 aisles to scan, I need to make this as thorough and accurate as possible."

If you only had a section, then it would be totally reasonable to zone every aisle before you researched it as well. If I had to zone and scan the entire store, I would give up and shuffle things up in the aisles for my zone!
That can be true but Target is big on the wave... and what I propose isn't really wave scanning... I guess in my head it plays out like this (take a 4AM store as an example)

4AM to 8AM: Push entire truck (small Autofills and no Truck Backstock means large team on the floor while smaller team in backroom, at least until after 8AM)... No need to worry about research schedules, so everyone just works the same wave pattern everyday!
8AM to 11AM: Presentation, Pricing, and Salesfloor are available to catch calls in the morning. Wrap up all Backstock by 11AM (new STO makes the CAFs accurate again)... No Instocks means no priority pulls during this time, so everyone can focus on what they are doing and get all jobs 100%
11AM to 6PM: Work on CAFs and guest service now...
6PM to 11PM: Recover time! The salesfloor will zone in a wave, but every store will pick up another two (or more depending on how your hours were) people than they currently have! The Zone Captain or TL will break away from zone and use the task list to scan behind the wave! They will only rsch what is scheduled + any ad product and do the RIGs... I also propose to spread out the RSCH schedule a bit better so that Mondays and Wednesdays aren't as heavy and Friday can get a bit more to do (also spread out the softlines rsch since the SL zoners will do their own instead of hardlines)... all corrections drop into the next days autofills at 4AM
 
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