- Joined
- Jul 1, 2011
- Messages
- 2,726
TTOG: SHOWER, PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No, seriously, you're making us all gag
I had a guest stop me last night....
G - "I'd like to ask you a question"
M - "OK, what can I help you with?"
Guest hands me a package of hamburger with a hole in the packaging, and then proceeds to walk off.
I'm not always the smartest person, but how was that a question?
It was the definition of passive-aggressive dick move.
The best is the long baguettes. When they're frozen and they fall down, they don't bounce like bread. They break in half. QMOS time!
Please, please, PLEASE, just tell me that you dropped the plate and that's why it broke. I know it didn't just fall off the shelf by itself.
7 New Jersey topo map books in central West Virginia. Who does your purchasing? Can you have New Jersey send the West Virginia books here?
I think all the carts are here...and by all, I mean all of Northeast Ohio.
https://www.facebook.com/photo.php?fbid=10202999702610445&set=o.8103318119&type=1&ref=nf
When you hit total during a return and the POS displays the recommended refund info, you can hit K7 to sell items. Then you ring up that stuff they want to buy and the register calculates the difference (ie, they only pay the difference or they get back the return price minus the new purchase price). Saves you from doing two transactions if you forget to hit K1 for an even exchange. When I'm doing returns and the guest also has items to purchase, I always ask if they want to do the return separately or if they want to ring up their items in the same transaction and just pay the difference.To the one guest who gave me a hard time at Guest Service the other day, please have some respect for others. You want to exchange a shirt, perfectly fine. So you bring the shirt up to exchange and I begin the process. I ask for either the receipt or card the guest used, she scoffed, "It's just an exchange, can't I just take the other one!?" I politely said no that's not how it works. Huffing and puffing sends her child to find her dad because it was purchased on her husband's card. Comes back and I swipe it through and it wasn't on there. Asked if it had been 90 days, she said no, so I said I can try any other card you have. Another bank card didn't have it. She was going through her purse to find another card, so I set her card down on the box next to the register, in which she yelled "DON'T PUT THAT THERE, IT RUINS THE MAGNETIC STRIP", I apologized and moved it to the counter. Like really, one second will not ruin it and I was not scratching it back and forth, I literally set it down, please calm down. Then she proceeds to hand me a Victoria Secret card, really? Finally, she finds the right card and becoming more impatient. I was trying to keep my cool and get her done quickly, and I forgot to push K1 and just did a normal return, explained it to her and she was so furious that I had returned it instead of exchanging it. It's really not a big deal and I apologized and proceeded for her to purchase it, she takes her receipt and leaves.
What a great example you're setting for your daughter who is standing right next to you, I thought this repeatedly over and over in my head.
To the guests that after I scan an item and tell them we are unfortunately out of stock, say "Are you sure?" No lady, I'm just lying to your face for the hell of it.
Or to the guest the other day that after I informed her we were indeed out of stock, said "No, I think you do have it in stock. You need to check again." Why would I lie to you?! I'll gladly show you the PDA that says we have zero on hand!
I've done the same thing....then the guest accused me of scanning the wrong tag. Rescanned it, guess what? Still none in stockTo the guests that after I scan an item and tell them we are unfortunately out of stock, say "Are you sure?" No lady, I'm just lying to your face for the hell of it.
Or to the guest the other day that after I informed her we were indeed out of stock, said "No, I think you do have it in stock. You need to check again." Why would I lie to you?! I'll gladly show you the PDA that says we have zero on hand!
Same thing happened to me. Showed the guest the PDA. Zero on hand, zero in the back. I bet she thought she was so smart and about to catch me in a lie or something but nope. Nothing back there.
Although, I DO admit, we have pillTo the guests that after I scan an item and tell them we are unfortunately out of stock, say "Are you sure?" No lady, I'm just lying to your face for the hell of it.
Or to the guest the other day that after I informed her we were indeed out of stock, said "No, I think you do have it in stock. You need to check again." Why would I lie to you?! I'll gladly show you the PDA that says we have zero on hand!