- Jun 29, 2018
We've had an increase of guests/scammers coming up to guest services to return item(s) long after they've been shopping in the store. Its obvious on some that they are picking the item up off the floor and then claiming no receipt. As we can't accuse them of theft and our ap's hrs have been drastically cut, what are some ways to handle these guests? I've been told write down pertinent info for AP to research later but curious to hear what other tms do.