To That One Guest - II

[GoodyNN]

funny how got to kept his ID after 2 decades but I couldn't renew mine due to the Patriot act.

There was a time in my state where, if you had a clean driving record, had not moved, and were not of an age where you had to retake any of the tests (vision, written, or behind the wheel), you could just send in a form with your renewal fee and get a sticker to place on your existing card. It was an attempt to reduce both material and adminsitrative costs. But yeah, that died after 9/11.

 

[LearningTree]

Step 8: Demand to speak to the LOD on a busy Saturday to complain about how SCO replaces actual cashiers and declare that you'll never shop at my store again.

Alright Martha, don't let the door hit you on the way out!

 

[IWishIKnew]

The point of carding everyone including WWI-era lookin' gramps is to discourage age bias decisions across the board.

Most older people grumble only slightly.

I very much prefer the "card everyone" policy. Any other policy of "we card anyone under 25/30/40" puts too much burden on the casheirs to balance the risk of a sting vs. pissing off everyone else. A card everyone policy at least gives the cashiers a way to pass the buck up the chain when guests get pissy about it.

 

[Amanda Cantwell]

I very much prefer the "card everyone" policy. Any other policy of "we card anyone under 25/30/40" puts too much burden on the casheirs to balance the risk of a sting vs. pissing off everyone else. A card everyone policy at least gives the cashiers a way to pass the buck up the chain when guests get pissy about it.

this. I don't want to have to guess

 

[shortstuffishere]

Step 9: when looking through clothing, make sure you just shove it back on the shelf. Better yet, throw it on the ground or on a different rack... it's the employees job to put it away after all.

 

[redeye58]

Step 10: Don't forget to leave your half-consumed Starbucks drink on the shelf; bonus points if you sloshed some on clothing.

 

[Ringwraith917]

@mrmarket747 all of your complaints are perfectly reasonable guest behavior. Your aggravation with the guest is the real issue. Learn some guest service skills.

 

[mrmarket747]

@mrmarket747 all of your complaints are perfectly reasonable guest behavior. Your aggravation with the guest is the real issue. Learn some guest service skills.

They are not complaints. They are just jokes.

 

[mrmarket747]

FIY; Posts like this are just jokes. Do I really think this way? No. I actually love guests; they are the reason on why are company still exist. Most of time I thank guests for choosing to visit us instead of those other places.

 

[Reshop Ninja]

Seems kinda silly to ID someone with gray hairs for a pack of Nicotine gum

Maybe so but it is the law. For all you know that person could end up being a plainclothes police officer who's there to see if the people in your store are checking ID.

 

[Times Up]

As I'm replacing the paper in one of the SCO a guest walks up.

Me: How can I help you?
Guest: I'm just waiting to check out.
Me: Sure, the other 3 registers are available.
Guest: sigh.. Oh, okay.

Seriously, there are 2, or even 3, other registers open. There is no reason to wait for the one that's temporarily out of service. This happens at least once every time I end up doing SCO.

 

[Amanda Cantwell]

As I'm replacing the paper in one of the SCO a guest walks up.

Me: How can I help you?
Guest: I'm just waiting to check out.
Me: Sure, the other 3 registers are available.
Guest: sigh.. Oh, okay.

Seriously, there are 2, or even 3, other registers open. There is no reason to wait for the one that's temporarily out of service. This happens at least once every time I end up doing SCO.

SCO says closed in big bold letters, upside down basket covering the scanner and guests will still walk up and be like how do I start scanning

 

[seasonaldude]

SCO says closed in big bold letters, upside down basket covering the scanner and guests will still walk up and be like how do I start scanning

Our PMT was up on the counter changing a light bulb and guests tried to queue into that lane.

 

[Grunt444]

TTOG - Stop repeating that our no receipt policy is tacky when you don't get back the full price. We can't override every gift return we get because you guys don't have a receipt. Sorry Linda, but we're not going to stop our "terrible customer service" :'-)

 

[Pattern Finder]

TTOG: Can you please send us the first alert to let us know you’re coming and then let us know you’re here next time for Drive Up instead of letting us know you left and arrived immediately?? You had multiple orders man. I couldn’t reach them on top of the heavy shelf I also had to haul and heave into a cart.

I was almost ready to toss myself at a passing car coming back into the store because you had the audacity to complain I took too long to deliver it. Please Mr. Guest, have some compassion.

 

[MoreForLess]

TTOG: Can you please send us the first alert to let us know you’re coming and then let us know you’re here next time for Drive Up instead of letting us know you left and arrived immediately?? You had multiple orders man. I couldn’t reach them on top of the heavy shelf I also had to haul and heave into a cart.

I was almost ready to toss myself at a passing car coming back into the store because you had the audacity to complain I took too long to deliver it. Please Mr. Guest, have some compassion.

This. So much this.

 

[Leo47]

Had a guest that said they were on their way for their drive up, 4 minutes away. After waiting for about an hour and a half I finally get the “arrived” notification. I go out there and wait (in the dark and the cold) for about 15 minutes before I say fuck it and go back inside. 45 minutes later someone comes up to guest service complaining that their order was processed but they never got it. (If someone says they’re here and they don’t arrive within a minute i process the order in mygo so it doesn’t go over 2 minutes) Turns out it was the drive up guest who had a cart FULL of stuff who was shopping the entire time. I was like “yeah when it says you’re here, it’s kind of expected that you’d be outside. In your car. In the drive up spots. That’s where I was waiting for you.” And she was like “oh yeah well I had some things to pick up!” Like lady what the fuck. I don’t understand placing OPUs or DUs if you’re just gonna come in and shop anyways.

 

[REDcardJJ]

(If someone says they’re here and they don’t arrive within a minute i process the order in mygo so it doesn’t go over 2 minutes)

it would be better to let the order go over 2 minutes and then call the CSC so they can stop the clock and prevent it from hitting your metrics because we obviously don't want to charge a guest for items they physically don't have right now

 

[RedcardReba]

TTOG: Can you please send us the first alert to let us know you’re coming and then let us know you’re here next time for Drive Up instead of letting us know you left and arrived immediately?? You had multiple orders man. I couldn’t reach them on top of the heavy shelf I also had to haul and heave into a cart.

I was almost ready to toss myself at a passing car coming back into the store because you had the audacity to complain I took too long to deliver it. Please Mr. Guest, have some compassion.

We've found taking time to show how to us the app. Really helps. Lots simply don't know better.

 

[RedcardReba]

Had a guest that said they were on their way for their drive up, 4 minutes away. After waiting for about an hour and a half I finally get the “arrived” notification. I go out there and wait (in the dark and the cold) for about 15 minutes before I say fuck it and go back inside. 45 minutes later someone comes up to guest service complaining that their order was processed but they never got it. (If someone says they’re here and they don’t arrive within a minute i process the order in mygo so it doesn’t go over 2 minutes) Turns out it was the drive up guest who had a cart FULL of stuff who was shopping the entire time. I was like “yeah when it says you’re here, it’s kind of expected that you’d be outside. In your car. In the drive up spots. That’s where I was waiting for you.” And she was like “oh yeah well I had some things to pick up!” Like lady what the fuck. I don’t understand placing OPUs or DUs if you’re just gonna come in and shop anyways.

Never, ever process before guest receives items. Sorry, but you were definitely in the wrong.

 

[Leo47]

Never, ever process before guest receives items. Sorry, but you were definitely in the wrong.

It’s what I was taught to do by my GSTLs and even the LODs tell me to process it before it goes red 🤷🏻‍♀️

 

[NKG]

Ttog-

[My store doesn't sell any alcohol]

Guest- "Where's your wine?"

Me- "We unfortunately don't carry any"

Guest -" I've bought some here before"

Me- "Correct. Target does sell wine but not here. In this store."

Guest-" Ok whatever. I know I have before"

Bitch tell me where then....

I must be fucking blind.

 

[RedcardReba]

It’s what I was taught to do by my GSTLs and even the LODs tell me to process it before it goes red 🤷🏻‍♀️

Whew....stinky process. Charging guests BEFORE they verify they receive goods? That's plain wrong

 

[oath2order]

Does anyone else have the guests who come in with lists of clearance DPCIs and ask you to search for all of them?

 

[starfishncoffee]

Does anyone else have the guests who come in with lists of clearance DPCIs and ask you to search for all of them?

Yep, along with expecting us to match the other store's clearance price when ours might be higher. *Eyeroll*