- Joined
- May 29, 2012
- Messages
- 7,385
Ok, another thread was posted about this, but the OP of that thread asked me to take it down. My GSTL and I talked today, and now we get to talk to all the cashiers. Basically, they want TMs, when cashiering, to just give it to the guest. Cashiers are to be very liberal with the empowerment policy. No arguing with guests for coupons, promotions, or price changes under $20. If it's over $20, then they can call over the GSA/GSTL for assistance.
There are a few other things that were more store specific, I believe...asking each and every guest about the "Spot Rewards Card" within 15 seconds, signing the bottom of each receipt, and circling the survey log in information with a highlighter. There were a few other things about being all smiley, having fun, blah, blah, blah.
And yes, each person has to sign the back of the sheet after going over it with someone...they claim so they know who we've talked to and who still needs to be brought into the loop.
There are a few other things that were more store specific, I believe...asking each and every guest about the "Spot Rewards Card" within 15 seconds, signing the bottom of each receipt, and circling the survey log in information with a highlighter. There were a few other things about being all smiley, having fun, blah, blah, blah.
And yes, each person has to sign the back of the sheet after going over it with someone...they claim so they know who we've talked to and who still needs to be brought into the loop.