To that one guest

[rog the dog]

TTOG - Hey thanks for calling to complain about me offering you a refund or exchange for some expired milk that was in front of the starbucks register. God knows whatever it was you lied about was important enough for an ETL to interrupt me mid morning rush to ask me about it. If I wasn't absolutely kissing your feet offering you a refund it's because I have like 4 people behind you whose orders I need to take. Like thank you for making me aware to check all the dates but my mind is blown at what you possibly could have complained about. I'm so glad my ETL GE completely blew it off and told me I'm doing great, because I would have gotten myself into even more trouble if I was going to actually be coached for something like that.

 

[3LetterDevil]

Be glad you're not a barista.
People mistake us for bartenders & I hear personal drama that's WAY above my paygrade.
Most of it comes from pampered yoga moms bitching about conflicting playdates, unreliable nannies/pool boys, missed massage appointments, etc.

At least it’s not about how a certain medication gave a patient diarrhea and stomach cramps and she couldn’t get off the toilet for 2 hours or a 70 year old woman needs her vagifem because it’s (and this is a direct quote) “like the Sahara desert down there!”

 

[3LetterDevil]

Same with being the operator. 3 calls in two days were so sad they broke my heart.

And you will not believe the number of people that come in and ask for help in picking clothes for a funeral.

I had to do that when my mom passed. To this day, I can’t walk past that store without tearing up

 

[TallAPGuy]

Well damn. All your stories make me glad that I only have to deal with the crazy nut-jobs; at least they're entertaining.

 

[Tessa120]

I've had a few come in to return everything from their baby registry after the child was stillborn or failed to thrive. :'(

I've wondered about some of the returns, when there's been several boxes of newborn size diapers and newborn clothes. One large return like that even had "Congratulations! Love Uncle ____ and Aunt ___" written on the box. I just tell myself that the baby must have been born weighing 12 pounds and was too big for those items, and ignore the other answer.

 

[OneArmedJesus]

Ttog: sorry we won't price match a price match that you received at Best Buy, you're an obvious re seller, and you were caught trying to commit fraud

 

[UnlockBear]

At least it’s not about how a certain medication gave a patient diarrhea and stomach cramps and she couldn’t get off the toilet for 2 hours or a 70 year old woman needs her vagifem because it’s (and this is a direct quote) “like the Sahara desert down there!”

I helped a guest with probiotics and she said she needed it because she had severe diarrhea, gas, and gastrointestinal problems. I was kind of surprised with how open she was but if it's that much of a problem and you need a remedy or some reassurance for your problem.... I guess you'll be as open as you can be.

 

[Amanda Cantwell]

I've wondered about some of the returns, when there's been several boxes of newborn size diapers and newborn clothes. One large return like that even had "Congratulations! Love Uncle ____ and Aunt ___" written on the box. I just tell myself that the baby must have been born weighing 12 pounds and was too big for those items, and ignore the other answer.

it could also be they simply got too many newborn sized ones, and they grew out of it before they needed them

 

[GoodyNN]

I've wondered about some of the returns, when there's been several boxes of newborn size diapers and newborn clothes. One large return like that even had "Congratulations! Love Uncle ____ and Aunt ___" written on the box. I just tell myself that the baby must have been born weighing 12 pounds and was too big for those items, and ignore the other answer.

Generally I do too. But one woman was obviously still grieving, and the other came right out and told me when I asked if there were any damages.

 

[StargazerOmega]

TTOG: Hi, it's wet and sloppy out, plus it's snowing, so yes the carts are going to be a little wet too. Asking for two new bags of flour because the corners of the packages got a few droplets on them from sitting in the cart is about the dumbest reason ever to do such a thing.

 

[SoCalMama]

Same with being the operator. 3 calls in two days were so sad they broke my heart.

And you will not believe the number of people that come in and ask for help in picking clothes for a funeral.

That could have been me when my husband died. I was barely functional. The nice lady at Macy's just had me sit in the dressing room. She brought me stuff to try on. (That was when there was actually customer service at Macy's.)

 

[Tessa120]

That could have been me when my husband died. I was barely functional. The nice lady at Macy's just had me sit in the dressing room. She brought me stuff to try on. (That was when there was actually customer service at Macy's.)

One of those was really close to that. I have the same name as the (at the time of the call) recently deceased daughter of a woman who called. Hearing my name when I answered the phone actually made her cry a little.

 

[NewCashierLT]

To that one guest: Stop being so lazy and asking me if someone could go back and get a "better" bottle of shampoo/body wash that you wanted to buy since the one you brought to the checklanes was dirty and only realized it as you were checking out. That's YOUR responsibility and don't get snappy that no team member has the time to get the shampoo/body wash for your lazy ass. Seriously, I can't believe you would expect that and act like it was a routine request.

 

[Leo47]

That happens so often to me! They’ll pick it up and be like oh this open/dirty/whatever I don’t want it anymore. And I’ll be like “oh do you wanna grab a new one real quick while I scan your stuff?” And they just like scoff, and are like “uh can someone grab it for me?”

Then I have to call the GSTL over, could take about 5 minutes for them to come over. I have to ask them to walkie if someone can grab it. They have to walkie the department until someone responds. They have to tell them the DPCI. Then the person has to find it and then bring it. Literally the guest could have just grabbed it in time it takes the GSTL to come over.

 

[NewCashierLT]

The lazy ass guest yesterday only had one other item besides the shampoo/body wash, but even if she had other items to be scanned, I doubt she would have gone on her own to grab it. I mean I actually don't mind it if a guest decides they don't want an item that's dirty/open or whatever, but the attitude and sense of entitlement that they could get a team member to bring another one was what really angered me. I am glad I didn't lose my cool and lash out at her because after she checked out, I saw her talking to the entire AP team. I have no idea what it was about, but I have no doubt that if I said something she didn't like, she would have told a team leader about it.

 

[Tessa120]

TTOG: You are a pervert and a dirty old man, but I needed the laugh. Thank you.

 

[Amanda Cantwell]

That happens so often to me! They’ll pick it up and be like oh this open/dirty/whatever I don’t want it anymore. And I’ll be like “oh do you wanna grab a new one real quick while I scan your stuff?” And they just like scoff, and are like “uh can someone grab it for me?”

Then I have to call the GSTL over, could take about 5 minutes for them to come over. I have to ask them to walkie if someone can grab it. They have to walkie the department until someone responds. They have to tell them the DPCI. Then the person has to find it and then bring it. Literally the guest could have just grabbed it in time it takes the GSTL to come over.

The lazy ass guest yesterday only had one other item besides the shampoo/body wash, but even if she had other items to be scanned, I doubt she would have gone on her own to grab it. I mean I actually don't mind it if a guest decides they don't want an item that's dirty/open or whatever, but the attitude and sense of entitlement that they could get a team member to bring another one was what really angered me. I am glad I didn't lose my cool and lash out at her because after she checked out, I saw her talking to the entire AP team. I have no idea what it was about, but I have no doubt that if I said something she didn't like, she would have told a team leader about it.

That’s when I just say “I’m happy to but know that by the time I radio and find someone to get it and read them the number and they bring it up it’ll be slower than it you just get it.”

 

[NewCashierLT]

To that one guest: Don't get upset at me that I directed you to Guest Services to price-match your mattress sheets. And yes, if the price is displayed on Target.com, and you want me to adjust it to the price displayed on Target.com, that is price-matching to Target.com. I have no way to verify that the mattress sheets are the same as what's listed on Target.com, Guest Services can do that with their IPad.

 

[NKG]

To that one guest: Don't get upset at me that I directed you to Guest Services to price-match your mattress sheets. And yes, if the price is displayed on Target.com, and you want me to adjust it to the price displayed on Target.com, that is price-matching to Target.com. I have no way to verify that the mattress sheets are the same as what's listed on Target.com, Guest Services can do that with their IPad.

Most GS don't have an I-pad anymore. We use the zebra. I just get a zebra for the lanes and make my cashiers call me over so they don't make my GS line longer.

Of course this confuses the fuck out of my cashiers because the new GSTL makes the guest goes to GS. Ugh different thread for that I guess...

 

[taytay]

No guest services should have an iPad anymore. In February they were decommissioned and deactivated and had to be sent to compucom. GS should one hundred percent have a zebra. Especially if you're a driveUp store.

 

[GoodyNN]

Yes, Coke 12 packs are on sale today. Yes, there is a Cartwheel offer on Coke 24 packs ending today. No, the Cartwheel offer is not valid on 12 packs. It very clearly says on 24 packs only. No, we don't carry 24 packs*. No, that doesn't mean that you can apply the Cartwheel offer to the smaller unit size. Yes, I see it in the app. It's a NATIONAL app. Not every store carries every item that has an offer. And even if we did, they would be limited to quantities on hand. If we carried 24's but were just out of stock, I'd have the exact same answer for you. The offer doesn't match the details, you don't get it. Go right ahead and complain to corporate.


*(at least not year round, but we did carry some in the weeks leading up to the Super Bowl back in mini seasonal)

 

[Firefly]

Oh my, PharmaQueen......Then I'm sure you must be familiar with 'Viagra Fridays', when the truck drivers or their wives/significant others would start lining up for refills. The explanations they felt were necessary to the process still give me shivers up & down my back to this day! ↕️↕️↕️

 

[Firefly]

At least it’s not about how a certain medication gave a patient diarrhea and stomach cramps and she couldn’t get off the toilet for 2 hours or a 70 year old woman needs her vagifem because it’s (and this is a direct quote) “like the Sahara desert down there!”

 

[Frontlanegirl]

No guest services should have an iPad anymore. In February they were decommissioned and deactivated and had to be sent to compucom. GS should one hundred percent have a zebra. Especially if you're a driveUp store.

Having that iPad was handy, especially at Christmas when we had multiple people picking up orders. Just having one zebra does not cut it.

 

[NewCashierLT]

To that one guest: What did you do to make your Similac rebate check look so bad? It was crumpled, had some kind of stain on it, and was ripped in the top areas. Thankfully, it went through the check machine, but I don't know what I would have done if it had jammed the machine. I checked with another cashier on this and she said that I couldn't just accept the rebate check as a Target coupon to avoid putting it through the machine.